We have purchased various beautiful items from Neptune in Knutsford including the Matilda chairs & the large Overton Wall Art 11 for our new contemporary apartment They are just perfect and we are... See more
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Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... See more
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Yes I am really pleased with purchase from Neptune knutsford staff really lovely and very helpful especially lady who served me sorry I can’t remember her name but she made me a lovely coffee
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Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Knutsford
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chelford Rd, WA16 8TA, Knutsford, Cheshire, United Kingdom
- 01565 354002
4.8
Excellent
278 reviews
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Helpful, friendly staff
Really helpful staff when ordering table & chairs. A much better experience ordering through the store than Neptune Head Office.
October 10, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Caroline, thank you so much for taking the time to leave us a lovely review and it's so nice to hear you had a great experience. I hope you enjoy you table and chairs for years to come. Best wishes, Stevie
Fantastic design service
We have recently used Vicky from the Neptune interior design service at the Knutsford store. She was brilliant, designing the layout of the room and choosing fabrics, colours, furniture etc that we are absolutely delighted with. She was incredibly patient and has a fantastic talent for design - thank you so much Vicky!
October 13, 2022
Unprompted review
Reply from Neptune - Knutsford
Hey Liz, thank you for your lovely feedback and the 5* review. Vicky has really enjoyed working on your project and it's great to hear how pleased you are, I'll pass on your kind words. Thank you again and we look forward to seeing you in the showroom. Best wishes, Stevie
Very good and efficient service
October 6, 2022
Reply from Neptune - Knutsford
Hi Saeed, so glad you are pleased with the service and thanks for leaving us a review. Best wishes Jo
Super helpful & responsive staff
Super helpful & responsive staff, delightful environment, and v. chuffed with our new wall lights.
Always a pleasure to see how the store's décor changes from season to season.
Joanna, the manager, went above and beyond when we asked a specific question about landscaping materials surrounding the Knutsford location; and Julie was kind when my husband felt a little unwell during a recent visit.
We'll be back.
September 18, 2022
Reply from Neptune - Knutsford
Hi Joanna, thank you so much for the 5* review, It's really kind of you. I remember we spent some time deciding on colours, so I'm glad you are happy with your choice. I hope you have managed to source the material you needed for outside and hopefully we will see you again soon. Hope your husband is feeling better too. Best wishes Jo
Great service
Great service. Well looked after at the shop in Knutsford. Delivery was timely and efficient by two great guys
September 29, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Rhys, I'm glad you were pleased with the service in store, the team try so hard to make everyone feel welcome. I've also passed your comments on to the drivers. We'll look forward to seeing you in store again. Best wishes Jo
Exceptional service
Exceptional service. We need to obtain fabric quickly. The order process was easy and the goods we delivered to our house even earlier than was promised.
September 20, 2022
Reply from Neptune - Knutsford
Hi Douglas, glad you're pleased with your fabric and thanks for leaving such a nice review. Jo
Exceptional service and guidance
This was our first visit to Neptune - Knutsford and it was an exceptional experience of their products, customer service and advice given.
It followed placing an online order with Neptune in August and we were keen to see their products in real time and so we set out to visit their amazing store.
Presentation of the product is simply terrific at Knutsford. The Store provides a real sense of the design, quality, thought and detail of what they provide.
The staff (Julie and Stevie) were so knowledgeable, warm in their customer service, and helpful when it came to uncertainty in mixing and matching colours and materials.
We simply couldn't fault our experience and the service we received!
September 22, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Tom, thanks so much for your 5* review. I'm glad you enjoyed visiting the store, its nice to receive such lovely feedback as we do take pride in our store. Julie and Stevie really enjoyed helping you decide on colours and furniture choice. we'd love you to come back in store when its all arrived to show us some pics. Many thanks Jo
Reply from Neptune - Knutsford
Hi Sarah, thanks so very much for your kind words and the 5* review. We are delighted you are happy with the delivery service and look forward to seeing you in the showroom again soon. Best wishes, Stevie
Everything about Neptune is an…
Everything about Neptune is an enjoyable experience
September 16, 2022
Reply from Neptune - Knutsford
Hi Jane, that's really lovely of you to leave a 5* review. I'm glad you're enjoying shopping with Neptune!
Absolutely delighted
We have been absolutely delighted with the whole shopping experience at Knutsford.
We were helped by the lovely Stevie who spent a lot of time discussing all of our options etc.
We also met with Rebecca who again gave us a lot of her time and patience...
Honestly, all of your staff, that we have met, have been outstanding...
Sorry I've not remembered everyone's name.
Our dining set is now in situ and we love it ❤
M & B
July 31, 2022
Reply from Neptune - Knutsford
Hi, thank you so much for leaving such a lovely review, the team are so pleased. I'm glad you love your dining set and hopefully we will see you again soon, even if its just for a chat or a look at your new dining area. Thanks Jo
Excellent customer service
Very helpful, friendly and knowledgable regarding their products.
