Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. R... See more
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We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... See more
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I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and ver... See more
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After ordering from another well known furniture outlet and being let down 3 times we visited Neptune. What a difference, the people in the Canterbury store were so helpful, absolutely brilliant, t... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Canterbury
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Wincheap Road, CT1 3TY, Canterbury, Kent, United Kingdom
- 01227 209 300
4.8
Excellent
110 reviews
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Really disappointing and vague customer service
Really disappointing - tried to book a personal bespoke interior design meeting only to be told that the colleague who provided the service was not available
Very vague response when I asked when they would be available. Told to call back to speak to the manager in a couple of weeks
Really disappointed and frustrated by lack of detailed response and very. unhelpful.
August 20, 2024
Unprompted review
Reply from Neptune - Canterbury
Hi Tanya. Thank you for your feedback and I'm sorry to read about your frustration. If you could please get back in contact with us, our Head of Retail, Liz Dalton, would like to discuss with you your requirements and how we can support you. Please contact me directly at scott.young@neptune.com in the first instance. I do hope to hear from you soon. Warmest regards, Scott
I went into the store to get the design…
I went into the store to get the design service from Maeve and I was told she was made redundant. This is such a shame/ oversight ! . She had some amazing ideas to help me with my extension. I won’t be coming back to Neptune without this service
August 21, 2024
Unprompted review
Reply from Neptune - Canterbury
Dear Mrs Jones, I am so sorry to hear that you won't be coming back to Neptune Canterbury. We loved working with Maeve too and I know she had some exciting ideas for your project. Whilst we have retired our full Home Design and Styling Service, I'd be delighted to arrange a meeting with myself and one of our talented Home Specialists so we can still help you create your dream space. Please let me know if you'd like to explore that option, and I hope that we'll be able to welcome you back into store sometime in the future. All the best Amanda Store Leader amanda.moore@neptune.com
Reply from Neptune - Canterbury
Good morning Michael,
thank you so much for taking the time to leave us a lovely review.
We hope the Montague bar stools look fantastic in the space. See you in the showroom again soon.
Kind regards,
Gemma
Assistant Store Leader
Neptune Canterbury.
Bought a duvet cover but no pillowcases…
Bought a duvet cover but no pillowcases to match either online or in local stores By ringing around it transpired Canterbury had some I phoned asking if they could post them if I paid postage -absolutely no chance they could do this I said it doesn’t have to be straight away , just if someone’s passing a post box No one could do this -maybe it’s not something they normally do but I know if I worked on the store I’d be more than happy to help someone out Duvet cover is lovely but doesn’t look right with no pillowcases to match Normally use Hailsham branch who are great
August 11, 2024
Unprompted review
Reply from Neptune - Canterbury
Good afternoon,
thank you for taking the time to provide a review of your experience.
We are so pleased you are happy with the lovely Neptune bedding.
I'm so sorry to hear you had a frustrating experience with the Canterbury showroom, thank you for bringing this to our attention.
We apologise for falling short in this area.
This will be investigated further, and we will take steps to improve the quality of our service.
We hope you have the opportunity to visit us here at the Canterbury showroom soon.
Thank you.
Kind regards,
Gemma
Assistant Store Leader
Neptune Canterbury
Such a pleasure!
Outstanding quality product with service to match.
We purchased two Ludlow bar stools. Only a small purchase but it was such a pleasurable experience being advised and helped by Kaz, Gemma and the team. Well done Neptune Canterbury!
July 2, 2024
Unprompted review
Reply from Neptune - Canterbury
Good afternoon Mr Harris, thank you so much for your lovely feedback. We are so pleased you love the stools, and hope to see you in the showroom again soon. Kind regards, Gemma
Great service throughout.
Great service in the shop when I placed my order.
Excellent delivery & installation service.
June 20, 2024
Reply from Neptune - Canterbury
HI Helen, Thank you so much for your lovely review, I am so pleased to hear your had all round great service, from your store visit to the delivery team, I will makes sure they see this too. Hope you are enjoying your new workstation, Regards Amanda
Reply from Neptune - Canterbury
Hi Ian, Thank you so much for your lovely review. Hope to see you again soon instore, Kind Regards Amanda
A wonderful service as always at the…
A wonderful service as always at the beautiful Neptune Store in Canterbury. The ladies are so warm and welcoming and it is a complete joy to shop there. A incredibly thoughtful touch was the candle they gifted me for moving into my first home. A truly standout touch and it has made my weekend. Thank you again and I cannot wait to pop in again soon to see what lovely new bits you have in store for the new season!
March 2, 2024
Unprompted review
Reply from Neptune - Canterbury
Hi Katy, thank you so much for taking time out of your day to write such a lovely review. Sounds exciting for you moving into a new home. Looks like the team certainly looked after you. So glad you had a wonderful experience, we look forward to seeing you back in The Oast very soon, take care Amanda
Reply from Neptune - Canterbury
HI Ursula, thank you so much for your lovely review, the team will be so pleased to hear this. We do hope your mirror is looking lovely in it's new home. We look forward to seeing you again in The Oast very soon, Regards Amanda
Staff are always lovely and very helpful
February 14, 2024
Reply from Neptune - Canterbury
Good afternoon, thank you so much for taking your time to send a review. We are so happy to hear you have enjoyed your time at The Oast. Hope your new vase is looking lovely in its new home. Look forward to seeing you soon,, Regards, Amanda
Wonderful Experience with Neptune Canterbury Interior Designer
Initially we popped into Neptune Canterbury just for a look. We were so impressed with the beautiful suites, we decided to use their interior designer, Sarah to come along and design our lounge for us. Well what can I say. Sarah and Sam have been so fantastic helping us to complete our look from the very first initial meeting with them to the final delivery and styling.
