We ordered two chairs then, 2 weeks later a dresser. The sales staff managed to combine the two orders into one delivery. The delivery team, Shane and Ryan, were excellent, called 30 mins before a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I took delivery of a large garden chair during the week. Alfi & Josh delivered and as is always the case, delivery was professional, polite and a pleasure. I have received many Neptune items and with... See more
Company replied
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... See more
Company replied
Dream kitchen, exceptional quality and design, unrivalled. Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Outlet
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, SN5 8YG, Swindon, England, United Kingdom
- 01793 427 439
4.7
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
We recently attended the warehouse sale and it was absolutely fantastic! The staff members were so kind and helpful: they even allowed my children to join me!
Many bargains to be had - I definitely have regret over not getting certain bits so will definitely be back again!
September 20, 2024
Unprompted review
Reply from Neptune - Outlet
Hi David. Thank you for your feedback about our Warehouse sale event. I’m delighted you thought the event was fantastic and hopefully the children made it over to collect a polar bear or reindeer on their travels around the floor. We look forward to welcoming you all back again soon. Warmest regards, Scott
Welcoming,helpful, bargains and beautiful bakes!
The greeting from the car park attendant set the scene for a lovely experience. Everything was so well organised and the staff so welcoming and helpful. The cakes and coffee were a great addition this year. It was so good I came back again later in the week!
September 18, 2024
Unprompted review
Reply from Neptune - Outlet
Hi there! Thank you for 5* feedback regarding our Warehouse sale event and especially our team. The team loved meeting lots of customers. As for the cakes and coffee…. say no more about another reason for visiting twice! We look forward to seeing you again soon. With warmest regards, Scott
Warehouse Sale Swindon Outlet
I recently made my first trip to a Neptune Warehouse sale... it won't be my last!
Well organised, courteous and helpful staff. Lots of bargains!
It was also lovely to get able to grab a coffee and cake before the long drive home again.
September 20, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Lynne! Thank you so for your 5* feedback regarding our Warehouse sale. I’m glad you enjoyed the event, but also was able to take advantage of the coffee and cake before you drive home! Hopefully it wasn’t too long a drive. We look forward to seeing you again in-store or online soon. Warmest regards, Scott
Great experience at the Neptune Warehouse sale
Great experience at the Neptune Warehouse sale. Lots of lovely things at great prices, staff super helpful and the whole event was very well organised. Can’t wait for the next one!
September 17, 2024
Unprompted review
Reply from Neptune - Outlet
Hi there! Thank you for your 5* feedback regarding our Warehouse sale event. We really enjoyed the event too and look forward to welcoming you back again soon, instore or online. With warmest regards, Scott
Was impressed with the quality and…
Was impressed with the quality and reductions vs other outlets.
September 21, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Carlie! Thank you for your great feedback. We look forward to seeing you again soon. Warmest regards, Scott
Recently attended Warehouse sale....a…
Recently attended Warehouse sale....a great opportu nity to grab a few bargains.
The event was very well organised, not too busy, no long queues. As we would expect from a Neptune experience, staff were very friendly and helpful.
Great to be able to buy a coffee and pastry after a long journey.
Well done Neptune for ensuring this experience maintained your high standards! Looking forward to the next one.
September 19, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Alison, thank you for your 5* feedback and lovely comments about the event and team involved. As a team, we really enjoyed it too! We look forward to seeing you again soon. Warmest regards, Scott
Excellent sale, disappointing outcome
The warehouse sale was excellent and the staff were very helpful. However, the pick up experience could have been better for small items of furniture. I purchased a single wicker chair and when I arrived home it was apparent that one of the legs was broken so very disappointing. The chair was squeezed into my car which I imagine caused the issue
September 17, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Margaret. Thank you for your feedback regarding our Warehouse sale event. I'm delighted to read you felt the sale was excellent and the staff were helpful. I'm sorry to read about your chair! Please contact me directly at scott.young@neptune.com and let me have some more information to turn this back into a 5* visit. Warmest regards, Scott
Really well organised
Really well organised, had to wait only a few minutes to enter sale. Good selection of quality items. Short queues to pay. Can't wait for the next one!
September 18, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Jenny! Thank you for your 5* feedback regarding our Warehouse sale event. We look forward to seeing you again at a future event, but do make sure to come and say hello instore soon. Warmest regards, Scott
After the EPSOM fiasco
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman at the gates to the Neptune staff helping and advising customers, everyone seemed happy.
The only slight negative was I couldn’t go each day to bag more bargains as the stock rotated, so had FOMO.
Please continue to keep it in Swindon.
September 17, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Sarah! Thank you for your lovely feedback regarding the event and our team. I'm sorry you had FOMO regarding the different slots and ticket allocation. We tried to give everyone that wanted to attend an opportunity to come via the application process whilst also limiting the number of tickets per slot in the hope it was a lovely shopping experience for all customers attending :) We look forward to seeing you again soon and do visit our Outlet on site for more bargains and some tea and cake too. With warmest regards, Scott
Excellent experience
Excellent experience. I’ve been to lots of the warehouse sales but this was by far the best organised with super knowledgeable and helpful staff. Fabulous experience and new cherished pieces to add to the collection. Thanks Neptune!
