We recently had a Suffolk kitchen from Neptune at York, we are thrilled with the quality of the workmanship on the units and the kitchen finish has surpassed our expectations. We also ordered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Neptune (York) is my favourite store because the staff are always welcoming and helpful. I just love everything that Neptune produces so it takes me a while to make decisions, but their patience nev... See more
Company replied
I visited Neptune York today attending a fabulous event held in conjunction with Bettys cookery school. The afternoon was spent watching Bettys experts bake cakes whilst sharing words of baking wisdo... See more
Company replied
I called Neptune hoping they could supply an oak desk top to match recently purchased furniture for our study. Although not a service Neptune offer, Lucy in the projects dept gave excellent support; s... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - York
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Malton Road, YO32 9TW, York, North Yorkshire, United Kingdom
- 01904 231870
4.7
Excellent
347 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic quality kitchen and amazing staff.
We recently had a Suffolk kitchen from Neptune at York, we are thrilled with the quality of the workmanship on the units and the kitchen finish has surpassed our expectations.
We also ordered the Edinburgh Double washstand which again is beautiful.
The staff at York including Khloe, Hayley and Kayleigh have been wonderful from the initial design experience to the final check in house and the service has been superb.
They have gone above and beyond when we have changed our minds on things along the way, nothing has been too much trouble.
The kitchen fitter and the guy who came to do the final paint on the units have all been great.
We would highly recommend Neptune.
April 6, 2026
Unprompted review
Reply from Neptune - York
Thank you, Mandy, for your wonderful and detailed feedback. We’re delighted to hear how pleased you are with your Suffolk kitchen and Edinburgh washstand, and that the quality and finish have exceeded your expectations.
It’s especially lovely to hear how well supported you felt throughout the process by Khloe, Hayley, and Kayleigh, and that the installation and finishing teams helped bring everything together so smoothly. We’re so pleased they were able to support you through the changes along the way and ensure everything worked perfectly in the end.
We really appreciate your recommendation and are thrilled you’re enjoying the finished result.
All my best,
Amy at Neptune Support Office
Staff are always extremely helpful and…
Staff are always extremely helpful and friendly. The store is beautifully presented offering inspiration for every room in your home.
April 11, 2026
Unprompted review
Reply from Neptune - York
Dear Lorraine, thank you for your lovely feedback. We’re so pleased to hear you consistently find the York team helpful and friendly, and that you enjoy the inspiration from our store displays. It’s great to know the experience continues to be such a positive one for you.
All my best,
Amy at Neptune Support Office
Excellent service
Both the service in the York store and the delivery were excellent. The delivery team took great care to ensure the furniture was installed in the room where we wanted it and that everything was to our satisfaction.
April 7, 2026
Unprompted review
Reply from Neptune - York
Dear Keith, thank you for your kind feedback. We’re delighted to hear you had such a positive experience in our York store and with the delivery team. It’s great to know they took care to place everything exactly where you wanted and made sure you were happy before leaving.
All my best,
Amy at Neptune Support Office
I’ve been a frequent visitor to York
I’ve been a frequent visitor to York. They now don’t hold 5litre tins of paint. So in the past we have bought 2 x 2.5 l of paint and it has been discounted to the cost of a 5l. Now Aparently this is not policy. So the customer is the one who suffers so you either order (at cost) a 5 litre, as stores don’t have it or pay extra for 2 tins? The margin is slim, which I absolutely do not think is correct, why would Neptune sell it then, if not to make money?? You are duping the customer. So after 3 sofas, footstools, cushions,tables, lamps and lots and lots of paint..I will not only get colour matched paint… you have lost a valuable customer. Such a shame.. review your policies or hold the paint you advertise!
April 3, 2026
Unprompted review
Reply from Neptune - York
Thank you for taking the time to share your feedback, Beverley. I’m sorry to hear your recent experience in York left you disappointed, particularly given your long history with Neptune.
We understand your frustration around the change in approach to paint sizes. While we no longer stock 5L tins in store and therefore cannot offer equivalent pricing across multiple 2.5L tins. I appreciate this may not align with your expectations based on previous visits.
Your wider comments about clarity and value are noted, and we’ll make sure they are shared with the relevant teams for review. We’re very grateful for your past support and are sorry to hear this has affected how you feel about continuing to shop with us.
If you wish to discuss this further then please do reach out to our team as we are here to support you - customerexperience@neptune.com
All my best,
Amy at Neptune Support Office
Alfi and Josh friendly and efficient
Alfi and Josh friendly and efficient
March 31, 2026
Unprompted review
Reply from Neptune - York
Dear Dave, thank you for your feedback. We're delighted to hear Alfi and Josh provided such friendly and efficient service, it will mean a lot to them. We really appreciate you taking the time to share your experience.
