Neptune - Knutsford Reviews 

278
TrustScore 5 out of 5

4.8

Chelford Rd, WA16 8TA Knutsford, Cheshire, GB


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Rated 5 out of 5 stars

We have purchased various beautiful items from Neptune in Knutsford including the Matilda chairs & the large Overton Wall Art 11 for our new contemporary apartment They are just perfect and we are... See more

Company replied

Rated 5 out of 5 stars

Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... See more

Company replied

Rated 5 out of 5 stars

Yes I am really pleased with purchase from Neptune knutsford staff really lovely and very helpful especially lady who served me sorry I can’t remember her name but she made me a lovely coffee

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Rated 5 out of 5 stars

Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Knutsford

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Chelford Rd, WA16 8TA, Knutsford, Cheshire, United Kingdom

  • 01565 354002

4.8

Excellent

TrustScore 5 out of 5

278 reviews

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4.8

All reviews

(278)

2,201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would just like to take this…

I would just like to take this opportunity to say what excellent service and advice I received when using the in house designer Vicky Hill, who along with her very professional team of people did an amazing job transforming my home. She is extremely talented and has amazing vision and would highly recommend her to anyone thinking of using Neptune for their home.

July 31, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Julie, thanks so much for leaving such a lovely review, Vicky will be absolutely delighted to hear how pleased you are. We'll look forward to seeing you soon. Best wishes Jo

Rated 5 out of 5 stars

Lovely Neptune store in knutsford probably my favourite!

Professional staff helpful and understanding.The best team in a Neptune store and I have visited 5 !

July 29, 2023
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Reply from Neptune - Knutsford

Hi Lorraine, thanks so much for leaving such a lovely review. I know the team try really hard to ensure everyone has a great experience in store, so your review will mean a lot to them. We hope to see you instore soon. Best wishes Jo

Rated 5 out of 5 stars

Excellent experiance

Hi there. I often shop at Neptune Knutsford and find the staff there so lovely and helpful. In particularly the last time I went there was a lady there that went above and beyond to help me. I only wish I had taken her name the lady was so lovely. It’s such a real pleasure to visit the stores.

July 21, 2023
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Reply from Neptune - Knutsford

Hi Gaynor, thank you so much for your lovely review. I think it was our fabulous Home Specialist Lynsey, who is amazing. We hope to see you again soon. Rebecca

Rated 5 out of 5 stars

Neptune Furniture is timeless and great…

Neptune Furniture is timeless and great quality. The Knutsford staff are very helpful and customer service is excellent.

July 20, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi, thanks for the lovely review. It's great to have such positive feedback regarding our team at Knutsford. Rebecca

Rated 5 out of 5 stars

First Class

Vicky has worked on our house for over a year and every step of the way she has been brilliant. I would highly recommend her as an interior designer. Vicky’s professionalism and attention to detail has been superb and we look forward to the next stage and future projects at our holiday house.

July 19, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Nicola, thanks for the lovely review. Vicky is amazing and we are lucky to have her talent and knowledge. Rebecca

Rated 5 out of 5 stars

Thanks Vicky!

Vicky has helped us with a complete house renovation over the past 6 months. She is so enthusiastic and full of energy! We needed someone to take over and tell us what to do, and with her positivity and decisiveness, she was perfect for this role. Lovely Neptune products too. We love our new house!

July 19, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Sarah, thanks for taking the time to leave this lovely review for Vicky. We are so pleased you are happy and enjoying your Neptune Products. Rebecca

Rated 4 out of 5 stars

Excellent service

July 2, 2023
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Reply from Neptune - Knutsford

Hi Linda, Thank you for your lovely review. We hope to see you in the Knutsford store again soon. Rebecca

Rated 5 out of 5 stars

Beautiful Showroom

Very friendly staff, lovely showroom full of quality furniture and furnishings. Always feels very homely and a calming place and a great inspiration.

June 16, 2023
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Reply from Neptune - Knutsford

Hi Jane, thanks so much for leaving such a lovely review. Its been a pleasure helping you, we cant wait to see the end result when everything has arrived and the kitchen is installed. Best wishes Jo

Rated 5 out of 5 stars
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Reply from Neptune - Knutsford

Hi Judeth, So sorry for my delayed response. I'm so pleased you are delighted with everything, hopefully we will see you in store soon. Best wishes Jo

Rated 5 out of 5 stars

I loved the shop and the all the staff…

I loved the shop and the all the staff where very friendly, helpful and a pleasure to talk to, Im purchase had to be delivered to me and everything was very straight forward and I’m happy with my purchase
Thanks Neptune

June 19, 2023
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Reply from Neptune - Knutsford

Hi Chris, I'm so pleased you're happy with your purchase and thankyou so much for leaving such a lovely review. Best wishes Jo

Rated 5 out of 5 stars

Neptune Colour Consultation with Chrissy

The Neptune colour consultation with Chrissy was excellent. She helped me to choose all the wall colours for our new home. Having not known where to start, she made the experience enjoyable and all the stress was taken out of the task. I am really delighted with the final choices and Chrissy was a joy to work with. Liz Covey

May 12, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Liz, thanks so much for the lovely review. Chrissy is really chuffed and loved putting the design together for you. Best wishes Jo

Rated 4 out of 5 stars

Sales & design service excellent with…

Sales & design service excellent with attention to detail, although there were a couple of iccups they were dealt with and corrrected very swiftly by the fitters and management.

