Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently discovered Newby Teas, and I’ve been genuinely impressed by the quality and presentation. From the moment you open the packaging, you can tell great care has gone into every detail — the a... See more
Company replied
My husband used to buy my Earl Grey tea bags from Newby from Waitrose/M&S but unfortunately they stopped selling them, panic all round. Thankfully he found them online directly with Newby and have bou... See more
Company replied
How have I missed out on this perfect tasting Earl Grey tea? This without exaggeration is the best taste ever! I came across it recently at a hotel and I now have bought it mail order directly from Ne... See more
Company replied
Company details
About Newby Teas
Written by the company
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Contact info
105 St John St, EC1M 4AS, London, United Kingdom
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4.7
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Newby Teas
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that you enjoyed our Sencha tea. We hope you continue exploring our collection and discover more favourites. Newby Team x
Great selection.We love our Assam tea.
May 12, 2026
Reply from Newby Teas
So pleased to hear you’re enjoying Assam tea and thank you for choosing Newby. We hope your next cup is just as enjoyable. Newby Team x
Reply from Newby Teas
Thank you for your lovely feedback. We’re glad to hear that everything arrived promptly and well packed. We truly appreciate your support. Newby Team x
Reply from Newby Teas
Thank you for your kind words. We’re delighted to hear that your order arrived quickly and that you enjoyed the quality of our teas. Newby Team x
My order came quickly
My order came quickly! I have been ordering from this company for over 4 years and I love how easy it is to order. I also like the tea gifts for Christmas.
JC Dallas Texas
May 6, 2026
Reply from Newby Teas
Thank you for your continued support over the past 4 years. We’re delighted to hear your order arrived quickly and that you enjoy both our teas and Christmas gift selection. We look forward to welcoming you back again soon on our new website. Newby Team x
That Teas are greats, haute game!!!
I order about 1 Year now to the site and it’s arriving my order always very quicly. The quality is amaizing. The best teas that I ever enjoyed!
May 6, 2026
Reply from Newby Teas
Thank you for your wonderful feedback and for being a loyal customer over the past year. We’re so pleased to hear that your orders always arrive quickly and that you enjoy the quality of our teas. Knowing they are among the best teas you’ve ever tasted truly means a lot to us. Newby Team x
brilliant tea (best in the world
brilliant tea (best in the world, and I know quite a lot of world...) and excellent service.
May 1, 2026
Reply from Newby Teas
Thank you for such a wonderful compliment. We’re honoured to hear that our teas are among the best you’ve experienced and that you enjoyed our service as well. Newby Team x
Very good product and fast delivery
April 29, 2026
Reply from Newby Teas
Thank you for your feedback. We’re delighted to hear that you enjoyed the product and that your order arrived quickly. Newby Team x
only tried 2 versions so far ginseng…
only tried 2 versions so far ginseng oolong good
hunan green not impressed had better elsewhere
packaging not happy with boxes all squashed and very dusty
will i buy again we will see when i have tried other versions i bought
April 28, 2026
Reply from Newby Teas
Thank you for your feedback. We’re pleased to hear you enjoyed our Ginseng Oolong. We’re sorry to hear that the Hunan Green did not meet your expectations and that your packaging arrived squashed and dusty. We have reached out to our warehouse team to ensure this does not happen again.
We would also recommend trying some of our bestselling pyramid teas, including Jasmine Princess, Earl Grey, Milk Oolong, and Kan Junga. We hope you’ll find a favourite among them.
Newby Team x
A lovely tasting tea.
April 21, 2026
Website was good in describing the…
Website was good in describing the difference fferent teas and what they did. Free samples were a bonus. As someone who doesn’t normally like other teas this is one I enjoy. Delivery was on time and well packaged
April 21, 2026
Received at the time specified
Received at the time specified. Best Earl Grey on the market. Unfortunately some boxes were damaged but the teabags are individually wrapped so it’s not a problem.
April 16, 2026
Reply from Newby Teas
Dear Andrew, thank you for bringing this to our attention. We visited our warehouse 3 weeks ago and can confirm that the packaging was in perfect condition at that time, so it’s possible the issue occurred during delivery.
We will raise this with our courier, as we understand how disappointing this must be. In the meantime, please do get in touch with our customer service team, who will be happy to assist you and find a suitable solution.
Wishing you a lovely week.
Newby Team x
My order turned up quickly and was very…
My order turned up quickly and was very well packaged. It was a lovely touch to include some extra sachets of different teas to try. The Milk Oolang is delicious just as I remember it.
April 14, 2026
Reply from Newby Teas
Dear Tracey, thank you for your kind words. It’s wonderful to hear the Milk Oolong met your expectations. We look forward to serving you again soon. Newby Team x
Reply from Newby Teas
Hi Petrone, thank you so much, we truly appreciate your feedback. Newby Team x
Reply from Newby Teas
It seems we’ve set the bar quite high for a first delivery! We’re delighted you enjoyed the tea and hope this is the beginning of many more. Newby Team x
Very quick ordering and delivery.
April 8, 2026
Reply from Newby Teas
Dear Ann, we’re so pleased to hear everything arrived quickly. Wishing you a lovely day. Newby Team x
Reply from Newby Teas
We dedicate our time to excelling in both flavour and service, so it’s a pleasure to hear this reflected in your experience. Newby Team x
Reply from Newby Teas
Dear Mrs. Janet, always a pleasure, thank you for your kind words. Newby Team x
Reply from Newby Teas
Dear MM, we’re so pleased you’re enjoying the teas and the variety on offer. Thank you for your lovely feedback. Newby Team x
Reply from Newby Teas
We’re sorry to hear this. It’s possible the review request reached you before your order arrived, or there may have been an issue during delivery. Please do contact our customer service team, who are renowned for resolving any issues promptly and will be happy to assist you. Newby Team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.