Neptune - Weybridge Reviews 

139
TrustScore 5 out of 5

4.8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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Rated 5 out of 5 stars

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... See more

Company replied

Rated 5 out of 5 stars

The best quality furniture! So happy with my chairs. Also the team in Webridge is excellent!! Sophie contacted me to offer support, although I made the purchase online and was very helpful for small... See more

Company replied

Rated 5 out of 5 stars

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... See more

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Rated 4 out of 5 stars

UPDATED Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Weybridge

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, United Kingdom

  • 01932 901 234

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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4.8

All reviews

(139)

2,158 reviews in the last 12 months

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Rated 5 out of 5 stars

Profesdional delivery by Sean and Moses

The delivery by Sean and Moses was first class. Polite, efficient and clearly a good driver to be able to back into my tight driveway:-)

October 31, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Dan, thank you for the review.
We'll be sure to pass on your message to the driver team.
Have a lovely weekend :)

Rated 5 out of 5 stars

Mood board workshop

Great fun with Fiona creating a mood board in very relaxed environment . Lots of useful tips and suggestions and plenty of materials to work with. Also enjoyed the company of the rest of the group.

October 18, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Carol, thank you for your review, I'm glad you enjoyed the workshop. I'll pass on your comments to Fiona and we hope to see you again soon. Best Regards, Chris

Rated 5 out of 5 stars

Beautiful kitchen, outstanding team at Neptune Weybridge

We had such a great experience with Neptune Weybridge and honestly could not recommend them more. From our very first meeting we knew we were in safe hands.

Paul, the store Director at Weybridge, designed our kitchen and was brilliant from start to finish. He really took the time to get to know how we live as a family, and the result is a kitchen that not only looks beautiful but also works perfectly for everyday life.

Natalie, one of the designers, was equally fantastic. She has a brilliant eye for detail and helped us refine all the little choices, from colours and finishes to the small touches that make the whole space feel special.

The craftsmanship of Neptune’s products is second to none, but it was the people at Weybridge who made the experience so enjoyable. A special mention too for the installation and painting team. They were meticulous, tidy, and genuinely lovely to have around.

Our new kitchen has quickly become the heart of our home and we are absolutely thrilled with it. If you are thinking about Neptune, definitely go to Weybridge and ask for Paul and Natalie. You will be in the best hands.

August 4, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Jacqueline,
We're so happy to hear that you had such a wonderful experience with our team. It's great to know that the kitchen design met your family's needs and that you appreciated the team's attention to detail. We certainly appreciate your kind words about the installation team and are so glad you love your new kitchen! Hope to see you again soon, Paul and Natalie :)

Rated 1 out of 5 stars

I bought an outdoor table from Neptune…

I bought an outdoor table from Neptune that has disintegrated to the point where it is dangerous and unusable in no time at all. Their custom service offered no help and failed to take ownership. This reflects on the quality that you can expect from Neptune. Luckily it wasn't a more significant purchase like a kitchen. I will never buy anything from them again.

May 29, 2025
Unprompted review
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Reply from Neptune - Weybridge

Dear TS, you have reviewed the Weybridge Store, but as Manager I have not been advised of any issues with a table - would you please phone the store on 01932 901234 so that we can discuss further please and see what can be done to help? Many thanks, and we look forward to speaking with you soon. Best Regards, Chris & Paul, Store Managers.

Rated 5 out of 5 stars

Great customer experience

I have always loved Neptune and having recently moved house to Weybridge I was very happy to find a store on the high street. I have been in the store a number of times already and staff have always been super helpful in offering opinions and options for items in my new home. Most recently though I went in looking for a dining table and got some great advice in store and ended up purchasing the Stratford elipitical table, something that we wouldn’t have thought of unless we had been in store. Thanks again for your help!

July 6, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Lucy, thank you for a lovely review! We do try to offer good old fashioned customer service and I'm glad we could help you out. I'll happily pass on your comments to the team, we look forward to seeing you again soon. Best regards, Chris

Rated 5 out of 5 stars

Kitchen Remodel

First class service throughout in the process of choosing and installing a new kitchen. Big purchases like these can be daunting, but Chris and his team gave us confidence from start to finish that we had made the right choices.

May 29, 2025
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Reply from Neptune - Weybridge

HI Geoff, thank you for your review and kind words. It was a pleasure to work with you on your kitchen and it looks fab too! We hope to see you again in store soon, thank you and best wishes, Chris

Rated 5 out of 5 stars

Great Delivery team

Josh, Alfi and the rest of the delivery team were great. Put everything just where we wanted and helped move some items to make room.

May 22, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Kevin, thank you so much for your review, it will give me great pleasure to pass on your comments. We hope to see you again soon, Chris.

Rated 5 out of 5 stars

The whole team at Neptune Weybridge are…

The whole team at Neptune Weybridge are truly amazing!
From the fabulous owners and design team, to the incredible guys who fitted the kitchen and did the signature paint Finnish!
They were all so professional, kind and understanding. They went above and beyond to create our dream kitchen. Nothing was too much trouble and when there were problems created by our builders, they found a way to make it all ok! Always on hand and always smiling!
It looks better than we could have imagined!
We are so grateful and would recommend them all, wholeheartedly!
We can’t thank you enough!
Thank you!

March 17, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Jane, thank you for your lovely review and for being a fabulous client! Please send us in some pictures of the finished kitchen, we hope to see you again soon. All the best, Chris and Paul.

