neofinancial.com Reviews 

Neo Customer Service team is one of the best. I had the privilege to speak with Oluwatosin, displayed an excellent customer serivce, the messages are clear and concise, respectful, responsive, and best thing is the knowledge about Neo Financial.

To all the Supervisors/Team Leaders at Neo, I give Oluwatosin a commendation.

This institution will randomly whenever they please put your account under review for absolutely no reason, meanwhile you cannot access your funds or the account, and they will give you no absolute information about it

I received very professional and compassionate customer service person. Her name is Krity, she gave me the help I was looking for and gave me some relief while I do some further investigating on my part that I can only do. Very good listener. I did wait on the phone for over 20mins before getting someone, however that is not Bay Neo's fault. She said it was a very busy night which is something no one can control, so I understood. Thank you again Kitra.

I’ve been trying to open an account for 5 years, but I can’t because they say someone else has my number registered. They told me that it’s my fault I got a recycled number from my carrier 5 years ago. Do these clowns know how phone numbers work? The last call I had said I should get a new phone number if I want to give them my business. No thanks, look elsewhere. Edit: it’s been a week and still nothing. The comment is quick but the action is as expected, nothing

Cant acsess my account because I have a different phone number. Why the hell is there not an option to send it to my bloody email?! You can't contact them unless your signed in. Horrible customer service

Absolutely terrible experience. Neo’s playbook is “ignore, confuse, hope they give up.”
I returned an item in-store, and the merchant processed the refund correctly, but Neo declined the credit to my card. Despite having plenty of available credit and proof of the return, Neo refused to accept responsibility and told me to go back to the store and have them “retry” the refund — something that makes no sense since the merchant already refunded me.

Why should I waste more time chasing down a refund when I did everything right? They had no problem charging me in the first place, but suddenly there are “technical issues” when it comes to giving me my money back. To make matters worse, the only explanation I got was “Other” under the decline reason, and the burden was put on me to resolve their technical failure.

If you value your time and peace of mind, stay away from Neo. It’s not worth the frustration when they mishandle your money and push the responsibility onto you instead of resolving it themselves.

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Update:

This reply below is a total lie. Dishonesty deserves negative stars!

I have not received my refund — the status is still showing as “declined.” I submitted a formal complaint to Neo Financial last night, and your own team promised to contact me within 24 hours. It’s been more than half that time already, and no one has reached out. Please stop misrepresenting the situation in public replies — it’s misleading to other customers and deeply unprofessional.

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More upate:

Neo Financial claims the refund was “confusion” on their part, but the transaction is still declined and the issue remains unresolved. I have now spoken with at least six or seven different agents — all of them telling me to go back to the store and “retry” the refund, even after I clearly explained there was no physical card or tap involved. At this point it appears the agents know exactly what they’re doing: wasting my time until I give up instead of fixing the issue.

TERRIBLE EXPERIENCE.. Do not do any sort of business with this organization. Apparently I have a late payment from January and they will not do shit to remove it. This is supposedly a secured CARD. YOU HAVE MY MONEY. THIEVES!!! Get a real unsecured card like normal people do. Beware of SCAMS!! Only remove is to contact both credit bureaus of 30 dollars lol.

customer service at this neo thing is totally garbage
Most when u call for card assistant payment etc. they soooo rude they think they are doing you a favor ..carefullllllll !!!
maybe don't deal with this company at all to avoid a constant disappointments.

Awful customer service. Waiting for a long time only to be logged out every 15min, and switched endlessly between agents who cannot help me with the one simple task of deleting an account which holds $0. Just horrid.

Wow. Talk about annoying staff at Neo. Was at Fairview Mall in Toronto Today and I was about 10’ away from the booth when some guy starts calling me to come over numerous times and was still chirping at me when I was about 30’ past. I had to turn around and tell him to stop. And I was only going to tell him once. They must get huge commissions for ever person they can intimidate to come in. K owing this I would never deal with them and would really encourage a boycott.

Customer service reps are not knowledgeable about their products and services. A simple request about cash back rewards took over an hour to resolve and the rewards were incorrectly calculated by the system.

The best, as in most customer focused credit card I have ever had.

The rewards earned are reported to me immediately and another great thing is, when I make a payment onto my card, it is applied almost right away. Unlike other credit card providers who apply purchases immediately, but due to their "system" hold onto my money for four business days, before applying my payments.

Absolutely love banking with Neo. The app is perfect. Also if you have a Neo credit card you can pay from your Neo money account and it posts on your credit card immediately. Customer service has been a 10 out of 10. Highly recommend Neo and the app.

There better then my original bank. They have many options. They keep me informed of payments I have to make. It was very quick and easy to get a credit card and there payments are the lowest on the credit cards I have seen yet. I would recommend giving them a try.

“I’ve been using the Neo credit card for a while now and I’m really impressed with how simple and rewarding it is. The cashback offers are very competitive, and I like that they partner with so many local and online stores. The app is easy to use, and I can track my spending instantly. Customer service has also been quick and helpful whenever I had a question. Overall, it’s a great option if you want a modern, no-hassle credit card with strong rewards.”

I use Neo for my everyday banking and I love the layout and ease of use, I was able to get a secured credit card through them and Im on my way to building my credit back up!

The application is very easy to use and explains everything very well and to this day I have not had any problems with my accounts

I am very happy with NEO as a service provider. They have created a great product line up that meets my needs. I have been exceptionally happy with how they balance Tech, self-serve transactions and traditional customer service.

Got a secured credit card through Neo and since then my credit score has gone up 50 points. The app is super easy to use and I haven't had any issues so far

Finally a good banking with style & great benefits 👌 I can't wait till their new card designs comes out ✨️💳