I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
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My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
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Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
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I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
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Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from New York Theatre Guide
Thank you for the feedback! We are glad we could help you resolve the booking error quickly. We hope you have a wonderful time at the show!
Very quick response time & resolution
Very quick response time & resolution! Although I am old school & prefer speaking my Customer Service Representative, Alex came across as kind & concerned about resolving my issue. He definitely deserves 5 stars & I appreciate your company understanding my concerns. Definitely you have a return customer because of it.
January 12, 2026
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re thrilled to hear Alex was able to resolve your issue quickly and with care. We’ll be sure to pass along your 5-star praise to him. We really appreciate your support and look forward to helping you again soon!
Reply from New York Theatre Guide
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and really appreciate your support.
Superlative customer service
Jenny, Alex, Andy and Keith have each recently helped me as I tried to attend a show and had to cancel. As I've said in each of my e-communications with them, I've had stellar service with quick responses and exceptional solutions. It's rare indeed to experience this type of personal customer service online or otherwise, these days and I commend you all.
January 4, 2026
Reply from New York Theatre Guide
Thank you so much for your incredibly kind feedback! We’re delighted to hear that Jenny, Alex, Andy, and Keith all provided stellar service with quick responses and thoughtful solutions. We’ll be sure to pass along your praise to them — it truly means a lot to our team.
Reply from New York Theatre Guide
Thank you for your feedback! We’re glad to hear that Marika was extremely helpful. We’ll be sure to pass your kind words on to her!
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re delighted to hear that Michael was kind and able to solve your problem quickly and effectively. We’ll be sure to pass your praise on to him!
The response is always on time and on…
The response is always on time and on point! Thanks for assisting us Michael!
December 23, 2025
Reply from New York Theatre Guide
Thank you for your feedback! We’re thrilled to hear that Michael was able to assist you promptly and effectively. We’ll be sure to pass your praise on to him!
Michael went above and beyond to assist…
Michael went above and beyond to assist me and did a fantastic job! Thank you Michael!
December 17, 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re thrilled to hear that Michael went above and beyond to assist you. We’ll be sure to pass your praise on to him!
Overpriced
Overpriced. Bad selection. Impossible to cancel even minutes after the purchase. I should have known better. Always buy direct. Won’t use them again.
December 13, 2025
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Ticket prices and availability are set by the production and can vary. Cancellations are subject to the terms of the ticket and any optional protection purchased. As a ticket agency, we work with theatres and productions to provide access to a wide range of tickets. Prices can vary based on demand, availability, and associated booking fees, which allow us to continue offering this service. We appreciate your perspective and your honesty.
I’m more than thrilled with Jenny’s…
I’m more than thrilled with Jenny’s help.
She helped me tremendously. I had to cancel my purchase due to the conflict of interest. Jenny helped me get a full refund after I purchased new tickets.
Thank you so much Jenny for working with the box venue and making it happen for me
December 12, 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re delighted to hear that Jenny was able to assist you and secure a full refund while coordinating with the venue. We’ll be sure to pass your praise on to her!
Excellent customer service
I purchased tickets for a night out with a friend. Her plans changed so I wanted to transfer my tickets to someone else to use. I didn’t know how to do it so I contacted customer service on the chat option and Marika emailed me back promptly. She very clearly explained to me how to do it and emailed the ticket barcodes for me. Wonderful service. Thank you, Marika!
December 11, 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re thrilled to hear that Marika provided clear instructions and promptly assisted you with transferring your tickets. We’ll be sure to pass your praise on to her — she’ll be delighted to hear it!
Mariska was very helpful!
Mariska was very helpful!! She handle my case with care and concern
December 2, 2025
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re delighted to hear that Marika was able to assist you with care and concern. We’ll be sure to pass on your lovely feedback to her.
Answered my email immediately resolved…
Answered my email immediately resolved the issue exceptional service thank you so much
December 1, 2025
Unprompted review
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re thrilled to hear that your issue was resolved quickly and that you had an exceptional experience with our team.
Marika was very helpful and resolved a…
Marika was very helpful and resolved a mistake (which I made on my own) and did in a timely fashion too boot!
November 26, 2025
Reply from New York Theatre Guide
Thank you for sharing! We’re glad Marika was able to help and resolve the issue quickly. We’ll be sure to pass along your kind words!
Terrible experience.
Terrible experience.
Was charged for the wrong ticket wrong day and couldn’t change it. I selected a ticket for today not for a weeks time
They were about to charge me for two tickets also. I caught that right in time
Total scam. Give me my money back
November 24, 2025
Unprompted review
Reply from New York Theatre Guide
We’re very sorry to hear about this experience. It sounds like there was an issue with your order. It seems like the wrong date was originally selected at checkout. Our team is always available via live chat or email to review orders, provide options, and ensure you are able to see the performance you intended. Please reach out so we can assist you directly as we were unable to locate your account from this review.
Great experience
The easiness of booking, each and every actor were brilliant. The winter garden was a lovely theatre, warm and clean. We were in seats 2 and 4 RHS G and had great views.
Theatre staff were also great helping with finding seats and giving out programmes
November 23, 2025
Unprompted review
Reply from New York Theatre Guide
It’s wonderful to know that you had a positive experience with our team. We’re always here to ensure a smooth and enjoyable ticket-buying process, and we can’t wait to assist you again on your next trip to London! If you'd like you can leave a review of the performance and your experience on show-score.com to let others know of this wonderful experience.
Marika was extremely helpful and super…
Marika was extremely helpful and super patience. I received the best customer service from Marika. Thank you Marika.
November 19, 2025
Reply from New York Theatre Guide
Thank you for sharing your experience! We’re thrilled to hear that Marika provided such helpful and patient support. We’ll be sure to pass along your kind words—she’ll be delighted!
All was TERRIBLE except the actors’…
All was TERRIBLE except the actors’ talent…. the TEXT, as required by the writer/director, spoken words was gross, ugly, so on and so forth…
We cannot recommend this, OH MARY, for the sake of ethics…. The worst play we have attended WORLDWIDE….
November 14, 2025
Unprompted review
Reply from New York Theatre Guide
Thank you for your review. We’re sorry to hear this particular show didn’t live up to expectations. We know every theatre experience is unique, and we hope your next one is truly magical! Feel free to leave a review of the performance on Show Score. If there’s anything we can do to assist with your booking or future plans, please reach out—we’d love to help!
Problem with redeeming voucher
I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The customer support specialist (Andy) very kindly helped me out when I experienced a bit of difficulty redeeming the voucher I received from cancelling my initial tickets. Absolute life saver!! Very efficient and put me at ease being a student travelling abroad. Thanks again Andy!
November 10, 2025
Reply from New York Theatre Guide
We’re so glad Andy could help make your trip a little easier! It’s great to hear everything was resolved quickly and smoothly. Thank you for sharing your experience—we really appreciate it and hope you enjoy your Broadway show!
An exceptional experience
An exceptional experience due to unfortunate circumstances couldn’t attend and a speedy efficient response and Lovely correspondence with Hank you
November 8, 2025
Unprompted review
Reply from New York Theatre Guide
Thank you for sharing your feedback—we really appreciate it and hope you enjoy your next show with us.
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