This is our second mortgage with N.F. Overall, we received good customer service. Anytime we hit a speed bump Navy Federal makes the adjustment to get things done. We will continue to use Navy Federal... See more
Company replied
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Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
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It is always easy to get questions…
It is always easy to get questions answered and to get what I need done, done.
August 4, 2026
Reply from Navy Federal Credit Union
Thank you for your feedback, Carla! We appreciate you taking the time to share your experience, and look forward to the next chance we have to assist you.
Connor,
Navy Federal Social Care Team
Love the travel and purchase points
Love the travel and purchase points! Great kickbacks for just using your card! Awesome!
June 18, 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Dennis! We appreciate you taking the time to share your feedback, and are glad to hear you are enjoying your card! We look forward to the next chance we have to assist you.
Edward,
Navy Federal Social Care Team
Navy Federal, Product of Excellence
Going through the process of procuring a HELOC from Navy Fed was as advertised (Excellent). Loan officer, was always professional and helpful evert step of the way. The closing processor was equally professional and patient as was necessary. Overall great experience.
July 28, 2026
Reply from Navy Federal Credit Union
We are elated to hear you home buying experience was one for the books, Falcon! Thanks for taking a moment to share with us!
Kinsley,
Navy Federal Social Care Team
The process was very easy
The process was very easy. we always had assistance from beginning to end. Customer service was always very professional and helpful.
July 29, 2026
Reply from Navy Federal Credit Union
We're glad to hear you've had a good experience with us, Fernando! We love having you as part of our Navy Federal family, and we look forward to many more opportunities to assist you in the future. Thanks for your review!
Seraphina,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback, Robin! We're looking forward to our next opportunity to serve you!
Seraphina,
Navy Federal Social Care Team
Straight to the point
July 21, 2026
Reply from Navy Federal Credit Union
Thanks for sharing, Gloria! Happy to serve you!
Kinsley,
Navy Federal Social Care Team
Outstanding Representatives
The representative was outstanding. She solved my concerns and issues when previous representatives did not.
August 5, 2026
Reply from Navy Federal Credit Union
Chris, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
Talaya was exceptional!
Talaya Mulvaney-Smith was exceptional through both mortgage applications (the first one fell through, second one close 7/8/26)
August 7, 2026
Reply from Navy Federal Credit Union
Peter, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We'll be happy to relay your kind words to Megan and her leadership team. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
When I first applied they said it was…
When I first applied they said it was taking 30-45 days to close. I started this loan at the end of April and it closed on July 22. Then they overnited the checks to my creditors and I started getting collection notices the last week in July and my American Express was finally paid yesterday.
July 29, 2026
Reply from Navy Federal Credit Union
Thank you for your feedback, Lois. We will be sure it is forwarded to the appropriate departments.
Gretchen,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for your review, Christopher! I'm happy to hear you've had a great experience with us -- that's what we aim for! We look forward to our next chance to meet your needs.
Dakota,
Navy Federal Social Care Team
This entire process was easy and hassle…
This entire process was easy and hassle free. The options were all reasonable and explained in great detail.
June 3, 2026
Reply from Navy Federal Credit Union
Alexia, thanks so much for sharing your feedback. We love to hear that our members have had great experiences when reaching out to us. We look forward to more opportunities to provide you with assistance in the future!
Connor,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Zay, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for the kind words, Mary! We love hearing that our members have received the world-class service we seek to provide.
Gretchen,
Navy Federal Social Care Team
US Veteran services for All US branches of the Serving Military and Retired Personnel
US Veteran supporting Credit Union, and is equipped with professional supporting services for transition or regular customers, both Active or Retired ex-Military!
Accepting public accounts walk-in, or investors as there are services for home purchases or loans!
Safe Harbor for financial services and professional assistance or development!
Staff and services are provided at minimal effort
August 5, 2026
Unprompted review
I can see my statement readily on the…
I can see my statement readily on the app and download statements with ease. What a great way to bank, using the tip of my finger to navigate my banking needs. A+++
August 5, 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to leave a review, Mabelle! We're glad to hear you're enjoying the Mobile App, and we look forward to our next chance to assist you.
Emma,
Navy Federal Social Care Team
Our experience was great and everything…
Our experience was great and everything worked out perfectly. The process was very smooth and efficient.
July 25, 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Phillip!
Reed,
Navy Federal Social Care Team
Easy flexible card ..good rate and with…
Easy flexible card ..good rate and with transfer bonus best card I’ve had in decades!
August 5, 2026
Reply from Navy Federal Credit Union
We're glad to you're loving the card! Thanks for sharing your review! We look forward to more opportunities to serve you in the future.
Craig,
Navy Federal Social Care Team
Never again - It took over 100 days for this HELOC to…
It took over 100 days for this HELOC to get approved. The loan processor seemed to be incompetent and unaccountable. After we repeatedly contacted her on the status when we heard nothing, she continually told us it was "in process" - that was not true. She had not released the file to underwriting. We have been members of NFCU over 40 years and have never experienced delays, bureaucratic barriers, and gross miscommunication like we have experienced with this transaction. We will never use NFCU for another real estate transaction again. We could not ever get a human on the phone, and could not even reach the supervisor to try to escalate things. It was a truly unacceptable experience.
July 18, 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to provide candid feedback, Kristi. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. For security, we do ask that you edit your review to not include our employee's last name. Thank you again for your review.
Gretchen,
Navy Federal Social Care Team
It’s reasonable rate with 4.04 percent…I really want 3.99 percent.
It’s reasonable rate with 4.04 percent when they deducted my 25 yrs of being account member. But actually I’m already 26 yrs, should be 0.26 deducted. Instead of 4.04 should be 4.03 percent. Anyway it’s good no complain. Thank you.
July 28, 2026
Reply from Navy Federal Credit Union
Thanks so much for taking time to share your review, Ricardo! We're proud to have served you these past 26 years, and look forward to many more to come!
Craig,
Navy Federal Social Care Team
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