We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I began a project with New Wave back in 2019. The doors arrived on time a perfectly sized as per the order details. There were plenty of options including: the colour, glazing spec, and integral... See more
Company replied
From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantas... See more
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We are the envy of all our friends with bifold doors installed. We love showing off our New Wave Doors! With space restrictions inside and outside, and after seeing and speaking to their team at a... See more
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Company details
Written by the company
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Contact info
18 Clothier Road, BS4 5PS, Brislington, United Kingdom
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4.5
Excellent
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Highly impressed
I was highly impressed with tge technical knowledge and workmanship of the New Wave engineers who repaired an slight issue with my lively sliding doors
August 11, 2025
Unprompted review
Reply from New Wave Doors
Dear Gareth
Thank you for your kind words - it’s great to hear that our engineers made a strong impression with both their technical knowledge and workmanship.
We’re glad the issue was resolved smoothly, and it’s always a pleasure to support customers who love their doors as much as you clearly do!
Kind Regards
Customer Service Team
Quality doors and after sales service
We purchased doors from New Wave when we built our extension back in 2021. We have been very pleased with the quality and operation of the doors following their installation. The company’s after sales service was also very good when a minor adjustment to one of the doors was undertaken recently.
August 7, 2025
Unprompted review
Reply from New Wave Doors
Dear Barry
Thank you for your review and for sharing your experience - it’s great to hear that your doors have continued to perform well since 2021.
We really appreciate the four stars, and we’re especially glad that our aftersales team were able to step in when needed. Ongoing care is a big part of what we offer, so it’s reassuring to know that support made a positive difference.
Thanks again for your feedback and for choosing New Wave Doors!
Kind Regards
Customer Service Team
A FANTASTIC DECISION
After Years of research we decided that for our project we wanted New Wave Doors. We wanted to see them in person and was able to do this at a Home Show. Meeting the team, seeing the product it sealed our decision.
Many emails to the New Wave team before and throughout the project demonstrated their expertise and patience with everything and this was both reassuring and refreshing. Nothing was too much trouble even liaising with our builders who were very impressed with both the customer service and quality of the windows.
The installation went very smoothly and we were given a thorough demonstration on how to operate the doors. We were reassured that should there be any problems as to door drop etc to contact and they would come back to re adjust. We were left the vents as our build had not been completed and these have been installed with no problem
We are over the moon with our doors and extremely pleased we went with New Wave and the fact we can completely open up the back of our house is fantastic. The doors have really put the Wow on our build. Family and Friends are so impressed and say when they come to renew they will be seriously considering having the same.
We would have no hesitation in thoroughly recommending New Wave Doors. Thankyou Claire and the team
August 18, 2025
Unprompted review
Reply from New Wave Doors
Dear AMFC
Thank you so much for such a thoughtful and uplifting review. It means the world to us - and to our whole New Wave family - to know that your experience from start to finish was so positive and memorable.
After all the time and care you put into your research, we’re genuinely honoured that you chose New Wave Doors for your project. We’re especially pleased to hear how supported you felt throughout the process - from the Home Show and early emails right through to installation and aftercare. The fact that the doors have added real ‘Wow’ to your build and made such a difference to your home is exactly what we aim for.
It’s also incredibly rewarding to hear how impressed your friends and family have been - there’s no higher compliment than word of mouth. Claire and the whole team will be absolutely thrilled to read your kind words.
We’re over the moon that you’re over the moon – and we’ll always be here if you need anything in the future.
Warmest Wishes
The Customer Service Team
Good doors but odd system of installation
We really like our doors and think we made the right choice having considered bi-folds, french and patio, but the process was slow and confusing. We were having old doors removed, sent pictures as requested and were told we'd have to get a surveyor to check the mantle could take the weight before they'd start work. The person who came to review seemed confused why they'd asked as it was obvious from the previous doors that it could. We then got booked in for the fitting and the two fitters said exactly the same thing. The fitters were really friendly and work was completed in less than a day, but not finished. My partner was home when the work took place and they told him that they'd recommend we finished it ourselves so left the vents off. We are not able to create a smooth finish so will be employing someone else to do that but I'm confused as to why that's the necessary way
March 8, 2025
Reply from New Wave Doors
Dear Rachel,
Thank you for your detailed feedback and for choosing New Wave Doors – we’re really pleased to hear you’re happy with the product itself and that the fitters made a good impression during the installation.