July 20, 2022
Reply from Neptune - Knutsford
Hi Shelley, thank you for taking the time to leave us a lovely review. It's great to hear you found our customer service excellent and our team knowledgeable, I'll be sure to pass the comments on. We look forward to welcoming back to store soon. Best wishes, Stevie
Vicky - Neptune Ollerton
We have recently used Vicky from the Knutsford Neptune store. She was absolutely fantastic - she chose fabrics, colours, furniture etc that are just wonderful and that we are absolutely delighted with. She is incredibly patient and has the most wonderful eye for detail and design - thanks so much Vicky!
July 12, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Sarah, we are really pleased you love your design, Vicky really enjoyed working with you to put your scheme together. Thank you so much for your lovely comments about Vicky, she is over the moon! Thanks Jo
Expert design service
We recently moved to our forever home and Vicky at the Knutsford Neptune was brilliant. She expertly picked the colours and furniture pieces that transformed our home. Thanks Vicky, we couldn't have done it without you!
July 8, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Kirsten, thank you for your kind words and lovely feedback, Vicky has thoroughly enjoyed helping transform your forever home with you, it's been a pleasure. We hope you enjoy the finished project for many years to come and we look forward to seeing you in the showroom soon. Thank you again for taking the time to leave these wonderful comments, we really appreciate it. Best wishes, Stevie
Excellent customer service
Superb customer service during my visit today. The staff were very friendly and really helpful. Special mention to Julie who created the most stunning floral display for my kitchen, she knew exactly what I was looking to create and she managed to create it right there and then. Absolutely delighted with the whole experience!
June 28, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Felicity, thank you for your lovely review about your experience, we are delighted you enjoyed it. I will pass on your kind words to Julie, she is a very valued member of our team and it's wonderful to hear your comments. Thank you again and we look forward to welcoming back to the store soon. Best wishes, Stevie
Knutsford store purchase
Top quality products and excellent service from helpful staff. Delivery on time and assembly team careful and courteous.
June 25, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Paul, thank you for taking the time to leave us a 5* review. I am delighted to hear you are are pleased with the products and the service, I'll be certain to pass on your lovely feedback to the teams. Thank you again and I hope we have the pleasure of welcoming your back soon. Best wishes, Stevie
Poor quality cushions
We were pleased with the Monague chairs but the matching chair cushions were of poor quality. They didn’t fit the chair (short on depth) and the linen material had several pulls. I returned them and had no problem receiving a refund . The ladies at your Knutsford store are charming.
June 20, 2022
Reply from Neptune - Knutsford
Hi Alison, I'm really sorry you're not happy with the cushions, especially as you are so pleased with the chairs. I've passed on your feedback to the product development team, so they can look into the issue. Thanks so much for your lovely comment about the team, I've shared it with everyone. We look forward to helping you in the store again. Thanks Jo
Customer service
I have been experiencing a problem with shaftsbury pendants and it’s been ongoing for a while now. I have had the most amazing service from Stevie in the Knutsord store with this issue. Stevie has kept me updated with what’s going on with my orders and checking I have received them each time. Stevie has such a lovely manner and has been so helpful in helping me make choices in furnishings in my newly renovated home . I don’t normally write reviews but I feel this needs to be recognised as she has fabulous customer care .
June 9, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi, Thank you for taking the time to leave such a lovely review, it means a lot to us as a team. I'm glad Stevie has been there every step of the way to help, we love her here too! We'll look forward to seeing you again soon. Thanks Jo
Visited the Knutsford store today
Visited the Knutsford store today. I’ve been before and always say I’ll never go back, but gave them another chance today. I’m sorry I did. The usual practice of ignoring customers while tapping away on laptops is still their standard. I’m looking to furnish an entire house and their furniture etc.. is lovely, but the customer service is so bad it puts me off ordering! Especially hearing a lady at the till complaining about the attitude of the delivery men she had just encountered. Bad service throughout I fear.. such a shame as their stock is so nice
May 31, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Debbie, thank you for taking the time to leave us a review and I'm so sorry you haven't enjoyed your experience with us. That is not the level of service I expect in our store and I'm sincerely sorry for this. I'd really love to talk further over the phone if possible, my direct email address is stevie.ball@neptune.com if you could let me know a preferred contact number and best time for me to call. I'd be grateful for the opportunity to restore your confidence in our brand. Best wishes, Stevie
My first neptune experience in…
My first neptune experience in Knutsford and i was blown away with how attentive, supportive and helpful Stevie was with helping me organising garden furniture…and at every stage leading up to delivery i was kept in the loop with delivery day and time ..just brilliant and I can’t recommend them highly enough x
May 29, 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Jean, thanks so much for writing such a lovely review, I've shared your kind comments with Stevie. I'm glad your pleased with your garden furniture and we'll look forward to seeing you next time you visit. Thanks Jo
Order constantly delayed
Order constantly delayed. Eventually arrived 6 months after order.
May 25, 2022
Reply from Neptune - Knutsford
Hi, I'm really sorry to hear there has been several delays with your purchase, I hope you were happy with the accessory you bought. Best wishes Jo
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