NeweggBusiness Reviews 14

Newegg sells their junk to the public to avoid landfill costs. I ordered my first open-box item after reviewing the return policy "just in case". The return policy states that there is a 30-day window. Upon reception of the motherboard I ordered I saw that there was three large pieces completely missing, along with other required cords missing, which made the motherboard unusable. I immediately contacted support. One month later, many conversations and department tthrough, they refuse to refund the order nor make the unfortunate situation right in any way (such as providing the missing parts separately) and revealed that they selectively place a separate return policy on open box items which reads, "NeweggBusiness guarantees only your receipt of the Open Box product with the purchase of this item. Accessories may or may not be included. NeweggBusiness is unable to provide any missing accessories, even if they are required for full functionality of the item." - in other words, they can send you a screw from the motherboard and refuse to refund your money. Newegg sells their junk to the public to avoid landfill costs and makes millions off of it.

Went to the trouble of opening a NET30 account for my company, since I repair computers.
Now, this is ONLY for the Newegg BUSINESS.
The consumer side of Newegg I give 5 stars, no problems ever.
I used the Newegg Business years ago, but quit because:
-Items cost more on Newegg Business than consumer side
-items take longer to ship than consumer side
-items were always out of stock in the "Business" side - yet they'd be in stock on the consumer side???

I left forever, what a complete waste of time

Had to RMA a hard drive. Turned out the second drive was also faulty, so decide to send this back for a refund. Turns out while waiting for the drive through the transits that it went over the 30 day return period. In what world would this be allowed?

To make it worse the "Support Agent" outright does not answer questions and masquardes under the title Support Agent, unlike NewEgg's which actually has the agent's name.

Avoid it at all costs. The best thing that Newegg as a whole should do is close "Business" site it is a downright insult to the name "Newegg".

Horrible company. I ordered some paper goods and sanitary wipes. The sanitary wipes cost $6.99 and received a tiny package of wipes. I contacted them about returning them and it would cost $7.50. To make it worse, they were made in China. Great. The CCP who brought us the virus.

Ordered a processor took forever to get here and didnt provide the right cooler for it horrible experience and wont give me credit to buy proper cooler dont use this website.....-1/10

I purchased a Graphics Card for my son on 12/4 and on 12/18 they sent me an email stating the item is out of stock and I will be refunded. I was angry they were informing me of this 1 wk before Christmas! I informed them I wouldn't order from them again and there response was "what a pity" .

Poor product quality and Deceitful refund practices. See official chat transcript below.

Chat Transcript
Newegg Support Chat on 8/12/2020:
Manish Mandelia 02:14 PM PT
hi Lucia

Lucia D. 02:15 PM PT
Hi Manish, This is Lucia from Newegg. I am sorry to hear that you have not received your return. I will do my best to help you. May I have a moment to check this issue for you?

Manish Mandelia 02:15 PM PT
Apologies, we were chatting and I got pulled into something else

Lucia D. 02:16 PM PT
Thank you so much for your patience. May I know your order number?

Manish Mandelia 02:16 PM PT
RMA Number: 1201900900

Manish Mandelia 02:16 PM PT
Is that good enough ?

Manish Mandelia 02:16 PM PT
I will have to dig for order #

Lucia D. 02:17 PM PT
Thank you so much for your order number. After checking, I do see that the refund has been back to you in form of store credit on 5/29/2020 at 5:31:58 PM.

Lucia D. 02:17 PM PT
This is the reference number#0975255471057830

Manish Mandelia 02:17 PM PT
I had requested a full refund

Manish Mandelia 02:18 PM PT
I was told it would be credited back to my Credit CArd

Manish Mandelia 02:18 PM PT
Can you help me process a full refund

Lucia D. 02:19 PM PT
Oh, I do see that the RMA already has closed, we are unable to modify. Hope you can understand.

