Neonfilter Reviews 2,194

I paid for next day delivery at a cost of the same price as the goods for them to turn up 6 days after I had ordered them. It was a small order but the principle of that bothers me.

Our sign is great! Exactly what I ordered, swift and secure delivery and easy to fit - although a paper template for screw holes would be a welcome addition. The only issue we have is with the remote, which has a mind of its own and takes some finagling to get to work. Don’t know if ours is a dud or it’s just more/less touch sensitive than expected. 😬 But we’re thrilled with the sign. It looks brilliant.

We were incredibly pleased with our experience using Neon Filter. Their website was fantastic — really easy to navigate, full of options, and made the whole design process simple and enjoyable.

After placing our order, Neon Filter sent over a sample image for approval. I didn’t reply for a couple of days, and they even gave me a courteous call just to check everything was okay. I’d actually forgotten to change the surround, so I asked if they could update it over the phone. They were more than happy to help and quickly sent a new sample image, which was spot on.

Once approved, the neon light was dispatched within the next couple of days. When it arrived, it was extremely well packaged and looked absolutely outstanding — even better than expected.

We would have no hesitation recommending Neon Filter to anyone. Fantastic company, awesome neon lights, and brilliant customer care from start to finish.

Great! Very helpful and very quick turn around,,lots of support

Very easy process from start to finish. Very helpful advisors. Received sign very quickly considering it was christmas time.

Amazing service! Delighted. Top quality and speedy production, shipping and customer service response times. Brilliant

Great product, delivered quickly! Highly recommended

We ordered a bespoke sign for our sunbed shop - we couldn't be happier with it. Great design matching our logo - you might need a pair of sunglasses though, its bright! Sign came really quickly as well ready for our opening.

Very helpful, efficient service and our sign looks amazing! Thanks so much

Website was really easy to use and I am super impressed with the product. Bought it as a gift and it went down better than I could imagine. Prompt delivery with great tracking information. Didn’t require any additional customer service as everything was perfectly smooth.

Loved the sign. Fast, very protective packaging. Bought as a present, so will hopefully love at Christmas 😁😁. Will definitely buy from again!

Ordered a sign as a Christmas present. So impressed with super quick delivery and how well it was packaged. Just tested it out and it’s absolutely brilliant ! The colour is so bright it looks great. Really impressed and would definitely recommend to a friend.

Fantastic. Order was simple and the preview process worked well before the sign was made. Quality of sign is excellent and the delivery was quick - what else is there?!

Excellent service. The website is simple to use and the sales team extremely helpful and efficient. Good choice of colours styles etc, well priced .
Delighted with the light which arrived swiftly and well wrapped! No picture as a Christmas present!
Highly recommend

The product that was delivered was perfect! Exactly what it stated on the description online of what I ordered. Lovely quality. Very happy with it. Thank you very much

Excellent service as always. Prompt and exactly as requested and designed.

A nice product that looks very smart works very well especially with the included dimmer control but two issues i found firstly the rubber tube used keeps popping out especially on the Christmas holly leaf design and i had purchased a couple of these and there all the same, yes i have pushed it back in but comes out after a while, also with the holly and Christmas boot design i ordered as the image showed i thought what looked like there placed on a Christmas tree thats what i thought but whilst there small enough to do so there not made to hang so i need to make alterations to them, unless i missed something within the ordering page to hang them on a tree i obviously miss read what i was looking at, other than that very nice items extremely well packaged for shipping and a fair price plus made in Britain!

Great product, great price, quick delivery. All round great company.

Not one to complain ordinarily but felt this lot are hilarious.

The dimmer sold to us is faulty. Videos were sent to customer service. We carried out all troubleshooting with them and the problem persisted.

Repeated refusal to issue a new dimmer. Weeks of emails back and forth on the matter, they finally said to send it back, but at our cost. Paid for postage to send (a 100% faulty) dimmer back. Amazing.

Their expert team put new battery in unit and said it is fine. Of course, we are the idiots here.

Explained that The issue occurs after a few days of use. Also explained (several times to 2 people) that a bench test for 10 mins is not the same as days and weeks long usage.

Furthermore, we had gone through 3 batteries in 2 months - further substantiation that the unit is defective.

They then insisted on us paying for the postage back to us of the faulty unit! Excellent.

Other Trustpilot reviews have shown other customers experiencing the exact same thing as me, so at least I'm not the only idiot (and total mug).

Laughable really that a customer service can be so inept and obstinate.

The dimmer unit costs £35 (plus shipping). I've brought a replacement from Aliexpress for 0.78p and its preforming approx. 116x better than the NeonFilter white label unit.

Unfortunately this helps magnify the hideous markup they are applying to sub-par products.

Do not purchase from this company. Go and pull teeth out somewhere instead.