Neo Walk Reviews 501

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality, unique designs, and the ability to express individuality. Many people appreciate the wide selection and the aesthetic appeal of the items, often receiving compliments. The delivery service is frequently described as fast and efficient, with orders arriving quickly. The overall ordering process is generally smooth, and customer service is often commended for being helpful, responsive, and supportive. However, some customers experienced issues with delivery tracking and delays, requiring them to contact customer service for updates. A few people also received products with minor defects, such as a cracked item or a faulty torch, though the company's customer service was noted for resolving these issues. There were also isolated instances of incorrect orders or problems with email delivery for vouchers.

What people talk about most

Product

Consumers are highly satisfied with the products, particularly the walking sticks, which are described as... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Fabulous walking stick. Excellent customer service - above and beyond. Despite measuring carefully and following the guidelines my beautiful new walking stick came up a little short. No problem - N... See more

Company replied

Rated 5 out of 5 stars

The service was wonderful! Email communication fast, friendly and helpful and my order arrived quickly and well-packaged. Thanks! I love my new light-up umbrella! I opted for the clear one and am f... See more

Company replied

Rated 5 out of 5 stars

I ordered two sticks and two wrist straps. The order arrived super fast and they are absolutely beautiful! The perfect length, really high quality and stunning looking. Something really different. The... See more

Company replied

Rated 5 out of 5 stars

Gorgeous selection of walking aids and accessories. A bit pricey but worth it for that something a little bit special that stands out from the crowd and gives you confidence as a disabled person.... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Neo Walk is a bold, design-led brand redefining disability and showing the world what it truly means to walk with style, strength, and confidence. Founded by disabled creator Lyndsay Mitcheson, Neo Walk was born from a powerful desire to transform mobility aids into tools of empowerment and self-expression. After losing her leg to a catastrophic MRSA infection, Lyndsay faced the physical and emotional challenges of adjusting to a new body—along with a devastating loss of confidence. That struggle was only made harder by the limited, uninspiring options in the mobility aid industry. Unable to find a walking stick that reflected her personality or style, she set out to change the game... not just for herself, but for others too. Today Neo Walk creates striking, handcrafted acrylic walking sticks that help people embrace their mobility with pride. Built on the belief that mobility aids should be as unique and expressive as the people who use them, Neo Walk blends fashion with function, transforming walking sticks from purely practical items into powerful personal statements. Every stick is made in the UK with durability, comfort, and undeniable style in mind. They are now shipped worldwide, so no matter where you are, you can walk tall with Neo Walk. With a strong commitment to inclusivity, innovation, and representation, Neo Walk is changing the way the world sees disability.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

501 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very pleased with my sticks

I got the Champagne Fizz as it was stick of the month and I got Rubber Ducky as it was on clearance and I really wanted a bright yellow one.
Both canes are nice quality and solid, beautifully made. Rubber Ducky is a lovely warm yellow, and I can see me using it.
My only gripe and it really isn't, is that I couldn't get a clear ferrule as they were out of stock: customer service were very kind.
No matter. I'll snag another soon.

April 2, 2026
Rated 5 out of 5 stars

Magic Wand.

Before, people would look at me with that 'poor girl, she’s poorly' face. Now, they’re literally breaking their necks to check out my stick—it’s incredible!
I’ve gone from wanting to hide because of my MS to walking like the street is my own personal runway. It’s a total game-changer!

The team is simply brilliant, 10/10 customer service that makes you feel like you truly matter. And for anyone doubting from Spain: it arrives perfectly with no hidden nasties. I want them in every single colour! If you want to stop being 'the one with the stick' and start being the one with the most style in the neighbourhood, Neo-Walk is the place. Thanks for giving me my power back!

March 9, 2026
Rated 5 out of 5 stars

This is my first walking stick

This is my first walking stick I didn't know where to start but you had answer to all my questions and and I'm very happy with my stick would of like more information on handles but that's just me I think I'll choose a different handle next time but there will definitely be a next time 🤩

March 24, 2026
Rated 5 out of 5 stars

Fab & fast :)

It arrived really quickly (much quicker than expected).

I’m delighted with my stick and an considering buying another :)

March 25, 2026
Neo Walk logo

Reply from Neo Walk

Thank you so much, we're so glad the stick arrived quickly and that you love it!! We really appreciate your support 🥰

Rated 5 out of 5 stars

Lovey 2nd stick..

Lovey 2nd stick... It's brilliant absolutely love it such a quick service, packaging if wonderful, this company is recommended highly buy me.
Thank you again

March 25, 2026
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Reply from Neo Walk

Thank you so much, we're so glad you loved your first one so much that you've got a 2nd! We really appreciate the support 🥰 We are glad the team have been helpful 💖

Rated 5 out of 5 stars

I love my stick so much

I love my stick so much, I've already bought a second one so I have a matching pair knowing I have two lets of leg surgery coming up this year!

March 24, 2026
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Reply from Neo Walk

Thank you so much, we're so glad you love your stick so much that you've gone for a second one!! We wish you the best for your leg surgeries coming up and hope the sticks make you feel stylish 🥰

Rated 5 out of 5 stars

Excellent responses as always

Excellent responses as always. Looking forward to purchasing my next cane!

March 24, 2026
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Reply from Neo Walk

Thank you so much, we're so glad the team have been helpful and you love your order 🥰

Rated 1 out of 5 stars

I ordered my first walking stick from…

I ordered my first walking stick from here and it was the wrong size. I asked for a refund and I only got refunded for the stick and not shipping. Really disappointing.