We’re sorry the process felt unclear at times. When it comes to installations involving existing openings and structural features like a mantle, we do sometimes err on the side of caution and request a survey to ensure everything meets load-bearing requirements – even if it may seem obvious from your perspective. That said, we appreciate that this added some confusion and we’ll review how we communicate these steps more clearly in future.
Regarding the vents – our fitters may have recommended leaving them off to allow you the flexibility to finish the interior decoration to your preference. In many cases, customers prefer to complete final trim work (plastering, painting, or boarding) around the new doors to achieve a clean, smooth finish, particularly when replacing older units where walls may need some remedial work.
Of course, if you’d like support with this or have further questions, we’re more than happy to help. Thank you again for your comments - they help us improve.
Best Regards
The Customer Service Team
Great service
August 14, 2025
Unprompted review
Reply from New Wave Doors
Hi Connor,
Thank you for your 5-star review! We're delighted to hear you were pleased with the service – it means a lot.
If you ever need anything else, don’t hesitate to get in touch.
Best Regards
The Customer Service Team
New wave have been very professional
New wave have been very professional. Installation team, particularly Claire and her team have been very helpful . All doors installed on the specified date and we hope to use it more often after the building works in the sunshine.
A.Raajkumar
June 25, 2025
Unprompted review
Reply from New Wave Doors
Dear A. Raajkumar
Thank you for your kind review. We’re really pleased to hear that everything went smoothly and that our team - especially Claire - made a positive impression.
It’s great to know your doors were installed on time, and we hope you enjoy using them to the fullest once your building works are complete and the sun’s shining!
Kind Regards
Customer Service Team
Great Company, Great Doors!
I first saw New Wave doors during a Home Exhibition event at the Excel Centre in London. From the very outset until my patio doors were installed the company were excellent! They were professional throughout, advised at every stage and were very knowledgeable not only on their flagship doors but also from a construction perspective. Their workmanship is of a very high standard indeed. The customer care and engagement was excellent from beginning to end. I would highly recommend New Wave and installing their doors as opposed to standard bi-folds. New Wave doors look great overall. To add gravitas to this review, I am a Chartered Civil Engineer with over 26 years of industry and construction experience. Hence, I expect precision, high quality workmanship and excellence.
July 31, 2025
Unprompted review
Reply from New Wave Doors
Dear Mr K Mistry
Thank you for such a thoughtful and detailed review. Coming from someone with your level of experience in the construction industry, your comments carry real weight - and we’re genuinely grateful for them.
We’re delighted to hear that both the product and the overall service lived up to your expectations. Delivering precision and quality is something we care deeply about, so it’s fantastic to know that stood out to you throughout the process.
Your recommendation means a great deal - thank you again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Positive and excellent service from ordering to installation.
Our experience was positive from the outset.A professional and friendly company.There was no hard sell and the product spoke for itself. The company ensured clarity in what was being purchased and agreed to from the start.Time schedules were adhered to and they kept us well informed and kept in contact.They were prepared to speak directly to our builders and walked the extra mile to assist throughout the pre installation process.The installers were professional, courteous and gave us an accurate time estimate of the installation. They had the patience to “teach” us how to use the doors.Very pleased from start to finish.
July 10, 2025
Unprompted review
Reply from New Wave Doors
Dear Mrs Elizabeth Morgan
Thank you so much for your generous feedback. We’re thrilled to hear that your experience with us was so positive from start to finish.
It’s great to know that our team’s clarity, communication, and commitment to service stood out – from the early stages of planning and coordination with your builders, right through to installation. We’re especially pleased you appreciated the lack of pressure, the transparency, and the time taken to ensure you were comfortable using your new doors.
We set high standards across every part of the customer journey, and your review reaffirms the effort our entire team puts in to make sure every customer feels informed, supported, and valued throughout. It’s exactly the kind of experience we aim to deliver every time – so thank you for recognising that.
We’re delighted you’re so pleased with the end result, and we’re always here if you need anything in the future.
