Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... See more
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Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... See more
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The best quality furniture! So happy with my chairs. Also the team in Webridge is excellent!! Sophie contacted me to offer support, although I made the purchase online and was very helpful for small... See more
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Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... See more
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UPDATED Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and... See more
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Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
10A Church Street, KT13 8DX, Weybridge, Surrey, United Kingdom
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The delivery by Sean and Moses was first class. Polite, efficient and clearly a good driver to be able to back into my tight driveway:-)

Reply from Neptune - Weybridge

Reply from Neptune - Weybridge
Great fun with Fiona creating a mood board in very relaxed environment . Lots of useful tips and suggestions and plenty of materials to work with. Also enjoyed the company of the rest of the group.

Reply from Neptune - Weybridge
We had such a great experience with Neptune Weybridge and honestly could not recommend them more. From our very first meeting we knew we were in safe hands.
Paul, the store Director at Weybridge, designed our kitchen and was brilliant from start to finish. He really took the time to get to know how we live as a family, and the result is a kitchen that not only looks beautiful but also works perfectly for everyday life.
Natalie, one of the designers, was equally fantastic. She has a brilliant eye for detail and helped us refine all the little choices, from colours and finishes to the small touches that make the whole space feel special.
The craftsmanship of Neptune’s products is second to none, but it was the people at Weybridge who made the experience so enjoyable. A special mention too for the installation and painting team. They were meticulous, tidy, and genuinely lovely to have around.
Our new kitchen has quickly become the heart of our home and we are absolutely thrilled with it. If you are thinking about Neptune, definitely go to Weybridge and ask for Paul and Natalie. You will be in the best hands.

Reply from Neptune - Weybridge
I bought an outdoor table from Neptune that has disintegrated to the point where it is dangerous and unusable in no time at all. Their custom service offered no help and failed to take ownership. This reflects on the quality that you can expect from Neptune. Luckily it wasn't a more significant purchase like a kitchen. I will never buy anything from them again.

Reply from Neptune - Weybridge
I have always loved Neptune and having recently moved house to Weybridge I was very happy to find a store on the high street. I have been in the store a number of times already and staff have always been super helpful in offering opinions and options for items in my new home. Most recently though I went in looking for a dining table and got some great advice in store and ended up purchasing the Stratford elipitical table, something that we wouldn’t have thought of unless we had been in store. Thanks again for your help!

Reply from Neptune - Weybridge
First class service throughout in the process of choosing and installing a new kitchen. Big purchases like these can be daunting, but Chris and his team gave us confidence from start to finish that we had made the right choices.

Reply from Neptune - Weybridge
Josh, Alfi and the rest of the delivery team were great. Put everything just where we wanted and helped move some items to make room.

Reply from Neptune - Weybridge
The whole team at Neptune Weybridge are truly amazing!
From the fabulous owners and design team, to the incredible guys who fitted the kitchen and did the signature paint Finnish!
They were all so professional, kind and understanding. They went above and beyond to create our dream kitchen. Nothing was too much trouble and when there were problems created by our builders, they found a way to make it all ok! Always on hand and always smiling!
It looks better than we could have imagined!
We are so grateful and would recommend them all, wholeheartedly!
We can’t thank you enough!
Thank you!

Reply from Neptune - Weybridge
Seeing Neptune’s lovely lounge furniture in the showroom is one thing, incorporating it into your smaller less well proportioned home space quite another! I found using Neptune Weybridge’s interior design service invaluable in redesigning to make best use of our awkward shaped lounge. Fiona, their designer, was so helpful in exploring and drawing up the options to ensure the room was well balanced and the colours, sizes and positioning of all elements worked. We now have a comfortable homely room that we love to use.

Reply from Neptune - Weybridge
Having visited the Neptune in Weybridge on so many occasion's, I can honestly say it has always been a pleasure. My home is enhanced with many lovely items purchased in store. The team are always on hand for advice yet allow the customer to just browse without awkwardness. They have the balance just right! Each visit leaves me uplifted and inspired by the ambiance created so beautifully. I love to visit Neptune when they invite artisans, neighbouring stores and a Local Chef to cook seasonal goodies. Great food on offer whilst I browse!! Heavenly!!

Reply from Neptune - Weybridge
Always a pleasure to deal with these guys! I like the fact the you receive more of a personal service.
Having a member of staff personally drive out and put your furniture together, is a nice touch!
Chris and his team are personable, friendly and very helpful in finding solutions.

Reply from Neptune - Weybridge
From the initial consultation with Paul to installation of our dream kitchen & utility room our experience was outstanding.
Paul showed extreme patience and understanding of our requirements both in terms of practicality and aesthetics and was mindful of our budgetary requirements, especially as we undertook major building renovation for the project and Paul's coordination with other suppliers and trades was invaluable.
The Neptune products are of high quality and their fitting by Darren and Jake was undertaken with great care and craftsmanship.
Additionally Natalie the interior design consultant at Neptune Weybridge was incredibly helpful with her advice for colours and integrating our existing furniture and pieces.
I would not hesitate to recommend the Weybridge Neptune team.

Reply from Neptune - Weybridge
The Weybridge Neptune team are such a pleasure to work with. The staff seem to have a focus on real old school service - you'll find yourself having inspirational conversations with genuine design experts. They have become a go to for us for their advice and guidance, as well as for their willingness to flex their beautiful creative ideas to fit our brief. Couldn't recommend them highly enough!

Reply from Neptune - Weybridge
I had a new utility room designed and fitted by Nicole at Neptune, Weybridge. The whole process was quick and easy. Nicole guided me very well at the start of the process and Darren and Stuart did an excellent job of fitting and painting the units. The quality of the finish is excellent.

Reply from Neptune - Weybridge
Professional service and outstanding customer care received from Fiona, Josh, and Natalie. Weybridge neptune is definitely my favourite branch, and that is not only due to the products available and craftsmanship but the staff make you feel very special. They are engaging and interested in you as a customer .

Reply from Neptune - Weybridge
Good and personalised service plus good product

Reply from Neptune - Weybridge
my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage.
The courier was most courteous and handed me the packages with care.
Neptune is very special. A little more expensive but my word worth every extra penny.

Reply from Neptune - Weybridge
I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

Reply from Neptune - Weybridge
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