Newby House Interiors Reviews 

755
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting that items look stunning, feel very comfortable, and are sold at extremely competitive prices compared to other shops. People also love the seamless ordering process and the reliable delivery service, explaining that items arrive promptly, are well packaged, and are handled with great care by polite drivers. Some reviewers were not happy with minor product defects, missing parts, or occasional malfunctions discovered upon delivery. However, consumers mentioned that these unexpected problems were quickly handled by the professional support team, who efficiently provided replacements and ensured everything was fully resolved.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and beautiful design of their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and in... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the excellent products... See more

Order

Customers had positive experiences with order, noting that the ordering process was straightforward and easy.... See more

Price

People report positive experiences with price, consistently praising competitive costs and great savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two oak lamp tables online. These arrived a few days later well packed and we are very happy as they were exactly what we needed. We wanted quality finished furniture and they certainly t... See more

Company replied

Rated 5 out of 5 stars

I purchased a fire from Newbyhouse interiors. A very reliable company and best prices. I was informed re delivery date, arrived on time. Expertly packed. Delivery guys were smashing, unpacked, s... See more

Company replied

Rated 5 out of 5 stars

We have just received excellent service from Richard. We ordered some dining chairs on Monday and they were delivered on Wednesday. Unfortunately three of the legs were damaged but these were replaced... See more

Company replied

Rated 5 out of 5 stars

The service from this company is first class. We ordered an inset fire which was competitively priced and it was delivered as promised. The fire was installed and looked amazing but unfortunately it... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cane Furniture Store
  4. Office Furniture Store

Written by the company

Newby House Interiors is a family-run furniture retailer with over 18 years of online trading experience. Established in 2008, we specialise in quality furniture for every room of the home, including living, dining, bedroom, home office, conservatory and outdoor furniture. As a family business, we pride ourselves on offering knowledgeable, personal service alongside competitive pricing. We work directly with many of the UK's leading furniture manufacturers and brands, including Bentley Designs, Baumhaus, Desser, Old Charm, Jual and many more, allowing us to offer a carefully selected range of contemporary, traditional and handcrafted furniture. From stylish dining sets and solid oak furniture to recliners, garden furniture and electric fireplaces, our aim is simple: to provide quality products, honest advice and excellent customer service from order through to delivery. Thousands of customers across the UK have trusted Newby House Interiors for their furniture purchases, and our commitment to service continues to be reflected in our 5-star reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(755)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great experience shopping with Newby House Interiors. I ordered the Black Sintered Stone Oval Dining Table which was exactly what I’d been looking for (and at a much more affordable price). It arrived on time and looks even better than advertised. Communications about the delivery date and time were excellent.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Hallway Solution - Beautiful and Functional!

We recently purchased a hallway bench and coat hanger from Newby House Interiors for our new home, and I couldn't be happier with our choice. From the moment it was installed, it transformed our entrance from a plain space into a welcoming, organized area that sets the perfect tone for our home.

The bench is not only beautiful but also incredibly practical - perfect for sitting down to remove shoes or placing shopping bags. The coat hanger portion is sturdy and well-designed, offering plenty of space for our family's coats and guests' outerwear.

What really stands out is how the piece adds such a homely touch to our entrance. It's clearly made with attention to detail and quality materials, which shows in both its appearance and functionality. The design manages to be both classic and contemporary, making it a versatile addition that I'm sure will stay stylish for years to come.

For anyone looking to add both practicality and warmth to their hallway, I highly recommend Newby House Interiors. This piece has exceeded our expectations and has quickly become one of our favorite furniture purchases.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

I’m really pleased with my chairs and…

I’m really pleased with my chairs and the customer service I received from Richard, due to the Christmas period I sent an email asking about delivery, didn’t expect any response but got one the following day advising me of the expected date of delivery due to stock levels but also a suggestion of an alternative if I wanted them sooner, as the spec was very close I went for the suggestion and can only say that they are stunning and also a good price.
Thank you again Richard for all your help.

January 3, 2025
Unprompted review
Rated 4 out of 5 stars

Great product and customer service

Great customer service, great quality products at good prices.
The only issue was with the delivery team
who didnt turn up on two occasions, however, having contacted Richard (sales manager) he has taken this up with company and agreed to refund accordingly. Thank you Richard, i would definately purchase from Newby again.

January 3, 2025
Unprompted review
Rated 3 out of 5 stars

Check the dimensions. Same product same serial numbers) They did. Why? (they did

Process and delivery was 5 star. We had ordered 6 dining chairs on a previous occasion and were extremely happy with them. At a later date we decided to order another pair, to make a coordinated set. Special attention to the serial numbers, company and matching upholstery to obtain the same product.
Ahh? We did not check the dimensions. Which were now substantially smaller. Yea, you could say our mistake?Yes. Check your dimensions if reordering at a later date.

November 26, 2024
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi John,

Thank you for taking the time to leave a review and for sharing your feedback.

