Net Curtains Direct Reviews 4,764

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them to be of high value. The ordering process is frequently described as simple and straightforward, with many appreciating the ease of navigating the website and the clear explanations provided. The delivery service is also highlighted as fast and efficient, often arriving earlier than expected. People are very satisfied with the overall service, noting the helpfulness and professionalism of the staff. However, some customers experienced issues with incorrect items being sent or discrepancies in product color. A few reviewers also mentioned concerns about labels being sewn into the curtains in a way that made them difficult to remove without affecting the appearance.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are very pleased with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process simple and easy to... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for its brilliant... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

Very good price and definitely worth paying extra to have the sides hemmed. What I liked was that they left a gap for the curtain rod to feed through - with other companies I have had to cut the mater... See more

Rated 5 out of 5 stars

Just received my net curtains direct order. I have ordered from them before, quite a few years ago. Have always been extremely happy with them. So I needed a small net curtains direct order made to m... See more

Rated 5 out of 5 stars

Dear All, thank you so much for your wonderful Net curtains. We are so pleased with the quality of service, the materials are brilliant the sizing spot on and to top all they arrived earlier than e... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 star experience

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late at night . They sorted it straight away and didnt charge me for the extra material which was quite a substantial amount . It was easy to order and very quick to be delivered. The net curtains are amazing quality, thick not thin and flimsy. Loads of patterns to choose from and an amazing price ,over 1/3 of the usual price i pay . Honestly you will not be disappointed 👌 .

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Experience

Ordered on Friday, express delivery, not realising it referred to the period after the curtains were made. I emailed them and explained why I needed the delivery so quickly and they literally pulled out all the stops to ensure I got my delivery today
Absolutely brilliant company to deal with - real personal customer service and not a robot!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

outstanding - buy with confidence from this supplier

I ordered some net durtains for a bay window. The product was great. Sample service was great. But what really tells you whether you shoud buy from a company is how they treat mistakes, and on this they were fantastic. My curtains arrived 2cm too long so didn't fit. I contacted the company who asked for a reference number and a photograph. They then accepted fault, supplied replacements very quickly - all done with no unpleasentness or wriggling or corporate sludge that one experiences with so many supplpiers when things go wrong. They kept the whole experience pleasant and easy.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered a holdback for my curtains and paid extra for quick delivery. When it arrived, it contained the wrong item. I immediately contacted the company and informed them they sent the wrong item. They requested proof of order and details of the error which I supplied straight away. Instead of sending the correct item and apologising for their error, they refused to send the correct item without proof of returning the wrong item. This company made a mistake and failed to rectifying it swiftly. They certainly have not put me first as a customer or recognised the inconvenience caused by their error. I would not recommend or use again. The wrong item has been returned and I am still without my order or refund for failure to deliver. Order number NCD172731

March 2, 2026
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Jane,

Thank you for your feedback. We're really sorry to hear that an incorrect item was sent and that you weren't happy with the way in which this was resolved.

I have reviewed the email threads and can see that you sent us images of what you received in error which was really helpful and greatly assists us in ascertaining what has gone wrong and how we can best remedy the issue both for the customer and also going forwards.
From the image you sent we could promptly identify what had gone wrong and put steps in place to prevent this happening again whilst sending you an email apologising for the error and including a link to a prepaid returns label with which to return the incorrect item to us ensuring that you didn't incur any returns costs.

Once you had confirmed that this was on it's way back to us, a replacement was dispatched to ensure that you weren't kept waiting whilst the incorrect item came back to us and was processed by our team.

We value all feedback and will certainly take your comments on board with regards to how this was handled and look to implement changes to our processes to try and improve this for customers.

If there is anything further that we can help you with please don't hesitate to let us know.

Kind Regards

The NCD Team

Rated 1 out of 5 stars

Ordered white voile curtains as I have…

Ordered white voile curtains as I have done many times before and they have turned up lilac. I'm being told they're white by net curtains direct but they are definitely lilac. I wish I could add a picture. They have agreed a return out of "goodwill" but it took two days of going back and forth. The quality doesn't seem to be the same as it used to be which is a shame.