Rated 5 out of 5 stars

Lounge redesign

Seeing Neptune’s lovely lounge furniture in the showroom is one thing, incorporating it into your smaller less well proportioned home space quite another! I found using Neptune Weybridge’s interior design service invaluable in redesigning to make best use of our awkward shaped lounge. Fiona, their designer, was so helpful in exploring and drawing up the options to ensure the room was well balanced and the colours, sizes and positioning of all elements worked. We now have a comfortable homely room that we love to use.

December 9, 2024
Unprompted review
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Reply from Neptune - Weybridge

Hi Diana, thank you for you review, kind words and sending in some photographs, the room looks lovely. Thanks again and we look forward to seeing you in store soon. Best Regards, Chris

Rated 5 out of 5 stars

10/10 every time! Having visited the Neptune in Weybridge…

Having visited the Neptune in Weybridge on so many occasion's, I can honestly say it has always been a pleasure. My home is enhanced with many lovely items purchased in store. The team are always on hand for advice yet allow the customer to just browse without awkwardness. They have the balance just right! Each visit leaves me uplifted and inspired by the ambiance created so beautifully. I love to visit Neptune when they invite artisans, neighbouring stores and a Local Chef to cook seasonal goodies. Great food on offer whilst I browse!! Heavenly!!

March 29, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Diyanne, Thank you so much for your review and kind words, which I'll pass onto the team, not forgetting George the chef! Best regards, Chris

Rated 5 out of 5 stars

Always a pleasure to deal with these…

Always a pleasure to deal with these guys! I like the fact the you receive more of a personal service.

Having a member of staff personally drive out and put your furniture together, is a nice touch!

Chris and his team are personable, friendly and very helpful in finding solutions.

May 8, 2025
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Reply from Neptune - Weybridge

Hi Millie, thank you for taking the time to leave us a lovely review, we hope to see you again soon, best regards, Chris

Rated 5 out of 5 stars

Outstanding Weybridge Neptune Team

From the initial consultation with Paul to installation of our dream kitchen & utility room our experience was outstanding.
Paul showed extreme patience and understanding of our requirements both in terms of practicality and aesthetics and was mindful of our budgetary requirements, especially as we undertook major building renovation for the project and Paul's coordination with other suppliers and trades was invaluable.
The Neptune products are of high quality and their fitting by Darren and Jake was undertaken with great care and craftsmanship.
Additionally Natalie the interior design consultant at Neptune Weybridge was incredibly helpful with her advice for colours and integrating our existing furniture and pieces.
I would not hesitate to recommend the Weybridge Neptune team.

May 6, 2025
Unprompted review
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Reply from Neptune - Weybridge

We are thrilled to hear about your positive experience with our team. It's wonderful to know that Paul's patience and understanding, along with his ability to coordinate with other suppliers, made your kitchen renovation process smooth and successful. We are also delighted that you were impressed with the quality of our products and the craftsmanship of Darren and Jake during the installation.

It sounds like Natalie's expertise in interior design was invaluable in helping you achieve your vision for the kitchen and utility room. We are proud of our team's commitment to providing exceptional customer service and creating beautiful, functional spaces. Thank you for sharing your positive feedback and we look forward to welcoming you in store again soon. Best Regards, Chris

Rated 5 out of 5 stars

genuine design experts combined with attentive service

The Weybridge Neptune team are such a pleasure to work with. The staff seem to have a focus on real old school service - you'll find yourself having inspirational conversations with genuine design experts. They have become a go to for us for their advice and guidance, as well as for their willingness to flex their beautiful creative ideas to fit our brief. Couldn't recommend them highly enough!

May 3, 2025
Unprompted review
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Reply from Neptune - Weybridge

Dom & Sara, thank you so much for taking the time to leave a kind review for the store and our lovely staff. We hope to see you again soon, thanks again Chris.

Rated 5 out of 5 stars

New utility room

I had a new utility room designed and fitted by Nicole at Neptune, Weybridge. The whole process was quick and easy. Nicole guided me very well at the start of the process and Darren and Stuart did an excellent job of fitting and painting the units. The quality of the finish is excellent.

April 1, 2025
Unprompted review
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Reply from Neptune - Weybridge

Thank you for taking the time to share your positive experience. We're thrilled to hear that you were pleased with your utility room. We appreciate your feedback and are glad you enjoyed the process, I will of course pass on your comments. Best regards, Chris

Rated 5 out of 5 stars

Professional service and outstanding customer care.

Professional service and outstanding customer care received from Fiona, Josh, and Natalie. Weybridge neptune is definitely my favourite branch, and that is not only due to the products available and craftsmanship but the staff make you feel very special. They are engaging and interested in you as a customer .

March 30, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Gill, thank you so much for taking the time to leave us a review, I will take pleasure in passing on your kind words to the team. We hope to see you again soon, Chris.

Rated 5 out of 5 stars

Goes that extra mile!!

my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage.
The courier was most courteous and handed me the packages with care.
Neptune is very special. A little more expensive but my word worth every extra penny.

January 16, 2025
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Reply from Neptune - Weybridge

Hi Maggi, thank you so much for taking the time to leave a lovely review! Best regards, Chris

Rated 5 out of 5 stars

Exceptional Assistance at Neptune: A Floral Delight

I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

January 4, 2025
Unprompted review
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Reply from Neptune - Weybridge

Hi Martin, thank you so much for taking the time to leave a lovely review. I will happily pass on your comments to Georgia, who we are lucky to have on the team. Happy New Year, and we hope to see you again soon. Best Regards, Chris

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