Visited Neptune at red brick mill today. Very helpful staff and good advice, great atmosphere and loved the coffee. Thank you!!
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The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Nept... See more
Alfie & Josh delivered our dining table & chairs today. 1st class service. Messaged received prior to arrival time. Very friendly & polite. Took great care in the room unpacking & assembly.... See more
Company replied
Fantastic from start to finish. The help we received from the Neptune shop in Redbrick was exceptional as was the delivery and product. Many thanks
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Redbrick Mill
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Bradford Road 218, WF17 6JF, Batley, England, United Kingdom
- 01924 942665
4.7
Excellent
31 reviews
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Very friendly
Very friendly, helpful staff. Gorgeous products and a lovely store.
June 28, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We appreciate you taking the time to share your wonderful experience with our team and products. We are so glad you enjoyed our store.
What a lovely relaxed environment for…
What a lovely relaxed environment for browsing ! All staff are helpful and always happy to answer any questions about products. Shout out to Georgiana and Dan! Look forward to the exciting changes coming to Redbrick soon..
June 27, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're happy you find our environment relaxing for browsing. It's great to hear our team is helpful and answers your questions. We appreciate your acknowledgment and look forward to sharing our exciting changes with you soon!
1st rate attention.
Even though we ended up not taking the table we were interested in, we had unstinting help, advice and patience from all 5 of the staff we engaged with over 2/3 days. They happily emailed photos and further advice without exerting any pressure to buy.
Classy customer service.
June 22, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We appreciate you taking the time to share your experience. We're happy to hear that our team provided helpful assistance and advice without any pressure. Thank you for your positive feedback.
The staff were so friendly and helpful
The staff were so friendly and helpful, particularly Dan.
May 19, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're so happy to hear that our staff were helpful and friendly! We appreciate your positive feedback and thank you for your time.
Fab-u-lous
Love, love, love this store. All the staff we have encountered have been brilliant and so helpful. We have just purchased two beautiful sofas and are absolutely delighted with them. Can’t wait to visit again and see what other treasures they have in the shop. Pay them a visit you won’t be disappointed 😍
May 9, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're so happy to hear that you love our store! It's wonderful to know that our staff have been helpful and that you're delighted with your new sofas. We appreciate your visit and look forward to seeing you again!
Excellent customer service
Beautiful homeware and furniture coupled with exceptional customer service, Daniel was both helpful and knowledgeable and provided service with a smile,
April 27, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
Hi Jayne! Thank you for your 5* feedback. I’m delighted to read your feedback regarding Dan in our Customer Experience Team and will pass this on. We look forward to seeing you again soon either in store or online. With warmest regards, Scott
We bought some kitchenware from…
We bought some kitchenware from Neptunes and I must say the range of beautiful furniture and accessories they have on offer are simply amazing and of such high quality. We will definitely be returning to purchase more in the future. The young lad Danyaal really helped us and was very informative and knowledgeable about the products and even offered advice about other pieces. Thoroughly impressed and a fantastic experience not your normal shop at all!!
April 24, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're happy you found our range of furniture and accessories amazing and of such high quality. We appreciate your positive comments and are pleased to hear that our team member was helpful. We look forward to your future purchases!
Brilliant experience
Really great experience buying our sofa from Neptune Redbrick and Danyaal. Very informative and helpful, with great knowledge.
Will be coming back to buy our other sofa sets
April 21, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're happy to hear that you had a great experience purchasing your sofa. We appreciate your kind words and are pleased that you found our team's knowledge helpful. We look forward to your return.
Beautiful store with amazing staff
I recently purchased furniture from this store and would like to thank the wonderful staff for their assistance. They are always welcoming, friendly, and incredibly helpful. It’s a beautiful store, and I truly appreciate the great service. Thank you!
April 6, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We appreciate you taking the time to share your kind words. We're happy to hear that you enjoyed your experience with our welcoming team and beautiful store. Thank you!
Absolutely in love with my new table…
Absolutely in love with my new table with recently moving to my own property, I have been on the hunt for the perfect table and fell in love with this one. The men delivering (Mike and Sean) made the experience even more special as they were both so lovely, excellent customer service and very knowledgeable. I will be coming back for some bar stools. So worth the long wait!
Thank you, Sharon Whittaker
March 18, 2025
Unprompted review
Reply from Neptune - Redbrick Mill
We're happy to hear that you are in love with your new table! It's great to know that the delivery experience with our team was so positive. We appreciate your feedback and look forward to your return for bar stools.
First visit …
Lovely branch although we were looking for bedroom furniture and ideas and there wasn’t much at the moment . Staff were helpful as always .
March 6, 2025
Reply from Neptune - Redbrick Mill
We're glad you found our staff helpful! We appreciate your feedback regarding the bedroom furniture selection and will consider this to improve our offerings.
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