Netfirms Reviews 86

Been with them many years.Now nothing but problems and price hikes.Shady overseas company.No phone# and no email to contact.Horrible to deal with.
Customer service is useless and aggravating as can be.ongoing emails of steps for you to try and get nowhere.

I went in this morning to write up a review for netfirms from where I had just migrated all of my services to another provider and saw the previous review and could not have said it any better. So here goes...I’ve been with Netfirms for many years—far longer than I should have. Unfortunately, the service has declined to the point where staying no longer makes sense. Support has become almost unusable. It takes nearly 15 minutes just to verify your identity, and because their platform still lacks a functional cPanel, even basic tasks require contacting support.
And when you finally reach someone, the experience is more about upselling than actually helping. The frustration doesn’t end there. At renewal time, they increased my pricing far beyond what’s listed on their own website, then tried to frame it as a “discount.”
After years of loyalty, it’s clear they’ve lost their way. Do yourself a favour: run—don’t walk—away from this provider.

I’ve been with Netfirms for many years—far longer than I should have. Unfortunately, the service has declined to the point where staying no longer makes sense. Support has become almost unusable. It takes nearly 15 minutes just to verify your identity, and because their platform still lacks a functional cPanel, even basic tasks require contacting support.
And when you finally reach someone, the experience is more about upselling than actually helping. The frustration doesn’t end there. At renewal time, they increased my pricing far beyond what’s listed on their own website, then tried to frame it as a “discount.”
After years of loyalty, it’s clear they’ve lost their way. Do yourself a favour: run—don’t walk—away from this provider.

Customer service says they can do nothing to help. Simply read what's already there. Won't use their service again nor will I recommend. Just ridiculous that there's no one to do anything other than read a script and not offer a long time customer any further support. I will never use, nor recommend again.

Terrible email host company. Consistently unable to send to anyone with a gmail account. Had to change to another hosting company after 13 months but had a 3 yr plan. Of course, they won't issue a prorated refund. Look elsewhere!

It is very frustrating, and you’re not alone — many long-time Netfirms customers have reported the same issues over the last few years:

Support numbers not working

Chat support giving copy-paste answers

Price increases without clear notice

Overall service quality declining

If you’re planning to renew for one more year and then move away, here are a few suggestions to make the transition smoother:

✅ 1. Before Renewing

Make sure you have:

Full backup of your website files

Full database backup (if you use WordPress, Joomla, etc.)

A copy of your DNS records

Backup of your email accounts, if hosted through Netfirms

This will save you a lot of trouble when switching hosts later.

✅ 2. Consider Better Alternatives

These are popular and usually far more reliable than Netfirms:

Budget / Easy-to-use

SiteGround – great support, good performance

Bluehost – beginner friendly

A2 Hosting – very fast for the price

More advanced / higher reliability

Cloudways (DigitalOcean/Vultr)

Hostinger Business Plan

DreamHost

All of these have active customer support, unlike Netfirms.

✅ 3. Watch for Automatic Renewal Traps

Netfirms is known for:

Auto-renewing before customers expect

Charging higher renewal fees without alerting customers properly

So before renewal:

Turn off auto-renew in your account (if allowed)

Set a reminder for the renewal date

Screenshot your dashboard and pricing (Netfirms support sometimes disputes charges)

the worst the worst the worst the horrible website domain company

Persistent Technical Failures and Institutional Negligence

As a long-standing customer of Netfirms (a Newfold Digital brand), I am compelled to report a sustained pattern of technical negligence, evasive support practices, and serious breaches of service obligations.

Since August 5, 2025, my domain has suffered from a server-side firewall misconfiguration that blocks verified Googlebot access—resulting in measurable SEO degradation, traffic loss, and reputational harm. Despite providing replicable diagnostic logs, timestamps, and request IDs generated directly by Newfold’s infrastructure, the support team has repeatedly requested redundant data and failed to execute basic validations.

Most concerningly, DNS records under Newfold’s control were altered without authorization, granting third-party access to my Google Search Console property. This constitutes a breach of privacy and a potential violation of consumer protection and data integrity laws in both the U.S. and Mexico.

To date, I have received only evasive and non-credentialed correspondence. No signed acknowledgment of breach, no technical audit, and no corrective action have been provided.

Documented damages now exceed USD $15,000. Formal filings are active with ICANN, FTC, PROFECO, and BBB, with escalation to ICPEN underway.

Based on my experience, Newfold Digital’s infrastructure has proven unstable, and its support practices—while outwardly polite—are procedurally obstructive and legally indefensible. I strongly advise any business or consumer considering Newfold Digital services to exercise extreme caution.

I have been using Netfirms for at least 20 years, and now I think it's time to find a new host. My site goes up and down like a yo-yo. It takes 10 to 20 seconds to go from one simple page to another. My Wordpress admin panel has been complaining about the ancient version of PHP that Netfirms is using and Netfirms just tells me for months that they will have a newer PHP version in a few weeks. At this point my site is about worthless to me. I just chatted with a tech who just told me wait until the end of next month to see a PHP update to a secure version. Ugh... Time to find a new host.

my website is down most of the time, and to each issue it will take months to be fixed, moving outside netfirms

Horrible Company with customer service in India and they don't care. My recommendation is you stay far far away and never use their services

I purchased an annual plan for web hosting with Netfirms (a simple wordpress page)

$182.77

My site crashed consistently every month, multiple times, more than 12 times, and wouldn't load when using it on mobile.

It was the worst experience for hosting I've had, so I moved to cancel it with Netfirms. No refund.

Don't let customer support convince you that they can help you or increase bandwidth in hosting. They can't do anything to fix this issue unless they have access to server infrastructure and hardware that drives their hosting service -- and of course they don't.

Netfirms discontinued hosting for 2 of my business websites. they are currently trying to re-sell my domains for hundreds of dollars after locking me out.
Now I have been trying for over a week to transfer my remaining domains, and they WILL NOT send me the EPP codes to transfer. I can't update my contact info, they're system is buggy at best and this company will rape you, and then steal your domain.

I have been with Netfirms for years. Last summer I decided to migrate to another service provider. Why? Netfirms kept increasing prices exponentially. They also overcharged for services not received, double billed, and when contacted, did nothing, said my fault. Billing doesn’t show domain it applies to, can track anything. Web site and services don’t work often. Changes to domains not implemented, or locked. Worst web hosting company ever. Support is useless. Extreme frustration dealing with them. Trapped as a customer

This is quite honestly the very worst customer service I have ever experienced.
I've been with Netfirms since 2008...sortign out my escape

Choose another web hosting company, save yourself the headache.

Worst possible company ever to do business with. Several of us had a gentleman create web pages for us. Fast forward this man passed away. Upon contacting Netfirms and after many emails (as they do not answer phones) they refused to let us have access to our own web pages that we paid for.

Billed me for two years for services for a website where the domain expired. Cost me ~$300 in two years for no service. Absolutely refused to do anything about it and customer service was less than useful.

For my current domain they even billed me more than their posted rates (by ~$20). Offered me a "discount" that was almost the same price as their posted rates.

Absolutely terrible.

Even though I have been with netfirms a long time and I can no longer find my site on the net due to ''technical difficulties'' they do not respect me as a customer just offering a 1-month discount on hosting. Note that this has all happened years ago and they guaranteed it would not happen again. If there was an option for zero on the star scale that would be more appropriate.

I've been trying to publish an important update my website for three days now. The chat representatives are nice enough but they keep just giving one excuse after another. If your website is important to you I advise against using Netfirms.