Best Wishes
Customer Service Team
Have a set of bifold doors for our…
Have a set of bifold doors for our backdoor and they are great. Very reliable and well sealed
July 31, 2025
Unprompted review
Reply from New Wave Doors
Dear Jamie,
Thank you for your kind words! We’re so pleased to hear that you're enjoying your doors.
While many people refer to them as "bi-folds" out of habit, we’re proud to say you’ve actually got a New Wave Door – a completely different system that offers unique versatility and security. It’s great to see you’re already experiencing the benefits of this!
Thanks again for your feedback – we’re delighted you’re happy with your installation, and we’re here if you ever need anything in future.
Warm Regards
Customer Service Team
NEW WAVE DOORS
We purchased ‘NEW WAVE’ doors about eight years ago (our builder recommended them). We are very very happy with them. Several of our friends after seeing ours have purchased NEW WAVE doors too.
Customer care is great, nothing is too much trouble.
Rose & Gordon
July 19, 2025
Unprompted review
Reply from New Wave Doors
Dear Rose & Gordon
Thank you so much for your kind words – it’s wonderful to hear you’re still so happy with your New Wave Doors after eight years! We’re especially grateful to know that your experience has inspired friends to choose us as well.
We’re proud to offer doors that stand the test of time, and it’s great to hear our customer care team has been there whenever needed.
If there's ever anything we can help with down the line, just let us know.
Warm Regards
The Customer Service Team
Great product and service
I’ve had my doors for almost 10 years and love the design and ease of use. I’ve had a couple of tiny issues with them but the customer service team have been very efficient and sorted them quickly in a friendly and helpful way
July 18, 2025
Unprompted review
Reply from New Wave Doors
Dear Customer
Thank you for your fantastic review and for being a valued customer for nearly 10 years! We're so pleased to hear how much you enjoy the design and effortless usability of your New Wave Doors.
If you ever need anything in future, we’re here to help.
Best Wishes
The Customer Service Team
New wave are a excellent company would…
New wave are a excellent company would highly recommend and definitely use again
July 3, 2025
Unprompted review
Reply from New Wave Doors
Dear Sam
Thank you for the great feedback - it’s always a pleasure to hear from someone who’d happily return to us and recommend us to others.
We really appreciate your support and look forward to seeing you again soon!
Kind Regards
Customer Service Team
Amazing company and product
Amazing company and product. Installation process was very smooth and on time as promised. The door dropped slightly so gave them a call and they arranged a remedial visit within one month.
June 10, 2025
Unprompted review
Reply from New Wave Doors
Dear Ralph
Thank you for your great review! We’re so pleased to hear that you're happy with everything.
It’s also great to know our team was quick to respond when your door needed a slight adjustment.
Thanks again for your kind words and for choosing New Wave Doors!
Kind Regards
Customer Service Team
Company in Liquidation ?
My builder recommended new wave doors . I did abit of research at companies house and doesn't sit right with me . Shows in Liquidation and appointed liquidator's Deltaco 1 Ltd . Company number 08256479 . Sounds dodgy to me and i went elsewhere
June 9, 2025
Unprompted review
Reply from New Wave Doors
Hi Maureen
Thank you for your review, and we’re sorry to hear you went elsewhere. Your builder did get in touch with us, and we clarified this with them at the time.
Your builder is a regular customer of ours and, like many in the trade, recommends us to their clients based on years of experience with our products and service - something for which we are very grateful.
What you’ve mentioned relates to a separate matter and does not affect our UK operations or our customers. It is part of a wider reorganisation to reflect evolving market conditions in both the UK and Europe.
We’re more than happy to speak with you directly if we can be of any help, but if you’ve already chosen another door system, that’s absolutely fine - we wish you all the best with your project.
We would, however, like to thank you for considering New Wave Doors as an option - it’s all we can ask.
Kind Regards
Customer Service Team
Positive Experience
We visited New Wave doors in Bristol a family owned business last weekend 31st May 1st June and we really appreciated the time and effort Claire put into explaining to us the pros and cons of their product which we thought had been very well designed and quite amazing with the pros a definite win. Having said that we unfortunately are not going for New Wave doors ourselves due to the placing of our extension and the layout of our garden, we are now going for the old design of sliding doors which of course sadly will never be able to open fully.
