New Scientist Reviews 

I placed an order for a subscription by mistake. I then emailed AND called to exercise my right of cancellation for a refund within 14 days. On the phone, I was told that they had to escalate it and I would receive an email regarding the refund however I have not received anything. After multiple emails and phone calls, it seems very difficult to get anything done with this company.

UPDATE
Finally received refund today so I am happy with the conclusion.

Consistently excellent content
I always enjoy reading the magazine, due to the breadth and quality of the information. Access to the archive on the website is also very useful.

Fine, no problems

I wish to purchase the recently published New Scientist book 'The nature of reality'. I have made several attempts to contact them about this but to no avail. Why on earth don't they have a customer-service e-mail address?

I am so disappointed. I loved your magazine but i am very angry since I've read an article of Graham Lawton about misleading science (may 6th 2020) with hydroxychloroquine as lonely exemple. Now I'm asking : Is NS impartial ? Can I believe it ?
Other subject : 4 weeks to receive the magazine is too long. So I think I'll quit at the end of my annual subscription.
With regrets

A great bench mark in a world of theatrical statistics and political spin -well done to you all! 👍👷

I read every issue, cover to cover, except the physics news which is beyond me. New Scientist is always thought provoking and I enjoy being part of the community of readers.

I thought I'd ordered the print version+ app, but have received none since renewal.
I cannot get the information telling me whether you have stopped printing it or not. I'd much prefer it to the app.

The videos are constantly buffering, have been horribly organised (there is no search function) and best of all are often recorded in loud malls with echoing background noise. Seriously, what are you thinking?

After 20 years I decided to stop my subscription. The scientific content isn’t of high quality anymore, it makes boring reading, and I already read most of it free from various newsletters. Sad.

I attempted to buy a subscription to New Scientist as a gift for my father. I used the gift subscription option on their website, which instantly diverted me to their standard subscription signup page. This was a bit of a red flag because a typical gift subscription page would usually allow you to enter your own details alongside those of the recipient.

That wasn't possible, so I entered my own details for billing purposes, assuming that I'd be able to activate the subscription on a different email address.

I was right. You can activate the subscription on another email address, but a couple of days after my father did this, the account was blocked. The New Scientist staff advised they'd blocked the account because they couldn't link it to a subscription. Sigh. Over the next six weeks, my father and I emailed back and forth with the New Scientist trying to explain the issue to them and get it fixed.

As I see it, this was clearly caused by a concerning flaw in their processes, but at no point did I feel like the customer service team really comprehended this. Actually, they weren't willing to address or respond to any of my questions or queries. It seemed a little like I was emailing an automated system. After 6 weeks, we were informed that the issue was resolved. However, my father still cannot log in or activate the account.

He received a physical copy of New Scientist in the post though - which is odd because I only purchased a digital subscription! Given that six weeks were wasted, I asked if the subscription could be restarted, but I never received a response as to whether this had happened or not. I don't have the will to spend half my life trying to fully resolve this, so I guess my poor old man will just have to make do with whatever comes through the post.

This is the most appalling customer service experience I've ever had. I don't typically write reviews but I felt incensed enough by this fiasco to do so. Reading some of the other reviews here, I'm now concerned the next battle will come when they bill me for a renewal without my knowledge or consent. I will never touch this magazine again and would implore anyone reading this to avoid wasting your time, energy and finances.

The quality of the articles has gone way down in the past year or so and now the cost of my annual subscription has gone up by 20% (whilst UK inflation is currently 0.8%). Time to cancel and look elsewhere I think!

Really awful magazine should not contain the word scientist in their name

Based on unconfirmed, untested, incomplete information that is dangerous and misleading, disregarding and damaging to human rights advocates

My periodic dose of facts, trends and implications of living in a modern technological society, in my California mail box, every week! While retired, I still get to keep up on evolutions, original ideas, and new trends in science...and, often, beyond. It is my anchor, in my belief that human beings CAN be honorable, and considerate, and inventive, despite the nightly news, or the bleatings of some wanna-be politician. And, I have neighbors who beg me for my back copies; they get passed around from house to house on my street in this rural California community, since I retired here from Silicon Valley.

Keep it up, and I'll keep ponying up. Maintain that same attention to important detail...in both the science, and the proficient use of our common language. And, with my forefathers having migrated from the UK, it's often a dose of connection to my ancestral roots.

I have been a subscriber for over a decade and have just cancelled my subscription. The target audience has shifted I think - it's now aimed at a school audience, and seems to be obsessed with targeting girls.
It has become a 'zine' aimed at entertaining rather than challenging.
So I've voted with my feet. Scientific American or Science look like better options, or Nature at a push.

If you would like a balanced view, you’re not gonna find it here. It’s a shame cause I actually enjoy most of the content. At every possibility they have to mention Trump in a negative way. I get it, he wasn’t supposed to win. Also in the comment section, the journalist? was rabbiting on about how the right wingers were ruining Twitter for her. In my experience it’s from both sides, but hey that must make me a Nazi.

I would just like to comment in the hope that NS take seriously the amount of poor reviews. I had an old and now seemingly outdated view and respect for the magazine. Please make it be known when a boardroom meeting has been had and acted upon in view of getting 99.9% science content back and its branded characteristics. Until then I am inclined to search your competitors.

I've been a New Scientist subscriber for literally decades and have generally thoroughly enjoyed the magazine every week. The quality and breath of articles was very good.

In the last few years I've noticed that the non-scientific content has increased and the quality of the articles decreased. Silly mistakes and ambiguities have crept in that should never have made it past the editorial staff (e.g. confusion with power & energy!) Such instances made me question continuing with paying a significant amount of money just to read an ever decreasing number of good articles, which are still to be found. However I did continue in the hope of seeing an improvement.

Then there was the revamp and change of editor last year! This ushered in only more detrimental aspects. Now we have "Games", "Culture" sections, constant adverts for NS events and rather simplistic cooking/hands on experiment sections. Other, dedicated publications exist for these things. This is NOT what I pay good money for in a NS subscription.

So, reluctantly, I have decided not renew my MS subscription in 2020.

Terrible app. I constantly struggle to get my login recognised, and have been locked out each time I come back to the app a few days later. I have had to give up many times. It is no user friendly. The help phoneline does not seem capable of giving sensible advice either.

The magazine is ok but I'm sick and tired of its sending spam emails asking me to subscribe literally every single day of the year.