All my best,
Amy at Neptune Support Office
Thank you Alfi and Josh.
Thank you Alfi and Josh.
As promised rang and text before delivery.
Arrived with my table. Removed shoes & fussed the dogs. Efficiently put the table together & removed all packaging.
***** 5 service
Thank you
March 31, 2026
Unprompted review
Reply from Neptune - York
Dear Sally, thank you for your wonderful feedback. We're delighted to hear Alfi and Josh kept you informed and took such care during your delivery. It’s great to know everything went smoothly and that you were happy with the service from start to finish.
All my best,
Amy at Neptune Support Office
Excellent service
We had a minor problem with our mirror. Neptune took it back with no questions and supplied a new one in next to no time. Excellent service
March 30, 2026
Unprompted review
Reply from Neptune - York
Dear Jo, thank you for your kind feedback. We’re sorry there was an issue with your mirror, but really pleased to hear our team was able to resolve it quickly and smoothly for you.
We appreciate you taking the time to share your experience and are glad everything was put right without delay. We hope you continue to enjoy your new mirror.
All my best, Amy at Neptune Support Office
Beautiful store, wonderful shopping experience
Visited the wonderful Neptune store near York. It’s a large, lovely store housing many of Neptune’s beautiful products laid out in room settings allowing you to both experience the products but get ideas for your own home. It allows you to see, touch and experience the quality and craftsmanship of items which, at first sight online, may appear expensive, but when seen “in the flesh” you appreciate what you’re paying for.
We arrived on a cold, wet, blustery morning and were greeted by a lovely member of staff offering us a tea or coffee to warm us up. Nothing is too much trouble to the staff but they don’t pressure you in any way.
My husband and friends laughed at how much I enjoyed visiting until they visited themselves and now agree that it’s a wonderful retail experience full of beautiful goods and good old fashioned polite and friendly service.
Highly recommend it!
March 27, 2026
Unprompted review
Reply from Neptune - York
Dear Jean, thank you for such a thoughtful and detailed review. We’re delighted to hear how much you enjoyed your visit to our York store and that the room settings helped bring the quality and craftsmanship of the pieces to life for you.
It’s especially lovely to know the team’s warm welcome helped set the tone for your visit on a cold morning, and that their approach made you feel comfortable and unpressured throughout. We really appreciate your recommendation and hope to welcome you and your friends again soon.
All my best, Amy at Neptune Support Office
Neptune (York)
Neptune (York) is my favourite store because the staff are always welcoming and helpful. I just love everything that Neptune produces so it takes me a while to make decisions, but their patience never tires!! The room settings are inspirational and the furniture is of excellent quality.
Thank you Neptune (York) for energising my home-making plans. I shall look forward to my next visit in the near future.
March 12, 2026
Unprompted review
Reply from Neptune - York
Dear Christine, thank you for such a thoughtful review. We’re delighted to hear how much you enjoy visiting our York store and that the team’s patience and support make the experience an enjoyable one.
It’s wonderful to know the showroom inspires your home plans, creating that environment is something we care deeply about. We look forward to welcoming you back again soon.
All my best,
Amy at Neptune Support Office
Excellent ,friendly & efficient…
Excellent ,friendly & efficient customer service both in store & on phone. Delivery when promised & we’re delighted with our new furniture. Highly recommend 😁
March 9, 2026
Reply from Neptune - York
Good Afternoon Vicky
We appreciate you sharing your positive experience with our customer service and furniture delivery. We're happy you're delighted with your new furniture and our service.
Brilliant, knowledgeable and helpful staff.
I love that the staff in Neptune York can advise on which colours compliment eachother as this helps making a choice so much easier. Today, I was struggling to find the correct shade of eggshell to paint my woodwork. Audra and Laura were brilliant, nothing was too much for them. They were patient, kind and just wanted me to be happy with my choice. I haven't experienced such great customer service in a long time... they are a true asset to the York Store.
March 9, 2026
Unprompted review
Reply from Neptune - York
Good afternoon Elspeth
Thank you for such a lovely review and for the 5 stars. Laura and I were so pleased to read this, this morning.
It was a pleasure to help you and we hope you have managed to carry on with your project and happy with the paint colour.
Kindest regards
Audra, Caroline and Team York
Exceptional service
An all round professional experience from the sales team at York to the delivery drivers and quality of the furniture.