We visited New Wave doors on both Saturday and Sunday taking up a considerable amount of Claire’s time which never seemed a problem to her making us feel so welcome and under no pressure whatsoever.
Had we been able to have New Wave doors I’m sure we’d have scored them 5*
May 31, 2025
Unprompted review
Reply from New Wave Doors
Dear Dee
Thank you so much for your kind and thoughtful review. We're really glad you enjoyed your visit to our Bristol showroom and that you found our product impressive, even if the layout of your extension meant it wasn’t the right fit this time.
Claire will be so pleased to know that her time and guidance made a positive impression. We always aim to offer honest, helpful advice without any pressure, and it’s lovely to hear that came across during your visit.
Thank you again for your warm feedback - it genuinely means a lot to us. And if circumstances ever change, we’d be delighted to help.
Kind Regards
Customer Service Team
A smooth process
We originally put a deposit down for our new wave doors last year, thinking building work would start in the next following months, but it was delayed to the beginning of the year. Both Zoe and Claire were super helpful and made the whole thing stress free, and wer always on hand on email or the phone if I had any queries. We've now got our beautiful doors installed by the two helpful fitters who make sure you know how to use them properly before they go. Would highly recommend! We were warned the doors may drop after 6 months (which doors normally do), and they can come back to rectify if needed, so hopefully the aftercare will be just as top notch!
April 25, 2025
Unprompted review
Reply from New Wave Doors
Dear Gemma
Thank you for your lovely review! We’re so pleased to hear that the whole process was smooth and stress-free (despite the building delays).
It’s great to know that our team were helpful and responsive throughout, and that our fitters took the time to ensure everything was explained clearly before leaving. That attention to detail is something we take real pride in.
We’re thrilled you’re happy with your beautiful new doors, and rest assured, if any adjustments are needed down the line, our aftercare team will be just as committed to helping.
Thanks again for the recommendation!
Kind Regards
Customer Service Team
Great until they’ve had your money off…
Great until they’ve had your money off you! Very poor after sales service. Been waiting for over a month for a reply from customer services as our doors need adjusting and at worst we are unable to close them on occasion. Chased up and finally got a reply to say we are on a “waiting list”. A week later on from this reply still not heard anything.
Was hoping to be able to recommend them to some neighbours and our builder, but sadly this experience of after sales support means that I would not recommend them at all. Wish I had got standard bifolds from a local company instead.
Have edited my review as maybe the original 1 star was a little harsh. The company were very helpful through the ordering and fitting process and the door concept itself is great, but I still stand by the fact that the after sales service is very poor and I believe this is the measure of a good company!
May 16, 2025
Unprompted review
Avoid at all costs!
Dont go near this company. Everything they do will lead to trouble for you.
April 30, 2025
Unprompted review
Reply from New Wave Doors
Dear Mike
We have no record of any order or communication under your name in our system, we have requested information from you but you have failed to respond.
If you are a genuine customer, please contact us directly at customerservice@newwavedoors.co.uk with your full name, order reference, and relevant details so we can investigate and assist you accordingly.
If we do not receive a response within a reasonable timeframe, we will be left to regard this review as what we currently suspect it to be.
Sincerely
New Wave Doors
I have been waiting for two weeks to…
Called on the 17th April I have been waiting for over two weeks to have my door repaired despite several calls no one has returned my calls there ref cs25085 1st may still waiting for a date only an email acknowledgement of my request.
18th May Finally everything is working,very helpful at the beginning but poor after sales.
April 17, 2025
Unprompted review
Great Service from New Wave Doors
Really happy with our new door from New Wave. It looks great—something a bit different, which is exactly what we were after. The team were super helpful the whole way through, just easy to deal with and genuinely nice. Would definitely recommend
April 1, 2025
Reply from New Wave Doors
Dear Kim
Thank you for your lovely review! We’re so pleased to hear that you’re happy with your new door and that it delivered exactly what you were looking for - something a bit different and special.
It’s great to know our team made the whole process easy and enjoyable. We really appreciate your kind words and your recommendation means a lot.
If you ever need anything in the future, we’re always here to help!
Kind Regards
Customer Service Team
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