September 19, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Kate! Thank you for your 5* feedback about our Warehouse sale event. I’m delighted you felt it was a fabulous experience and thank you for comments about our team. We look forward to seeing you again soon, where perhaps you can add a few extra items to the collection. With warmest regards, Scott
Neptune Outlet in Swindon…
I visited Neptune outlet in Swindon recently and would like to congratulate Neptune on the high standard to customer service. Their staff are welcoming and helpful, looking after customers as though they were guests! Debbie in particular has been outstanding…going above and beyond to make me a happy customer! Thank you.
September 17, 2024
Unprompted review
Reply from Neptune - Outlet
Hi Judy! Thank you for your lovely feedback, 5* too! I will ensure Debbie hears your feedback and we look forward to welcoming you back again soon. Warmest regards, Scott
Dining room table
I ordered a dining room table. The table came in fantastic condition. It was delivered and put together by Paul and George who were polite and professional. I’m very happy with the product and the service provided.
September 17, 2024
Unprompted review
Reply from Neptune - Outlet
Hi there! Thank you for your 5* feedback. We are glad to read that you are happy with your table and the service received. There are some truly fabulous finds available in our Outlet, both in store and online. See you again soon. Warmest regards, Scott
Great quality product
Great quality product and pleasant in-store shopping experience. Friendly and helpful staff
July 11, 2024
Reply from Neptune - Outlet
Thank you so much for your review, we look forward to welcoming you again very soon!
Extremely friendly and helpful staff
Extremely friendly and helpful staff. Nothing is too much trouble and if they are unable to answer a question they get back to me. I truly love the products from Neptune and look forward to their new seasons ideas ( especially the garden!)
Love it!
April 23, 2024
Reply from Neptune - Outlet
Hi Sue, Thank you so much for your kind feedback, we look forward to welcoming you again soon!
Spoke to a lovely lady called Emily…
Spoke to a lovely lady called Emily yesterday on the phone, she was very helpful and answered all my questions!
Will definitely be purchasing soon, thank you Emily!!
March 26, 2024
Unprompted review
Reply from Neptune - Outlet
Dear Sydnie, thank you so much for taking the time to send in your kind review - I have been sure to pass on your feedback to Emily and her manager. It is great to hear you had such a positive experience! Warmest wishes, Amy F
Neptune Swindon. Nice store, excellent staff
We have been to the Neptune/Outlet store in Swindon at least 6 times and every time the staff are really courteous and polite.
We always have a coffee in the cafe because the products are so good.
We have two small dogs and when we were leaving I asked the (Scottish) gentleman working in the kitchen if I could empty the dogs water bowl in the sink.
He took the bowl, emptied it, washed it and dried it with a paper towel. So kind of him.
You get good staff with good training. I have no doubt Neptune's training is excellent.
We live in Oxfordshire, but we are hoping to move to Harrogate in Yorkshire.
I was delighted to see that Neptune have a store near York which isn't far.
Result 👍
January 2, 2024
Unprompted review
Reply from Neptune - Outlet
Good Morning, Thank you for taking the time to leave us some lovely feedback. We are so glad that you enjoy visiting us in the outlet and also our café. We do have a Neptune Store in York. I am sure our store leader Michael and the team will look forward to welcoming you.
After ordering my 2 chairs I was…
After ordering my 2 chairs I was contacted by Neptune to give me a date of delivery. On the day I was contacted by the delivery team as to a time of delivery, when they arrived they were very professional and took all of the packaging off in the van and were very careful installing my chairs. Brilliant service throughout.
November 27, 2023
Reply from Neptune - Outlet
Hello Janet,
Thank you for taking the time to leave a review for your recent purchase. We are so pleased that you've had such a positive experience throughout. We will ensure this feedback is passed onto our drivers. We hope that you have a very Merry christmas and we hope to see you instore or shopping online again soon.
Many Thanks
Jodie
Outlet and Showroom Leader
Reply from Neptune - Outlet
Hello Fiona, Thanks for the lovely review, its great to hear such wonderful feedback. We really appreciate you taking the time to give us this feedback. I'll ensure that this feedback is passed onto our team in the Outlet. We look forward to seeing you in store again soon.
We hope you have a very Merry Christmas.
Thank you
Jodie
Outlet & Showroom Leader
Five Star
Neptune is fantastic. The only issue is they use a sub-par delivery service.
December 5, 2023
Reply from Neptune - Outlet
Hi, thank you for taking the time to leave your feedback - we are so happy to hear you are enjoying Neptune.
I'm sorry to hear you have faced issues with our delivery service, we would really appreciate more information on the issues you have faced so we can discuss this with the relevant teams and improve our service.
Drop me an email at Amy.Finch@Neptune.com if you have a moment and I will be able to take a close look into this.
Warmest regards, Amy F
Highly recommend - Swindon outlet store
Highly recommend. Staff incredibly helpful & a pleasure to deal with. Lovely shopping experience all round. Everything is such high quality, wish I could buy it all. Look forward to my next purchases. Thank you!
Jules
November 30, 2023
Unprompted review
Reply from Neptune - Outlet
Thank you so much for taking the time to write a review, Jules. I am so pleased you enjoyed your visit and we look forward to welcoming you back soon. Best wishes, Laura.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.