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Neilson Active Holidays Reviews 737

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and dedication, making their holidays enjoyable. The booking process is frequently described as easy, efficient, and well-handled, whether online or over the phone. Many people highlight the excellent quality of the holidays, noting the beautiful resorts, engaging activities, and overall value for money. However, some customers expressed dissatisfaction with specific aspects of their experience. A few people encountered issues with the online booking system, including website crashes and lost information, requiring them to rebook over the phone. There were also occasional concerns about the flexibility of stay lengths and the availability of specific resorts. Some reviewers mentioned that certain locations, while beautiful, had rocky sea entrances or were larger than preferred.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the online booking system... See more

Holidays

People report positive experiences with holidays, with many describing them as superb, excellent value, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the helpfulness... See more

Location

Reviewers mention ambiguous feedback about location. Some customers praise specific locations as great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

La Toviere is a great location for the lifts and for skiing the vast areas of Val d'Isere or Tignes. The hotel is really well run and the two evenings of entertainment during the week were fun, inclu... See more

Rated 5 out of 5 stars

Special holiday with children for mine and my wife's 60th. Three lots of differing travel arrangements. Agent organised everything, as we were booking Drew checked to see if flights were still av... See more

Rated 5 out of 5 stars

The website is easy to use. I liked that I was sent basically a provisional booking with a reference number as I had a query I wanted to speak to someone. She was friendly and helpful and as she’d b... See more

Rated 5 out of 5 stars

Two years ago we went on a sailing holiday with Neilson at Vounaki which was excellent. We booked again for this year but with our 2 weeks to go we were unable to go due to family circumstances. Neils... See more


Company details

  1. Tour Operator
  2. Beach Resort
  3. Luxury Hotel
  4. Ski Holidays
  5. Ski Resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

737 reviews

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Rated 5 out of 5 stars

Top Notch Neilson

Really great team who helped me book my first Neilson holiday. The team know their stuff and helped me decide on where I should book. Neilson holidays every time for me.

April 9, 2026
Rated 5 out of 5 stars

Ease of booking

Ease of booking, dates we wanted, good price and full of all the activities we enjoy.

Been here before, happy to be going back.

April 8, 2026
Rated 5 out of 5 stars

This company always delivers

This company always delivers. Booking and guidance regarding resort or any other issues you may have. You can always talk to a representative wether in resort or prior to holiday. Not really surprised that people are on their 3rd/4th visit.

April 2, 2026

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