Manish Mandelia 02:19 PM PT
No I dont understand

Manish Mandelia 02:19 PM PT
I ordered this product from you twice, I received a faulty product

Manish Mandelia 02:19 PM PT
Then I spoke to your customer care agent who told me a full refund would be credited back to my credit card

Manish Mandelia 02:20 PM PT
Now you're telling me this is not possible

Manish Mandelia 02:20 PM PT
I dont understand

Manish Mandelia 02:20 PM PT
I dont want to buy anything from you anymore,

Manish Mandelia 02:20 PM PT
I'd like a full refund

Manish Mandelia 02:20 PM PT
what do I need to do to get my money back

Lucia D. 02:22 PM PT
Please kindly note that RMA has been closed on 5/29/2020 , it has been passed more than 2 months. We are unable to modify this return since refund already back to you.

Manish Mandelia 02:23 PM PT
how is the refund back to me

Manish Mandelia 02:23 PM PT
I dont have the money back

This is a completely different site than Newegg.com
This is a site pretending top be Newegg. If you look closely at their website some suspicious stuff adds up.

I ordered a motherboard for an older Intel LGA1150 CPU. They accepted the order and 2 weeks later they cancelled it because the third party supplier never shipped the board. Not only did they not keep in touch with me to give me updates or follow up with their seller but they did not let me know anything until I asked for status. That same day they tell me my order is cancelled. Nothing else. No discount on a different product. No assistance, just your order is cancelled! This is supposed to be a company selling to businesses? Time is critical and they wasted 2 weeks of mine. I was forced to go to Amazon and had the board the next day.

Tax exempt one day and not exempt another day ... in spite of valid state tax exemption licence submitted. Customer Service of little help some of the time... it depends on the individual who happens to pick up the phone when you call. I just don't have the time to bicker with these people so I sent our business elsewhere. Problem solved.

This company is Trash. It's a completely different site than the consumer side. They don't honor the same promo codes, charge more for their items and hardly offer any perks for converting to a business side. Then once you've converted you can never go back, so you essentially lose that e-mail address to login. I despise the employee that convinced me to convert and I will never order from NewEggBusiness again for this. You know what, I don't think I'll order on the personal side either. Way to lose your 30k a year. I hate companies like this.

I purchased a total of 5 Smartboards from this company, which has been a nightmare: First of all I established and account, which was deactivated two days after I registered and I called to see why my account was deactivated, after waiting online for 90 mins, no one was able to tell me what was going on with me account. Next, I used my company card to purchase the equipment, and I needed the equipment shipped to the Alexandria, VA; office, but the equipment was shipped to the billing address for my credit card, which is in Winnebago, NE. This is unsat for a company to make this type of mistake, without any kind of compensation to the customer. I had to ship the equipment from Winnebago, NE to Alexandria, VA; additional shipping cost to my company, if I didn't need the equipment to complete a install, I would have canceled the whole order, the customer department was not very helpful at all, and the verification department and the process was the pitts, I never received a call from them too straighten out my account... I really hope someone in management reads this review, because process they have in place currently is not effective at all...

This company has been wonderful to work with and products are shipped quickly and with no shipping charge on most items. I would recommend it to others!

DO NOT EVER order from their "marketplace". These vendors simply steal your money, and NewEgg just assists them in the process.

I ordered products shown as in stock from a "vendor" - HotDealz4Less. So right off the bat, my fault, just look at the name of the vendor. Nothing professional there for sure.

They took two weeks to ship a package, and they shipped the cheaper version with a similar part number. After waiting a total of 3 weeks to receive this (keep in mind, could have bought from Amazon and had it in two days!), it took another week to get a return label.

I shipped it back, they received the return in 4 days. It's been two more weeks, and nothing. No refund. I've tried contacting the "vendor" directly, contacting NewEgg through every means possible with the constant "Give us the tracking information and we'll look in to it" followed by days later "Please give the vendor more time to process your return". ARE YOU SERIOUS??? These people stole my money a month and a half ago, I've never been shipped the product I ordered, they received the wrong items they shipped me back almost 2 weeks ago.. What could possible be the rationale that they need more time to process the return?

NEVER, I mean N-E-V-E-R again. If NewEgg was the last place on earth left to buy a product, I'd live without. They will never receive another penny of my business.

BUYER BEWARE!! Look at the reviews here, I'm far from alone in this experience of absolutely ABYSMAL customer treatment.