Thankyou once again to all the staff at Canterbury but in particular to Sarah and Sam. It has been a wonderful experience.
February 9, 2024
Unprompted review
Reply from Neptune - Canterbury
Hi Deborah, thank you so much for taking the time to write such a lovely review. We are so pleased to hear you have received such a wonderful experience, Sarah certainly is a very talented Designer, I saw the photos of your lovely lounge, it looks stunning.
We look forward to seeing you back in The Oast very soon, Regards, Amanda
They make the delivery easy …
Neptune arrived on the Day and Time they said they would .
The delivery went very smoothly and the 2 delivery guys were polite and very professional and helpful.
Have always found this with deliveries from Neptune
December 15, 2023
Reply from Neptune - Canterbury
Dear Jennifer, thank you so much for your review. We are so happy to hear that you had such a positive experience with your delivery and our drivers. I hope you are loving your new purchase. Warmest regards, Amy F
They were very helpfull
December 11, 2023
Reply from Neptune - Canterbury
Good morning Mr Horsman, thank you so much for your review, I do hope your rug looks lovely where you have positioned it. Hope to see you in The Oast very soon, Regards, Amanda
Always great service in Canterbury and…
Always great service in Canterbury and such a lovely store to browse for interior inspiration.
November 23, 2023
Reply from Neptune - Canterbury
Hi Trisha, thank you so much for taking the time to write your lovely review. We are so glad to hear you find our store inspirational, we certainly blessed to have a beautiful building. Hope to see you soon back at The Oast, Regards, Amanda
Quality
Very helpful and patient in the showroom. Easy order and transaction over the phone. spot on time delivery and removal of packaging.Love my chair/stool.
October 6, 2023
Reply from Neptune - Canterbury
Hi Keith, thank you so much for your lovely review. We are so pleased we could help you with your bar stool to finish off the room. I will pass your message to the delivery team too, Kind regards, Amanda
Nicest Kitchen.
From start to finish it was a fantastic experience buying a gorgeous kitchen from Neptune, I would like to say a MASSIVE thank you to Amelia, James & Ollie from the Canterbury branch. We will definitely be having a Neptune kitchen in the new house too next year. Thank you so much!! Wendy & Brett.
August 30, 2023
Unprompted review
Reply from Neptune - Canterbury
Hi Wendy, thank you so much for your lovely review. We are so pleased to hear about your experience. Amelia, James and Ollie will be so pleased, I will certainly pass this on to them. Hope you are enjoying your lovely new kitchen. Kind regards, Amanda
Reply from Neptune - Canterbury
Hi Mrs Pughsley, thank you so much for your lovely review. I am glad you enjoyed the whole experience from Store to Delivery. I do hope you have managed to enjoy your new garden chairs. Hope to see you in The Oast again very soon, Thanks Amanda
Everyone from the wonderful staff at…
Everyone from the wonderful staff at the Canterbury store, to the two lovely men who delivered my tiles, went beyond the quality of service in most stores today. It was obvious I was dealing with a superior business.
July 27, 2023
Reply from Neptune - Canterbury
Hi Valerie, Thank you so much for your kind review, I will certainly pass this onto our store team, and the drivers too. I do hope the tiles look great in their new home. Look forward to seeing you back in The Oast very soon, Regard's, Amanda
Staff and service was excellent
Staff and service was excellent, very polite, helpful and friendly.
Ordered a mirror on Thursday and was delivered to our home on Monday.
This was our first experience with Neptune at Canterbury certainly won’t be our last.
August 3, 2023
Reply from Neptune - Canterbury
Thank you so much for your review. We are so pleased the mirror arrived quickly, and you enjoyed your first experience with us here in Canterbury. We look forward to seeing you back in The Oast very soon, Kind regards Amanda
Neptune
Neptune - pretty things and a lot of good quality things too! I would not look any further for a high quality furniture at more or less reasonable price, which is also very well designed. But boy, oh boy, a few of your staff I had the pleasure of meeting have a snobbish attitude.
Do your business a favor and train your staff to be nice. This won't cost much but will make such a difference!! After all, you don't want to be constantly putting your items on sale.
Best of luck!
August 6, 2023
Unprompted review
Reply from Neptune - Canterbury
Good afternoon Anna,
thank you for taking the time to provide a review of your visit to the showroom.
We are so pleased you like the quality of the products here at Neptune, and thank you for being so complimentary about our designs.
I'm so sorry to hear you had a frustrating experience with a few members of our team, thank you for bringing this to our attention.
We apologise for falling short in this area.
This will be investigated further, and we will take steps to improve the quality of our service.
We strive to do better.
Thank you, we hope to see you in the showroom again soon.
Kind regards
Gemma
Assistant Store Leader
Neptune Canterbury
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