Net World Sports Reviews 

16,991
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,407 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive prices, great range of sports equipment, and helpful support team when sorting out issues. Consumers often highlight the ease of navigating the website and finding high quality products suitable for kids and teams alike. However, some people mentioned that orders arrived late despite paying for expedited shipping, while others received packages with missing or damaged parts. Additionally, a few reviewers experienced poor communication and long wait times when trying to resolve these issues. Consumers also noted that getting refunds or replacements could sometimes require jumping through frustrating hoops.

What people talk about most

Product

People report ambiguous experiences with product, as reactions are split between high satisfaction and severe... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a wide range of differing experiences. On... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in opinion. Many consumers... See more

Customer service

Consumers find customer service to be mixed, with experiences varying widely among reviewers. Many customers... See more

Price

Users describe positive interactions with price, highlighting competitive rates and great discounts across a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a number of items from Net World Sport and pleased with the site and quality of all items I’ve ordered. I have dropped a star on this purchase as the item arrived with minor damage but damage a... See more

Rated 4 out of 5 stars

I ordered a football goal & football as a birthday gift. The order was due to arrive by Thursday 20th August, in time for the birthday. I found out today the order hasn’t even been dispatched to th... See more

Rated 5 out of 5 stars

Original order arrived quickly, but there was damage to part of the product. However, after contacting with an image of the damage, a replacement part was sent out free of charge. Connor the Custom... See more

Company replied

Rated 5 out of 5 stars

This morning I spoke to Lydia about an order received recently which had turned out to be defective. After asking a few very sensible questions, Lydia arranged for a replacement to be sent without de... See more


Company details

  1. Sporting Goods Store
  2. Fitness Equipment Store
  3. Garden Furniture Shop
  4. Soccer Store

About Net World Sports

Written by the company

Net World Sports are experts in designing, manufacturing and supplying high-quality sports, fitness & leisure equipment worldwide. With a passion for innovation, they deliver equipment for a diverse range of over 28 sports, from football, tennis, and rugby, to more niche sporting markets such as pickleball, handball, and lacrosse. Their commitment to quality is evident in every meticulously designed product, crafted to empower athletes of all levels, at an affordable price. With its 18 sub-brands, Net World Sports has over 15,000 products (and counting), and even offers a next-day deliver service.

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Worldwide Shipping

We're committed to serving customers far and wide

Net World Sports' excellent links with couriers means we're able to ship to customers around the world in a matter of days. Even customers in Australia can benefit from an express 1-3 day shipping option - speed that is unheard of in the world of bulky sports equipment. This agility has seen Net World Sports become a global force with more than 60% of its sales coming from outside the UK.

Contact info

4.0

Great

TrustScore 4 out of 5

17K reviews

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4.0

All reviews

(16,991)

3,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer experience

Great customer experience. Quick to respond to emails. Friendly team members. Experienced a problem with the couriers. Connor from Net World Sports communicated quickly and corrected the issue.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca was really helpful

Rebecca was really helpful. I had ordered off the webpage but forgot to add the discount code that was available at the time. She very kindly refunded me the difference and posted my order out. Now that’s proper customer service!! Recommended!!

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca reponded to a email at 9pm!

Rebecca reponded to a customer service enquiry at 9pm! Outstanding customer service as she had even resolved it before replying

Could not be happier with the company. Have bought a few things recently and everything has been excellent

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service,

Paid £8 for delivery, 4 days later still not dispatched…. Customer service awful, spent 20 minutes waiting to talk, then a young lady kept laughing as obviously messing around with a colleague kept putting me on hold as could not control laughter before cutting me off. Then had to call again and wait in a queue. Hopefully calls are recorded call with L***a ended at approx 19:29 and some training can be given to staff on how not to treat a customer enquiry.

September 7, 2026
Rated 2 out of 5 stars

I’m afraid sadly it was nightmare and…

I’m afraid sadly it was nightmare and stressful experience for me, I placed an order but it never arrived in time frame I was promised and then every time I called customer service they always promised the world but in reality nothing happened plus it takes minimum 40 to 60 minutes to get through a customer service representative…it was total waste of many hours of my valuable time and yet they are not very apologetic about it. Not again!!!

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful service- ordered and paid…

Disgraceful service- ordered and paid for 2 goals for son’s birthday football party …. only 1 turned up and delivered !!!
Trying to complain and get resolved but upon calling customer services automated call response tells me I’m 19 in the queue and waiting time to be answered is over an hour !!!!
Either this is a deliberate ploy to put people off complaining or the company having so many complaints which tells its own story !!!!! I’m still trying to find out what has happened!!??
An absolute disgrace !!!

August 26, 2026
Rated 5 out of 5 stars

Very impressed

Very impressed. Great price and great delivery. Paid for next day and were delivered at 9am on the Saturday. Will be using again in the future that’s for sure.

September 4, 2026
Rated 1 out of 5 stars

This is a terrible company - be careful!

This is a terrible company - feels like they're deliberately trying to scam customers.

Ordered some football mannequins with a carry bag. The mannequins arrived fine (and are a good Forza product) but the carry bag is missing. In the limited communication we've had, we've effectively been accused of lying that we hadn't received the bad and are being made to jump through hoops (unnecessary ones) to get it resolved. Once we went through all these manufactured steps (which feel like they're designed to put people off from actually following up), they have now gone totally radio silent and we're stuck in call queues for over 45 mins at a time.

Dreadful experience and wouldn't order again.

The resolution here would have been very simple - recognise they'd made a mistake and then send out the product we'd paid for. You'd have had a very happy customer!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when I had an issue with the base of some cricket flexi stumps. I emailed them details of the fault with photos and then responded promptly saying they would send a replacement. Couldn’t ask for more.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Golfballs

I ordered a couple of golfballs. Great service en fast delivery!

September 6, 2026
Unprompted review

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