Neo Brothers Ltd Reviews 

1,292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that replacement parts often arrive the very next day and are securely packaged. Many people also appreciate the highly competitive prices and friendly, knowledgeable support team when looking for specific vehicle components online. Furthermore, shoppers often emphasize how easy it is to find the exact items they need for their vehicles. Some reviewers were not happy with product durability, reporting that certain specialized car parts failed or malfunctioned shortly after being installed. A few other consumers also experienced occasional delivery delays, higher return charges, or difficulties successfully receiving their ordered items.

What people talk about most

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting super fast shipping... See more

Product

Customers had positive experiences with product quality, highlighting that items fit well and work perfectly.... See more

Service

Clients share positive opinions on service, highlighting helpful sales teams, fast delivery, and competitive... See more

Price

People report positive experiences with price, consistently praising the competitive rates compared to main... See more

Quality

Consumers find quality to be positive, frequently highlighting OEM standards, fantastic fits, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found your sales team very helpful and they provided technical advice and support on buying and fitting a new adblue tank. The correct tank arrived next day and my van was back on the road within... See more

Rated 5 out of 5 stars

Excellent as ever ! Needed a turbo for my Saab 9.3 Aero - have a new equivalent at very competitive price compared to new one ? Person I spoke to was very knowledgable concerning using new oil and wat... See more

Rated 5 out of 5 stars

Ordered a gp2 rear diffuser on a Thursday and had it delivered to Ireland by the next Monday. Demi was very helpful and super quick getting back to me sorting an issue on my end with wrong address... See more

Rated 5 out of 5 stars

Brilliant. I ordered all my Saab service parts yesterday, apart from oil and they arrived this morning, barely 18 hours later. Better still, they beat my local motor factors on price, even with deli... See more


Company details

  1. Auto Parts Store

Written by the company

Neo Brothers Ltd - OE Car & Van Parts Specialist for Citroen, DS, Ford, Mini, Peugeot, Saab, Vauxhall


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,292)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Vauxhall Combo Van

Phoned to make sure the part I was ordering was the correct part, was confirmed by the parts guy. Ordered the part online arrived the very next day, great service.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Did What They Said They Would

Spoke to Neo Brothers on the phone, twice - got straight through both times. Spoke to someone who knew what they were talking about. I needed a part that wasn’t yet in stock, but was expected soon. I was told the day the shipment was expected to arrive with Neo Brothers, and that the part would be dispatched next day, unless there was an unexpected delay with the shipment. I got my part the next morning, on time and as expected. Can’t fault the service.

May 29, 2025
Rated 5 out of 5 stars

Top quality

Part was exactly as described and arrived quickly. Easy to fit and meant car could pass it's MOT. Really liked the fact that I could check it against the registration plate so I could be sure it was correct. Would use again.

May 29, 2025
Rated 5 out of 5 stars

Will use again

Came well packed and loads of information on delivery.Have not used Neo Bros before but they have fulfilled my order. There pricing is also competitive.I will use again in the future.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

2nd issue with a part from NeoBrothers

2nd issue with a part from NeoBrothers, giving me a 100% failure rate with purchases. Last issue was with a faulty rocker cover for n14 r56, was very hard to arrange replacement (although accepted in the end) which included having to buy a new part, while the old one was inspected.

On this occasion my “OE” HPFP has failed after 23 months and under 10k miles. They have advised that warranty is 12 months. These “genuine” parts are considered to fail prematurely when they do so at 40k miles and expected life is 80k.

At least these can be refurbed now, which wasn’t the case a couple of years back..

Again probably best to avoid these guys, shame as there is a niche in the market for decent BMW mini spares. If they could address their quality and customer service.

April 16, 2025
Unprompted review

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