While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Nelsons Equestrian is an established online retailer selling everything for horse and rider including saddlery & tack, rider wear including jodhpurs,breeches,riding boots etc and all your horse wear including turnout rugs,fly rugs and masks etc . We also stock a great range of yard and field equipment
United Kingdom
Superb service
needed a turnout rug quickly for my rescue and Nelsons Got it out to me the very next day. Also the best price I could find online.
Couldn't ask for more :)
Reply from Nelsons Equestrian
Hi there, Thank you for your kind review. I'm so glad we were able to meet your needs and help your rescue quickly. Thank you for your custom and we look forward to seeing you again at Nelsons. Kind regards
Horrendous company! Incredibly rude and unprofessional. tried to say i scamed them ?? don't know how as i cancelled my order before it even posted it out , and had to wait 2 weeks for my refund
Bought a pair of HKM Glasgow boots..perfect for mucky dog walks. Fantastic service from Nelson Requestion, kept me updated on my order and delivered really quickly. Highly recommended.
Reply from Nelsons Equestrian
Hi Joanne, Thank you for your kind review and so glad you are happy with your boots. Look forward to seeing you again .
Horrendous company! Incredibly rude and unprofessional. They insinuated that I was lying, that I had no manners or respect and said that they didn't have time to message me because in their own exact words 'our valid customers orders are far more important'. Surely all their customers are important!!!
All of this was because a label was missing from the item that i returned that wasn't even there in the first place!
When I pointed out how rude and unprofessional they were, funnily enough I didn't get a response, although, I did get a refund. An apology would have been nice aswell.
I'm sure they'll have some nonsense reply to this review, but i still have all the messages between myself and them as proof of just how unprofessional they are.
Reply from Nelsons Equestrian
Hi Danielle
We are sorry you were not happy with our service, however our terms as with most retailers are items to be returned unused with all tags/packaging attached and intact. As a gesture of goodwill we did refund you within 24 hours of return despite your item missing the above and being unsellable on our side. At no point did any of our messages call you a liar and after constant abrupt messages from yourself even after refund yes we did state that we would not reply any further as matter closed with goodwill gesture on our side. We apologise if you were not happy with this but we do feel we went above and beyond by refunding you when we could have refused. Kind regards
Someone from the store got back to me quickly when I queried about stock, and they sent my order out super-quick. It was well packaged and not damaged in transit and left in the 'safe' place. They had a product it is hard to get elsewhere, so I was glad to find it in their store.
Reply from Nelsons Equestrian
Hi Nancy,
Thank you for your kind review. We are glad you were able to find your product on our website. We know how important quick delivery is to many people these days which is why we dispatch orders on the day of purchase. You are a valued customer and we look forward to seeing you again soon here at Nelsons Equestrian.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
