I did not receive what I really wanted: an address for my nephew who has not communicated with me for 10 years. The NeighborWho plan is now only 7 day trial -- not 30 days as stated above. The da... See more
Company replied
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See what reviewers are saying
paid $5.00 for the free trial thinking I could get a list of owners for a historical property in VA built in 1899. The original owners Baker Chocolate family wasn’t t listed. ZERO OWNERS listed. HAHA... See more
Company replied
My mother clicked to look at something in her neighborhood and was initially charged $1.00 on September 13, 2025. She didn't notice that they immediately started charging her $44.86 a month. $315.02... See more
Company replied
Like another reviewer, I did the trial and then noticed I was getting charged $44.86 a month. It was NOT obvious during the signup process that I was going to be auto-enrolled once the trial was ove... See more
Company replied
1.9
Poor
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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You give good quality information
You give good quality information. One company chrged 2 of my cards without my consent. Will need to give you new credit card, I think but it might go on automatically.
April 27, 2023
Reply from NeighborWho
Hello Susan,
If you require any additional assistance at this time, please contact us at support@neighborwho.com and we would be happy to help!
Great information
Great information accurate and comprehensive blows the competition away and at a much more affordable cost.
December 10, 2023
Reply from NeighborWho
Hello Jackson,
Thank you for your feedback!
It did not help with information…. Can’t unsubscribe
It did not help with information needed. I tried to cancel subscription and have not been allowed to stop it!!!!!
Very frustrating . Would never recommend.
November 15, 2023
Reply from NeighborWho
Hi there Lisa,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at support@NeighborWho.com
The accuracy and reliability of the…
The accuracy and reliability of the info provided.
December 1, 2023
Reply from NeighborWho
Hello Charles,
Thank you for your review! We strive to deliver the most up to date and accurate information we can.
NeighborWho somehow got into my Venmo…
NeighborWho somehow got into my Venmo account and set up auto payments $49. Per month. I had never heard of them. I contacted my bank and Venmo to report it. Eventually, I did get a refund. I had to close my Venmo account. Beware of this scam company!
November 29, 2022
Unprompted review
Reply from NeighborWho
Hi there Dina,
Thank you for reaching out.
All subscriptions are completed on the users end.
We would love to assist you further with this.
Please email us directly so we may investigate this further.
You can reach us at support@NeighborWho.com
Thank you!
I went to their website via a search…
I went to their website via a search engine. Looked briefly never intending to pay for anything!
Then a charge shows up on my cc bill. I called and they are supposed to refund it.
I have no idea how they got my cc number!!!!
October 12, 2023
Unprompted review
Reply from NeighborWho
Hi there Merlin,
Thank you for reaching out.
Can you share more detail about your experience.
We would love the opportunity to assist you further.
Please email us at support@NeighborWho.com
This is a scam
This is a scam. The google listing says FREE then you have to start a trial. I wonder of the State of Pennsylvania (or all the others for that matter) know what they're doing.
August 16, 2023
Unprompted review
Reply from NeighborWho
Hi there Diane,
Thanks for reaching out. NeighborWho mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for NeighborWho.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.neighborwho.com/lp/9c59e8/5/select-plan
Could you tell us where you saw that we offered a free service? Would you be able to provide a link or screenshot of what you saw so we can investigate it?
Any information is helpful.
I hope that helps, but if you have additional questions, please don't hesitate to contact us
Waste of time
Don't give you anything unless you pay for it, string you along for 5 minutes before they tell you that it's behind a paywall
July 19, 2023
Unprompted review
Reply from NeighborWho
Hi there Isaac,
Thank you for reaching out.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Payment is required to sign-up for NeighborWho.
I hope that helps, but if you have additional questions, please email us at support@NeighborWho.com
Ignores request for refund after subscription cancellation.
Update: 10-10-2023: Neighborwho.com finally did reply and refunded my money as promised but this was the initial issue. **Neighborwho.com charged my account $44.86 on 7-3-2023 after I cancelled my 7 day free trial subscription on 6-25-2023 the same day I had the report done. I paid the $1.00 for the report and made sure that my subscription was cancelled via their website so I would not be charged the subsequent subscription fee as I only needed that one report. I even received confirmation from the site the account was cancelled and no other subsequent fees would be charged. I also did not receive any further notification that the trail period was coming to an end and my Paypal account was going to be charged. I requested a refund of $44.86 for this erroneous charge but they have failed to contact me shortly as promised on their website. I contacted them via their contact email on their website and I also personally emailed them about this. This is a bait and switch site and I personally feel scammed at this point. If my refund is not received I will report this incident to various customer service review sites such as BetterBusinessBureau, scamadviser.com, trustpilot.com and or sitejabber.com. Also if the refund is not received I shall also report this incident to the Federal Trade Commission and to my Iowa State Attorney General. I do not recommend their service to any one.
July 2, 2023
Unprompted review
Reply from NeighborWho
Hi there Millicent,
Thank you for contacting us.
We are happy that we were able to resolve your concern as stated in our correspondence on 07/05/2023.
If you have any further questions and or concerns, please feel free to email us at Support@NeighborWho.com
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