netfurniture.co.uk Reviews 

227
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely first class service! Excellent, professional, friendly, nothing too much of a trouble. Delivered my order in no time , very good quality and very good after sale service. Advised on assembl... See more

Company replied

Rated 4 out of 5 stars

Good customer service re stock availability and delivery dates even during the coronavirus crisis, though a couple of chaser emails were needed. But all questions fully answered. The Ben computer de... See more

Rated 5 out of 5 stars

I purchased a granite kitchen table last year & recently noticed although it is rarely moved, the table began to wobble if leaned on even slightly. After a suggestion to correct didn't work Net Furni... See more

Rated 2 out of 5 stars

Wrong product (I wanted this item in an oak finish, so although I could get it cheaper elsewhere if I wanted beech, I chose this retailer). They were very polite and agreed they'd advertised the wrong... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

We supply furniture to make your home beautiful - huge range - Free UK delivery - call us - public and trade enquiries welcome - Kitchen, Bedroom, Dining, Office, Garden Furniture


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

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No recent history of asking for reviews

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4.3

All reviews

(227)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted

I was very pleased with the service. Sadly there was a small fault on the original delivery but It was handled superbly and a replacement was with me very quickly. The table is great and improved my kitchen enormously
Thank you Zed

September 8, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Customer services replied very quickly when i asked to change the colour of an item and nothing was too much trouble. They even avoided delivering on a certain day because I had a dental appointment. Well done and thank you.

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We purchased 2 Langsley acrylic bar stools and when delivered were very happy with the stools. Unfortunately there was a manufacturing problem with one of the stools. One of the fixing nuts was faulty and there was some imperfections in the seat. However the after sales service from Zed and the suppliers was superb. Zed was even responding to emails in the evening out of hours. A new seat and fixing pack was delivered the next day. I wouldn't hesitate to deal with this company again.

July 22, 2016
Unprompted review
Rated 5 out of 5 stars

Net Furniture

Great website, easy to use, great customer service and received my garden chair and poser table in the agreed specified time with free delivery.

Will be certaintly returning to net furniture for future purchases and recomending my friends.

July 14, 2016
Unprompted review
Rated 4 out of 5 stars

swivel stool

Notification of when the stools were going to be delivered would've been helpful! It was very quick after purchase but fortunate we were in to take delivery!
Otherwise no issue with our stools. Look great in the new kitchen!

July 13, 2016
Unprompted review
Rated 5 out of 5 stars

Impossible to fault

Very good price for a very attractive dining table. Delivered ahead of schedule.

July 13, 2016
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you for your feedback on netfurniture.co.uk - we are glad that you are happy with our service and hope you will recommend us to your family and friends - please use voucher code 10pc for a 10% discount off any future purchase with us no min order best regards zed

Rated 4 out of 5 stars

Excellent customer service

I ordered four bar stools. They're lovely!
However when unpacking we found some seats had been slightly damaged in transit.

On contacting the company they acted immediately to replace the damaged seats.

We were very impressed by the swift response from the company and so pleased with the replacements.

Overall, satisfied customers.

June 3, 2016
Unprompted review
Rated 5 out of 5 stars

Nothing too much trouble

Slight problem with table top when in wrapped. One telephone call and a replacement sent the next day... Excellent service thank you.

June 2, 2016
Unprompted review
Rated 4 out of 5 stars

Great product and service

The stool I purchased from here was great, arrived on time and as expected. I had been looking for this item for quite a while and originally saw it on Amazon, Amazon were not very reliable with their stock so I looked up the company they claimed the product was from. Netfurniture had the product in stock, significantly cheaper, especially with their 10% off offer on at the time! I couldnt quite tell which colour on the photos was which colour in the drop down choice menu so I contacted netfurniture to find out. I didnt get through to anyone on the phone number but they had a quick messenger available on the web site so I used that and got a prompt response which helped me to decide. If they could tie the colour options and the photos together or put a description on the photos to say which is which it would make this easier to use. Netfurniture were very keen to make sure I was happy, even though I didnt leave a message when I rang, they made sure to call me back. Unfortunately I wasnt around when they called, and the multiple calls until they spoke to a family member had me thinking there was a problem with the order! Fortunately no problems, cannot fault the enthusiasm of the staff, and very happy with my purchase. I would use netfurniture again and will recommend.

May 29, 2016
Unprompted review
Rated 2 out of 5 stars

5 0ut 10

just like to start with i was promised a call back , didnt get one. also i asked for email; didnt get one ether, i did in the end get a invoice but they didnt take the money for ages after. I had to ring and chase them . i would say the table is great ,but wasnt inpressed with the way it came on a pallet with very little padding

May 4, 2016
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

hello - thank you for your feedback which we appreciate as it enables us to improve - i am happy you report the table is great - please accept our apologies for not having a call back we do try to call all our customers back but occasionally due to matters out of our control we are unable to do so. The reason we use a palet is to ensure that your table does not arrive damaged - with regards payment we want to ensure our customers are 100% happy before we take payment! take care zed - director at netfurniture - we hope you will try us again - please use voucher code 10pc for a 10% discount off your next order

Rated 4 out of 5 stars

Good Speedy response

Whilst the item was not quite what we wanted , the owner was very flexible and allowed us to purchase the legs and return the table top.
Refund was prompt.

May 3, 2016
Unprompted review
Rated 5 out of 5 stars

Kitchen table

Everyone is commenting on how nice the kitchen table looks, we are so pleased with it, thank you for helping us achieve exactly the look that we wanted, to match our kitchen work surface.

March 11, 2016
Unprompted review
Rated 5 out of 5 stars

Service

Very good service

March 7, 2016
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you please enjoy your new wooden bar stools - we look forward to welcoming you back

as a repeat customer please use voucher code 5pc to receive a 5% discount off your next order

best regards

zed

Rated 5 out of 5 stars

So impressed with the quality and look of the Poseur Wooden Table and 2 wooded High Stools. My kitchen is now complete!

Highly recommend Netfurniture. Delivery very swift.... Received my beautiful Table & Stools within a week of ordering them!

March 7, 2016
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you - we try our best to deliver as soon as we can please enjoy your new table and stools

we look forward to welcoming you back

as a repeat customer please use voucher code 5pc to receive a 5% discount off your next order

best regards

zed

Rated 5 out of 5 stars

Excellent product, excellent immediate and after service. Highly recommended

Little to be added to the comments I have already made. Truly delighted with all aspects of my dealings with netfurniture. Very well done.

March 1, 2016
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you

as a family run business we try to excel in our customer service

we look forward to welcoming you back

as a repeat customer please use voucher code 5pc to receive a 5% discount off your next order

best regards

zed

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