March 24, 2026
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Reply from Neo Walk

Thank you so much for your review, I am so sorry to hear this. Looking into it I can see we offered to replace your stick for you but as you had an occasion you wanted to keep it so we offered for you to keep the stick with a refund of the stick. We are so sorry that you still feel disappointed with this outcome, I have sent you another email in the hope to resolve this for you ❤️

Rated 5 out of 5 stars

Great

Looks great everyone loves it

March 18, 2026
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Reply from Neo Walk

Thank you so much, we're so glad you love it and are getting compliments 😍

Rated 5 out of 5 stars

Simply Beautiful

From start to finish everything was perfect. Thank you.
I ABSOLUTELY adore my pink stick, I feel proud to use it whereas before I was embarrassed to use a stick.
I went to London last week, and random people was stopping me in the street & complimenting me on my stick & saying how pretty it is. Pink is very me.
I will be ordering again and starting a collection/accessories.
Highly recommend. Quick to deliver and simply beautiful.

March 16, 2026
Neo Walk logo

Reply from Neo Walk

Thank you so much for your lovely review! We're so glad you adore your pink stick! It means the world to us to know we have helped stop you feeling embarrassed and embrace using the support you need ❤️ We love to hear that people are stopping and complimenting you! We're sure you're absolutely rocking it 😍 Thank you for your support, we hope you keep walking proud 💖

Rated 3 out of 5 stars

Great product, just not for me.

I received my walking stick quickly, and the overall craftsmanship is nice. The cane feels solid and well made, and the wristlet is beautiful and well constructed. (honestly, love the wristlet!)
However, the design I received (mystery purchase) has a raised, ridged texture along the grip and shaft that makes it uncomfortable to hold for extended use with my medical conditions. Additionally, the ridged surface prevents the wrist strap from attaching securely, which limits functionality. I should have researched a little better I guess.

While the quality and shipping were great, the cane isn't something I will be able to use due to the aesthetic design.

March 26, 2026
Unprompted review
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Reply from Neo Walk

Thank you so much for taking the time to review. We're so glad you love elements of your stick. However, we're sorry to hear you were unhappy with some parts too. The mystery stick can be absolutely any stick that we stock chosen at random, which can be the best part about it but if you know that you can only use certain types of our sticks it is not advised to go for the mystery stick. Please give us an email to info@neo-walk.com as we would love to help resolve this for you ❤️

Rated 5 out of 5 stars

Quick & Funky

Quick delivery, funky colour - Nebula - I love it and will probably soon become addicted to buying a stick for every outfit!

March 16, 2026
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Reply from Neo Walk

Thank you so much for your lovely review, Nebula is such a special design 😍 Thank you for your support ❤️

Rated 5 out of 5 stars

Absolutely gorgeous cane

Absolutely gorgeous cane. The color yellow is so vibrant and happy. Definitely will love to use this one

March 16, 2026
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Reply from Neo Walk

Thank you so much, it is such a happy colour isn't it!! We're so glad you love it 🥰

Rated 4 out of 5 stars

Super cute canes and have received a…

Super cute canes and have received a lot of compliments. Very sturdy and feels nice in the hand. Only complaint is the grip is not nice looking and the end piece keeps coming off. I’m afraid I’m going to lose it.

March 16, 2026
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Reply from Neo Walk

Thank you so much for your review, we're so glad you love your stick and it is sturdy. We are sorry to hear about your rubber tip, please can you give us an email to info@neo-walk.com as we'd love to get this resolved for you as it shouldn't fall off ❤️

Rated 5 out of 5 stars

FUMS

This is the best looking mobility aid! It was delivered in great packaging & in a timely manner. Glad I have one :)

March 16, 2026
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Reply from Neo Walk

Thank you so much! We're so glad you love your #FUMS and that it arrived safely 🥰

Rated 5 out of 5 stars

Prioritise Yourself

I waited years to buy from Neowalk, going through cheaper (noisy) 'fold- up' sticks because of a complex mix of internalised ableism and not needing a stick every day for my disability. By folding and hiding my stick, hoping i wouldn't need it, i wasn't listening to my body's needs either. When my Neowalk arrived and i was able to test walk it, a huge shift happened within me and it truly was the best thing I'd done for myself as a disabled person. It's SILENT and beautiful and feels like the art i need it's support to see, not an embarrassing thing. The quality is top notch, the service is great and the experience has changed how I treat myself now. Thank you so much.

March 9, 2026
Neo Walk logo

Reply from Neo Walk

Thank you so much for your lovely review, we know all too well the sound of a 'clicky' stick and the feeling of wanting to be invisible. Your review means the absolute world to us to know that we have been able to help you feel more confident and give your body the support it needs, when it needs 💖 You deserve to look after yourself and we hope you keep walking tall! Thank you for your wonderful support 💖

Rated 5 out of 5 stars

Stunning

I ordered two sticks and two wrist straps. The order arrived super fast and they are absolutely beautiful! The perfect length, really high quality and stunning looking. Something really different. The price point is great too for something this good. I can't wait to show them off in hospital ha ha ha. Makes having to use a stick fun. Loads of choice. I went for the transparent purple and the swirly pink one, also got matching pink and purple chain straps. Thanks Lyndsay and team for such fantastic walking sticks (order 5772) oh and also respond to queries quickly too via online contact form

March 21, 2026
Unprompted review
Neo Walk logo

Reply from Neo Walk

Thank you so much for your lovely review. We're so glad everything came quickly and you love it! We hope everyone at the hospital love them!! Very good choices 😍 Thank you so much for your support and we hope you keep loving walking with style 🥰

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