March 3, 2026
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello,

Thank you for your review. We're sorry to hear that you weren't happy with the dye lot of the curtains that you received. Can we please ask whether you ordered a sample of the fabric prior to placing an order? We would always recommend this with anything custom made, cut to size or altered to fit. Even if you have ordered previously, dye lots can vary so a sample is always advisable.

Whilst we do endeavor to respond to all emails as quickly as possible we do advise that we will respond within 1-2 working days.

We sent you a request a while ago via Trustpilot asking you to confirm your order number and email address etc so that we can identify your order and look into this further for you but unfortunately we received no response to that request.

Kind Regards
The NCD Team

Rated 4 out of 5 stars

excellent after sales service

I had used the company a number of times with complete satisfaction. I wasn't too happy with the making of the last order but didn't get round to contacting them for a few months. Nonetheless, their response was immediate and I was just asked to return the voiles for them to assess, and they were remade for me. All in the fastest and most courteous turnround. Kudos and thanks to Frances and team

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Voile champagne curtains …

Just beautiful ready made voile look as good online when ordered as I receive them very very happy beautiful made so very very pleased very good quality Just perfect

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and services

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple and the site gave the opportunity to name each curtain so you could easily identify them when they arrived. Combined with their prices to cover all wallets, it was a great, easy process. I highly recommend them.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic service price & delivery so much cheaper to order easy to use website great definitely recommend

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Received curtains but one curtain…

Received curtains but one curtain didn't come hemmed as requested . Contacted there costumer service. They said would send another out. Never received. Contacted again . Bo reply. I did also order more nets for other rooms . But they came and they was ment to be white. But looked more blue. Contacted them again. Said keep in sunlight. But still no difference. Never had this problem before.

June 6, 2025
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Lea,
We’re really sorry to read about this experience, and we completely understand how frustrating this must have been — especially when you’ve taken the time to contact us more than once and didn’t receive the resolution you were expecting. That’s certainly not the level of service we aim to provide.

Issues such as an unhemmed curtain, a replacement not arriving, and colour concerns with your nets are understandably disappointing, and we’re very sorry that this hasn’t been resolved properly so far. We truly do want to look into this fully and make things right for you.

To do that, we’ll just need to be able to locate your order on our system. Please could you reply to this review or contact us directly with your order number (starting with NCD), or alternatively the email address or full name used when placing the order.

As soon as we have those details, we’ll be more than happy to review everything and work towards a proper resolution for you. Thank you for bringing this to our attention — we really appreciate the opportunity to put this right.

Kind regards,
The Net Curtains Direct Team

Rated 4 out of 5 stars

Good value

Very nice nets very good value for your money should pick up phone call

November 20, 2025
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Jean,

Thank you very much for your lovely feedback — we’re delighted to hear you’re happy with the nets and found them great value for money.

We’re sorry we missed your phone call on this occasion. If you’d ever prefer to speak to one of our team, please don’t hesitate to contact us again and we’ll be more than happy to call you back at a convenient time.

Kind regards,
Net Curtains Direct Customer Support Team

Rated 5 out of 5 stars

Good quality

Easy to order. Good quality net curtains cut to size. Delivered in good time. Would recommend and use again.

November 20, 2025
Rated 5 out of 5 stars

Excellent net curtains by far👍👍

I looked at alot of firms supplying net curtains Net curtains direct were the cheapest by far but the quality of the nets are brilliant 10/10
The fast and efficient was excellent 5 days in total from ordering to been delivered will highly recommend 👍👍👍

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 service

Absolutely 💯 service, so easy to order and the quality is 💯 of what I expected.
Will definitely be using them again .
Highly recommend 👌

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Just received my order from net curtains direct.
Such an easy process from start to finish.
Quality of the curtains are excellent,such a quick ,easy process.Will definitely use them again ,highly recommend this company.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Can't recommend this company highly enough, and a return customer. Great range of net curtains, great quality, spot on custom sizing and good delivery time.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I have a very wide window with a drop that's not available in most stores so I searched the web and found these, well to say I'm pleased is an understatement, I managed to get the exact drop that I need and the width was perfect. They were delivered within 5 days so that was an added bonus. I will definitely recommend them to all my friends

November 18, 2025
Unprompted review

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