We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... See more
Company replied
We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... See more
Company replied
Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Tonbridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, United Kingdom
- 01732 351866
4.7
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Neptune - Tonbridge
Hello Shreya, thank you leaving us your review, we really appreciate customer feedback. We hope to see you in store at Tonbridge again soon. Kind regards, the team at Tonbridge.
Tonbridge were brilliant
From the initial meeting at Tonbridge with Tom our designer all the way through was a great experience. We were kept completely updated and even when we had to push back the installation by a week they accommodated. We love our new Neptune Kitchen
Annie
August 4, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi Annie
What a lovely review, thank you! Tom has really enjoyed working with you on your design and installation and we hope you really enjoy your new kitchen! Kind regards, Neptune Tonbridge.
Dealing with James was terrific as he…
Dealing with James was terrific as he made sure everything was faultless. Superb quality unit and seamless service.
September 4, 2025
Reply from Neptune - Tonbridge
Hi Jon, thank you so much for taking time to review us, it's much appreciated and we'll be sure to pass on your feedback to James! Kind regards, Neptune Tonbridge.
I worked with Rosie who brought to life…
I worked with Rosie who brought to life my house and transformed it into a beautiful home. Amazing service and amazing eye for detail , thank you
September 5, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi there Simon. We're so pleased to hear that you love your reimagined home, Rosie has enjoyed working with you and bringing your dream home to life. We hope you continue to enjoy your beautiful new rooms and do come and see us when you're next in the area. Warm regards, Neptune Tonbridge.
Excellent
Very patient staff while I took over an hour to make a decision, and then prompt and friendly delivery. Perfect service, thank you
September 4, 2025
Unprompted review
Reply from Neptune - Tonbridge
Thank yo for your kind review Cecilia, we hope to be able to help you again soon. Kind regards, Neptune Tonbridge.
Excellent store experience
All the staff in this store are extremely helpful - ready to offer assistance or just to let you browse . It is a pleasure to visit - sometimes to purchase something and other times for inspiration for example looking at painted wall colours in different room sets . Highly recommended
August 31, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi there Jo. Thank you so much for your review, we're so pleased you enjoy visiting us at Tonbridge and we look forward to seeing you again soon! Warm regards, the team at Neptune Tonbridge.
The design advice provided by Rosie has…
The design advice provided by Rosie has been spot on. Fab service and support by her.
August 12, 2025
Reply from Neptune - Tonbridge
Thank you for sharing your review with us Philip. Rosie has really enjoyed working with you on your interior project and we hope you continue to love your design for years to come. Warm regards, Neptune Tonbridge.
Really helpful staff a nice old…
Really helpful staff a nice old fashioned company with modern lovely furniture
July 18, 2025
Reply from Neptune - Tonbridge
Hi there Daniel, many thanks for leaving us your kind review and we hope to see you at Tonbridge again soon. Warm regards, Neptune Tonbridge.
Reply from Neptune - Tonbridge
Thank you for your review Sophie and we hope to see you again in store soon. Kind regards, Neptune Tonbridge.
Beautiful table
Ordered a table & chairs!! Whilst it was a few weeks wait it was definitely worth the wait!! The table z& chairs arr absolutely stunning just what I wanted!! And a huge thanks to the delivery men who were polite, helpful, unpacked, explained about the furniture and took all the rubbish away!! Highly recommend
July 8, 2025
Reply from Neptune - Tonbridge
Hello Cathy, Many thanks for letting us know about your experience with Neptune. We're so pleased that the table and chairs are perfect for your home!! We'll be sure to pass your feedback on about the delivery team, thank you. Warm regards, Dawn, Neptune Tonbridge.
Great service
Great service, made the table up - installed it in the required space and took all packaging away.
June 23, 2025
Reply from Neptune - Tonbridge
Thank you Ian for your 5* review and hope to see you again at Tonbridge soon!
Room design
Professional, friendly, went out of their way to deliver a brilliant service. Would highly recommend.
June 17, 2025
Reply from Neptune - Tonbridge
Thank you so much for your 5* review Jan, the team are really enjoying working with you on your project and cannot wait for everything to be finally completed. Kind regards, the team at Neptune Tonbridge.