The fitters and signature painting specialist were excellent , always very prompt and their work second to none.
Although we couldn’t always get hold of the project management promptly they eventually got back to us and dealt with any matters promptly.

All in all would recommend Neptune

May 7, 2023
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Reply from Neptune - Knutsford

Hi James, thanks so much for your honest review. I'm glad to hear that when there was a blip it was resolved very quickly for you. Your kitchen looks beautiful, enjoy using it and hopefully we'll see you in store soon. Best wishes Jo

Rated 5 out of 5 stars

Great support from the knutsford store .

Hi I have recently had a lot of visits to the knutsford Neptune shop where I have had a lot of support with the planning and advice when buying the paint for our kitchen. Stevie has given me a lot of support and advice which has been invaluable. Due to this we returned for more paint and have now decorated our hallway and about to start on our lounge.
Coming to Neptune in knutsford is such a lovely experience and we thank Stevie for all her support whether in store or on the phone .

March 14, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Helen, thanks so much for leaving such a lovely review. I've passed on your kind comments to Stevie, she said she cant wait to see the pictures of your lounge! Hopefully see you soon in store. Best wishes Jo

Rated 4 out of 5 stars

Great product

Great product. Pity it was broken on arrival and had to be taken away again. 5 weeks til a new one arrives. You’d think they’d check it before they set off.

April 14, 2023
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Reply from Neptune - Knutsford

Hi Helen, thank you so much for taking the time to leave us a review and I'm so sorry your bed arrived damaged. I have looked into this and can see your replacement is due at the beginning of May, we still stay in touch between now and then to keep you up to date. I do apologise that this has happened and thank you for your patience and understanding. I hope we will see you in store soon. Best wishes, Stevie

Rated 5 out of 5 stars

Absolutely amazing service from Stevie

Absolutely amazing service from Stevie. Stunning furniture and furnishings . Highly recommended 😁

April 3, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Leanne, wow thank you so much that's great to hear. I'm so happy you came in and found what you were looking for, I have to agree the furniture and furnishings are truly stunning and I can't wait to see what you've picked in your home. I'll stay in touch! Best wishes, Stevie

Rated 5 out of 5 stars

Only recently heard of Neptune in…

Only recently heard of Neptune in Knutsford. Such a lovely place with beautiful products. Found everything we were looking for and more. Stevie and all the ladies were so helpful and friendly. Would definitely recommend and will definitely go back.

April 1, 2023
Unprompted review
Neptune - Knutsford logo

Reply from Neptune - Knutsford

Hi Lynda, what a lovely review. I've shared your kind comments with the team, they were really pleased. I'm glad we managed to help you with your home decisions and look forward to seeing you again. Best wishes Jo

Rated 5 out of 5 stars

Excellent service from exceptional staff

We absolutely love all Neptune products and have bought most of our furniture from you. Knutsford Neptune is always our go to Neptune store. The service is always second to none and there is always a friendly welcome from all the staff. Special mention to Stevie who ordered some lights for us a few months ago. We knew they would be a while before they were in stock but Stevie kept us up to date at each stage and even emailed us to make sure they had arrived at ours when they should have. Thankyou for always making the experience special.

January 24, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Lizzy, what a lovely review, thank you so much. I've passed on your kind comments to Stevie and the team and we'll look forward to seeing you again in store. Best wishes Jo

Rated 5 out of 5 stars

Great experience all round.

The staff in store are amazing nothing is too much trouble. Very helpful in helping us choose garden furniture. The products are really good quality. The delivery was quick and seamless too. 100% recommend.

March 9, 2023
Neptune - Knutsford logo

Reply from Neptune - Knutsford

Hi Jane, wow thank you for such wonderful feedback I'll be sure to pass it on to the team. It's great to hear you are happy with the quality and the delivery was seamless, I hope you enjoy your new garden furniture for many years to come! Thank you so very much and we look forward to seeing you in store again soon. Best wishes, Stevie

Rated 5 out of 5 stars

Had the best experience

Had the best experience/experiences in this store. Vicky Hill is fantastic at everything she does. She has the best ideas!! What a lovely person to get to know too! Can’t wait for more visits and more discussions about interior designs.

March 1, 2023
Unprompted review
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Reply from Neptune - Knutsford

Hi Keeley, thanks so much for your lovely review. I've passed on your comments to Vicky, she was really chuffed. We look forward to seeing you in store to talk all things design!!! P.S we all think Vicky is fab too!!! Best wishes Jo

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