We’re delighted to hear you were pleased with the process and delivery, as well as your previous experience ordering from us. However, I wanted to clarify that on this occasion, we were unaware that this order was intended to match your previous purchase. Had we known, we would have been happy to assist in verifying the dimensions to ensure compatibility.

Additionally, our team would have been glad to help arrange a return if we had been informed at the time that the items did not meet your expectations. This is the first we’ve heard about the mismatch, so I’m sorry we didn’t have the opportunity to resolve this for you sooner.

We truly value your business and the kind words you’ve shared about our service. If you feel we’ve met your expectations as a company, we’d greatly appreciate it if you could reconsider your score, as it reflects your overall experience with us.

Thank you again for your support, and please don’t hesitate to reach out if there’s anything we can assist with in the future.

Best wishes,
Richard

Rated 5 out of 5 stars

This is what online shopping should be…

This is what online shopping should be like! Having ordered goods from one company who promised a five day turnaround which took six months and another company who took my money then said they’d gone out of business, my faith in online shopping was severely dented. This company has restored that faith. The goods I ordered were cheaper than all opposition, I received instant email confirmation of the order and the goods turned up two days later, well before the advertised delivery date. I’d definitely use them again. Excellent service, thank you very much.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer Cheers

I was very pleased with the fire I ordered . It was very well packaged . The delivery time was very accurate.
The fire looks amazing . Richard was very professional with my ordering and any question I had to ask . I could not ask any more from the order I made .
Highly recommend Newbury interiors

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

First Class retailer

Ordered chair which was delivered in good time and well packed. Richard was excellent throughout the ordering, friendly, keeping in touch and very professional. Will not hesitate to use agian in the future. Had a previous chair of the same make but in leather. This one was fabric and not "cold" to sit on. The chair is extremely comfortable and not wearing at all

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a small sideboard which came…

I ordered a small sideboard which came exactly as described and was delivered promptly and professionally. It was very reasonably priced and I have been thrilled with it. I wouldn't hesitate to use this Company again.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

JACK OAK AND METAL WINE/DRINK CABINET

We are very pleased with the quality of the Jack oak & metal wine/drinks cabinet. The cabinet is a statement piece of furniture and we are very glad we purchased.

Customer Service from Richard and his team was polite, friendly and professional and felt like personal customer service rather than dealing with a call centre.

We paid for the White Glove Service and pleased we did as the cabinet was extremely heavy and even the delivery men struggled with the weight. They brought it in, unpacked it (took packaging away), fitted the legs and interior lights and positioned it. There was an issue with a short in the interior lights but this was quickly rectified with a new set of lights send to us.

I would highly recommend Newby House Interiors and the service provided by Richard and his team. We would not hesitate to purchase from them again.

November 23, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Chris

Thank you very much for your positive review.

A pleasure to deal with you. If we can help you with anything in the future, please let me know!

Kind Regards
Richard
Newby House Interiors

Rated 5 out of 5 stars

Great experience

Great experience with ordering hall cabinet from this company. Order was delivered carefully when expected and there was no damage. Unit is lovely quality and exactly what I wanted. I’ve had it over 6 months now and still looks as good as when delivered. I recommend this company and would have no hesitation in using again.

December 1, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Excellent service, and choice of goods

I already had some Bradley furniture but wanted to add to it. Newby House Interiors had an excellent choice. It arrived quickly and was wrapped appropriately to avoid damage. From start to finish the experience with this company was excellent

November 13, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

First class service

The service and competitive price was excellent, Delivery was a day earlier than expected and was delivered by Mark who was very friendly and helpful.
The packaging that the 2 lamp tables came in was excellent well boxed and protected.
We would definitely use this company again and highly recommend. Very pleased.
Thank you Richard and team well done guys.

July 26, 2024
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Newby House? Oh yes!

Ordered a bookcase and despite some delays totally outside their control, it arrived today and I'm absolutely delighted with it.
Richard kept me updated on the delays and expected delivery every step of the way - CS like this sadly seems to be the exception rather than the rule these days.
Would thoroughly recommend Newby House and hope to use them again in the future.

July 5, 2024
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Plasma fire.

I purchased a fire from this company. The service was great. I would have no hesitation to use this company again.

October 1, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Fab company

Bought a mirror from this store in august last year and it’s still amazing. I pre ordered it, they kept in contact with me regarding changes to shipment dates etc and fully kept me in the loop. When it was back in stock it said I should get it delivered in around a week - it came sooner which is fab! Again, lots of communication regarding delivery time slots

September 8, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

High quality at a great price

Ordered a garden sofa from this company price was very competitive and the actual sofa quality was far better than we expected at this price.

When it arrived we had a small issue with one of the plastic legs which Richard Lloyd sorted out immediately would highly recommend this company

October 4, 2023
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Thank you very much for your positive review!

We are please to hear you are happy with the product and if you need anything else, please let us know.

Kind Regards
Newby House Interiors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look