March 5, 2026
Unprompted review
Reply from Neptune - York
Good Morning Sarah
We're happy to hear that you had a positive experience with our sales and delivery teams, and that you're pleased with the furniture quality. Thank you!
Kindest regards Audra, Caroline and Team York
Neptune and Bettys Event…
I visited Neptune York today attending a fabulous event held in conjunction with Bettys cookery school. The afternoon was spent watching Bettys experts bake cakes whilst sharing words of baking wisdom and lots of witty chatter whilst enjoying coffee and cake too, all sat in a stunning kitchen , just perfect in every way, not forgetting the amazing goodie bag bonus to take away - loved it all.
I’ve always felt warmly welcomed and my custom is greatly appreciated whenever I’ve visited Caroline and the team in York, can’t wait to return for my next purchase …. pictures and rug for the hall, great styling advice once again. Thank you.
March 5, 2026
Unprompted review
Reply from Neptune - York
Good Morning Mrs Burke
We're so happy you enjoyed the event with Bettys cookery school in our stunning kitchen. It's great to hear that you felt welcomed and appreciated during your visit. We appreciate your kind words and look forward to assisting you with your pictures and rug for the hall. Thank you!
Kindest regards Audra, Caroline and Team York
Good service in York store .
Good service in York store .
Delivered quickly just as promised.
Quality product .
February 16, 2026
Reply from Neptune - York
We're happy to hear that you had a good experience at the York store. We appreciate your positive feedback regarding the quality and delivery.
Kindest regards
Audra, Caroline and Team York
Oak desk top advice.
I called Neptune hoping they could supply an oak desk top to match recently purchased furniture for our study. Although not a service Neptune offer, Lucy in the projects dept gave excellent support; she provided the exact technical details of the oak product I was looking to source. When I entered the details into Google, I found two UK suppliers who offering what I needed. Order placed and Oak desk top on the way. Thank you Lucy!
February 11, 2026
Reply from Neptune - York
Good Afternoon Stephen
We're happy to hear that we could provide helpful support, even though we don't directly offer the product you needed. We appreciate your positive feedback and are glad you found a solution!
Kindest regards
Audra, Caroline and Team York
Visiting the store is a pleasure ,there…
Visiting the store is a pleasure ,there not your topical store there bespoke show homes , everything is just fantastic ,
Knowing the furniture is British made by bespoke craftsmanship at its best ,Neptune is the place to make a home
Please open a store in Beverley
February 9, 2026
Reply from Neptune - York
Good Afternoon Garreth
Thank you for your lovely comments and 5 stars. Happy to hear you enjoyed visiting the store and hope to see you again soon.
Kindest regards
Audra, Caroline and Team York
My Ardingly desk
My Ardingly desk is a lovely piece of functional furniture and fits in beautifully in its space. It is very high quality as I expected from Neptune. It was delivered on time and quickly and expertly put together by Ant and Lea. They were friendly and helpful, explaining how it worked and took away all the packaging. Great piece of furniture and also great service from Neptune York.
February 4, 2026
Unprompted review
Reply from Neptune - York
Good Afternoon Sue
We're happy to hear that you find your desk a lovely and functional piece. We appreciate your comments regarding the delivery and assembly. Thank you for your positive feedback about our York team!
Kindest regards
Audra, Caroline and Team York
Great service start to finish
Order process was smooth and professional.
Delivery team - Kyle and Bailey were great too 👍🏻
February 2, 2026
Unprompted review
Reply from Neptune - York
Good Afternoon Mrs K
We're happy to hear that your order process was smooth and that our delivery team provided a great experience. Thanks for your positive feedback!
Kindest regards
Audra, Caroline and Team York
Great service, amazing table
Everything from order to delivery went smoothly, great communication. The console table is just gorgeous. The York store staff are knowledgeable and very efficient. The delivery team assembled the table and removed all packaging in no time. Thank you
February 2, 2026
Reply from Neptune - York
Good Morning Sue
We appreciate you sharing your positive experience, from ordering to delivery. We're happy the team provided efficient service and that you find the console table gorgeous. Thank you for your feedback.
Kindest regards Audra, Caroline and Team York
Lee and Craig the delivery drivers were…
Lee and Craig the delivery drivers were great. Very helpful when one of the items wasn't quite right. Took it back and replaced no bother
January 26, 2026
Unprompted review
Reply from Neptune - York
Good Afternoon Nick
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our delivery team was so helpful in resolving the issue.
Kindest regards Audra, Caroline and Team York
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.