neofinancial.com Reviews 

474
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the intuitive app design, generous cashback options, and helpful everyday banking features that make money management easy. People appreciate how straightforward it is to monitor spending, track budgets, and build credit using the platform. However, some reviewers were not happy with customer service, noting long wait times, dropped calls, and unhelpful support agents. Some people also felt that payment processing can be frustrating due to unexpected account freezes, delayed funds, or transaction errors. Additionally, several consumers mentioned unexpected monthly fees, subscription charges, and unclear instructions when trying to close their accounts.

What people talk about most

Payment

Customers had ambiguous experiences with payment, reflecting a high level of disagreement regarding... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers share frustration over... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the modern and intuitive design of... See more

Service

Consumers find service to be ambiguous, with highly mixed and polarized opinions. While some reviewers report... See more

Product

Reviewers highlight positive aspects of product offerings like high-interest savings accounts and cashback... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am reply as soon as possible with the fo... See more

Rated 4 out of 5 stars

I signed up with this bank last week but ran into an immediate issue: my phone number was still linked to a previous customer, preventing me from completing the signup process. I reached out via... See more

Rated 3 out of 5 stars

Using the Neo United World Elite Mastercard is good I think but the math to convert miles to dollars is not super intuitive. I compare this one to my other world elite mastercard (which I haven'... See more

Rated 3 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am replying as soon as possible with the follo... See more

Company replied


Company details

Written by the company

Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future. We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend. Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.


Contact info

3.5

Average

TrustScore 3.5 out of 5

474 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(474)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First of all I would like to thank you…

First of all I would like to thank you neo finance because it’s super card any time any where you can use and it’s very fast transaction and also use the overworld this card that’s way it’s really awesome I can’t finished the review so I like to recommend use the neo finance and take the everyone benefits thanks one again new finance

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Local and working

I got this card out of a ‘local patriotism’ because it was Canadian and our local Calgarian. It was also initially tied to the Hudson Bay rewards, so I really liked it. So even though HB is gone now there are other cash back rewards that I like seeing on my account. I also set up the checking and high interest saving accounts with NEO. I do most of my banking online and they are great for that purpose. No regrets.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I really like using the Neo card

I really like using the Neo card. One of the main advantages for me is that as soon as I add money, it instantly shows up in my personal account, which is very convenient. The cashback offers are also very attractive and actually useful for everyday spending. Overall, I find the card easy to use, reliable, and rewarding, especially because of the cashback benefits.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best options for everyday…

One of the best options for everyday people, good cashback rewards on things that actually use. The cards also look good.
The mobile app does everything that need it to do and no issues with things ever since opened account couple years ago.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

For me Neo has rocked customer service…

For me Neo has rocked customer service and satisfaction. Any questions? No problem. Quick to respond and help.

And the ease of the app is also stunning. Quick to maneuver money, to set money aside - and everything is transparent.

I’ve loved the experience

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Love using Neo

Love using Neo! The pay as you go features allow us the ability to monitor our spending. Neo also offers a cc however we prefer the pay as you go. There are no fees and Neo also offers great saving accounts as well. We highly recommend Neo.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming Neo as financial partner

I am thrilled to do business with a fintech like Neo, who keeps developing and offering innovative products, whether it's chequing accounts, savings accounts with very competitive interest rates, or airline-affiliated credit cards with substantial spending bonuses on their thousands of partners.
In a short time, Neo has become one of my main financial institutions

April 22, 2026
Unprompted review

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