Absolutely Fabulous
Where do I start? From our first visit and appointment with Rosie everything just flowed perfectly. Rosie re-designed our lounge/diner which was beyond boring and uninspiring. The changes to how the furniture was re-positioned was amazing. We bought everything through Neptune and cannot express enough how delighted we are with the colour scheme and the furniture. Rosie was always prompt in answering any queries we may have had. One thing I enjoyed the most, was watching her accessorise the room once the furniture and curtains were in place, just amazing vision and talent. Anyone not sure, please ask to see our photos.
Also I cannot fault the friendliness and helpfulness of the staff at Neptune, Tonbridge.
Thank you again so much Rosie.
June 11, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi there. What a lovely review, thank you for letting us know about your interior design experience with Rosie at Neptune Tonbridge. We are so pleased to hear that your lounge/diner has been elevated to a space you really enjoy. We hope you continue to enjoy it for many years to come! Kind regards, the team at Neptune Tonbridge.
Great shopping Visited Neptune wanted something for my…
Visited Neptune wanted something for my bathroom and bits for my kitchen , but had no idea what . The girls were so helpful purchased a few bits and they are perfect . Thank you xx
May 26, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hello there! Many thanks for visiting our Tonbridge showroom recently and leaving your review of your experience. Our team are so pleased to hear your purchases are just what you needed and please do come back to us if you should need any further help or advice with any interiors questions. Kind regards, Dawn, Store Leader, Neptune Tonbridge.
Outstanding Interior Design Experience with Rosie at Neptune!
I had the absolute pleasure of working with Rosie from Neptune, and I can’t recommend her highly enough. From our very first meeting, Rosie was warm, professional, and full of creative ideas. She really took the time to understand my style and what I wanted to achieve with the space—and the end results for each room are simply stunning.
Her attention to detail, thoughtful recommendations, and natural eye for design made the entire process enjoyable and stress-free. Every room feels beautifully curated yet completely livable. The quality of Neptune’s products paired with Rosie’s design expertise was a perfect match.
If you’re looking to transform your home with elegance and ease, ask for Rosie at Neptune—you won’t be disappointed!
June 4, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi there Helen, thank you for your review. Rosie really enjoyed working with you and we're all so pleased to hear that you love her input and design advice. We hope you enjoy your new interiors and please do pop in for a coffee when you're next passing. Kind regards, the team at Neptune Tonbridge.
I had a lovely experience at Neptune…
I had a lovely experience at Neptune today and received a lovely cup of coffee on arrival 😊
May 30, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hello there. We're happy to hear you enjoyed your visit your coffee, it was lovely to meet you! Thank you for your positive feedback! Kind regards, the team at Neptune Tonbridge.
Kitchen of our dreams!
Tom, James, Ollie (designer, project manager and fitter), along with the rest of the team at Neptune Tonbridge, made the whole process a delight from beginning to end.
A new kitchen and the build around it is a big commitment, and a big expense. They made every penny spent absolutely worthwhile. We have a beautiful, stylish and practical space that is the hub of our home.
We cannot recommend them highly enough. Thank you, Neptune.
May 27, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hello Nicky
We're happy to hear that the team made the kitchen renovation process a delight for you. It's wonderful to know your new space is everything you were looking for. Thank you for your recommendation! Kind regards, the team at Neptune Tonbridge.
Absolutely bloody hopeless
Absolutely bloody hopeless
They have become too big for their boots
May 12, 2025
Reply from Neptune - Tonbridge
Good morning, thank you for letting us know about your experience and we're sorry to hear that you are unhappy with the service or product you have received.
Unfortunately we have no record of your order with the Tonbridge store. We'd be most grateful if you could provide more detail enabling us to investigate what has happened.
Please contact the store when convenient, thank you.
Great Service - and Love my Chichester/Clemmie bed!
I love my new Chichester bed and Clemmie headboard. Great service from Neptune - really helpful staff at the Tonbridge Store and the delivery guys Craig and Lee did an excellent job - lovely chaps x
February 28, 2025
Unprompted review
Reply from Neptune - Tonbridge
Hi there Caroline. Many thanks for your lovely review, we're so pleased to hear that you love your new bedroom furniture. Hope to see you in store again soon! The team at Neptune Tonbridge.
Wonderful shop and always friendly…
Wonderful shop and always friendly helpful staff. I continue to buy from Neptune due to the good quality and lovely choice of furniture and smaller goods.
February 10, 2025
Reply from Neptune - Tonbridge
Hi there, thank you so much for your review, we're so pleased to hear about your experience at Tonbridge and we look forward to seeing you again in store soon! Kind regards, Team Tonbridge.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.