New Era Cap  Reviews 

14,317
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,209 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the fantastic variety of cool designs available for the caps. Reviewers consistently mention that shipping is remarkably fast and packages arrive safely protected to ensure everything stays in perfect condition. Some people were dissatisfied with the inconsistent sizing, noting that hats bought in the same size often fit very differently. A few consumers also experienced frustrating issues with order fulfillment, reporting that they received incomplete packages with missing items. Others noted occasional delivery delays and problems caused by external couriers handling the shipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the fantastic quality and great designs of the... See more

Quality

Consumers find quality to be extremely positive, highlighting fantastic and well-made products. Reviewers... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive quickly and on... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Reviewers mention positive feedback about service, highlighting brilliant experiences with prompt, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have no problems with NE caps , The caps are fantastic, and good quality and great designs….. my problem is who they use to deliver……DPD….. awful That’s the only reason I have stopped ordering……... See more

Rated 5 out of 5 stars

This was my first purchase and nearly everything went well. The T shirt was delivered on time was good quality and fitted perfectly. The only slight downside was the tracking went wrong and informed... See more

Rated 5 out of 5 stars

This company is doing a fantastic job. The product quality is top-notch and exactly as described on their website. On top of that, the shipping was incredibly fast, and everything arrived safely packe... See more

Rated 5 out of 5 stars

Always quality Good caps good selection good as anyone else’s price. Relatively prompt delivery. Dpd pretended they tried to deliver with a time window so I sat waiting looking over the drive. That... See more



Company details

  1. Headwear Store
  2. Baseball
  3. Basketball Club
  4. Clothing Store
  5. Football Club

About New Era Cap

Written by the company

new era

New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back 100 years.

We are the official on field headwear provider for the teams in the MLB, NBA and NFL.

Other sports we have products for include football, motorsports, and rugby. We provide headwear for the likes of New York Yankees, LA Dodgers, Chicago Bulls, LA Lakers, Las Vegas Raiders and more!

Within these teams we have a range of headwear styles for everyone, these include:

- Our iconic 59FIFTY Fitted Cap
- Trucker Caps
- 9FORTY Adjustable Cap
- 9FIFTY Snapback Cap
- Beanie Hats
- 39THIRTY Stretch Fit Cap
- 9TWENTY Adjustable Cap

We also have a large range of exclusive clothing and accessories for all our different teams, from hoodies & sweatshirts, t-shirts, tops, vests, jackets, joggers, track pants and shorts.

Make sure you sign up to our emails today and receive 15% off your first order and be the first to hear about all the latest exclusives!

Click Here to Shop at New Era Cap now!

SHOP NEW IN SHOP HEADWEAR SHOP APPAREL SIGN UP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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4.2

All reviews

(14,317)

2,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love New Era

Love New Era. Got about 25 caps now. Website really easy to use and filter what I want. Always kept up to date with deliveries and arrives when they say it will!

August 3, 2026
Rated 1 out of 5 stars

They make you wait for refunds

The hat didnt fit and i am having a right nightmare with the return even though they received the return on the 7th i requested them to issue the refund but i have to wait a further 14 days...... its a joke i want my money back

August 7, 2026
Rated 5 out of 5 stars

Great Service

Super easy to place an order and really quick to dispatch. I had to return an item and this was very easy to do too.
Great service and super quick. I would highly recommend

July 31, 2026
Rated 5 out of 5 stars

Great cap!

Great cap. Really like the shape of 9forty. It doesn’t slouch on the head at the front. Picked this model with cloth strap rather than plastic strap at rear. I have a minor head issue where I can get a headache. The cloth strap at rear is softer on the head. Quick delivery by New Era also.

July 31, 2026
Rated 5 out of 5 stars

The selection they have is amazing

The selection they have is amazing. They always have a variety of caps of the different styles and its a simple process. One thing is that I would have liked it been free delivery but oh well. Overall satisfied.

July 30, 2026
Rated 2 out of 5 stars

Back of the cap was so small

Back of the cap was so small, it fitted me still but it looks ugly!! The shape is not right like one side is smaller than the other side. The previous one I got was perfect but with this one disappointed.😡, got it from Amazon too and that was worse wasted £75 ffs

July 23, 2026

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