Nexa Law Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive approach, and ability to make complex processes feel straightforward and manageable. People frequently highlight the exceptional service, noting quick response times and clear, consistent communication throughout their entire experience. Reviewers often describe their overall user experience as smooth, efficient, and stress-free, even for complex situations. Many customers express strong recommendations, highlighting the team's dedication and proactive approach in achieving successful outcomes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Users describe positive interactions with response times, highlighting prompt communication and quick replies... See more

User experience

Clients share positive opinions on user experience, with many describing it as fantastic, simple, and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wesley & Sara did a fantastic job getting our house buy through super fast. In normal circumstances stances this would have taken double the time however, they made it work. No problem communicating... See more

Rated 5 out of 5 stars

Absolutely TOP in regard to prompt responses, communication and support throughout selling your home. If you looking for quick transparent solicitors NEXEA Law is the way to go. JAYNE and REBECCA who... See more

Company replied

Rated 5 out of 5 stars

Nexa Law has been fantastic in supporting us in our house buying process. We've been through 3 houses as FTB and Samuel and the team were supportive throughout. Prompt responses, clear cut information... See more

Company replied

Rated 5 out of 5 stars

Sara and Wesley were extremely helpful, proactive and kind whilst dealing with the sale of my late father’s property. They arranged as much as they could without involving me when possible, which was... See more


Company details

  1. Lawyer

Written by the company

nexa law - providing legal services based around our core values of flexibility, value for money, quality and customer service. Call 0330 024 2420


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(263)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samuel Ogden & His team

Brilliant service throughout in helping us get our first property, worked well within time frames, kept us updated throughout the whole process with detailed information, everything done as expected, 0 complaints and would highly recommend these guys to anyone who is purchasing a property.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Jayne and Rebecca = amazing

Jayne and Rebecca were a fantastic team for my house move. Such personable ladies who kept me in the loop and fought on my behalf. I will 100% call on them again in the future and would highly recommend them for any future customers.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, kept up to speed through the whole process of selling and purchasing our home.

Great communication from both Jayne and Rebecca.

Many thanks for all your help!

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

One star is too high.

One star is too high.
It was the worse experience I have had in buying or selling a property. There was a total lack of communication, resulting in me repeatedly chasing them for information, and only finding out at 3.15pm the day before completion was due, that it wasn’t happening. In that phone call I was given incorrect legal advice about the next steps. That resulted in my flat then completing 8 days later without me knowing about it! And me still living there! Since then, they have sent over a confusing completion statement- I’ve asked for clarity about my costs to Nexa. Because despite admitting mistakes, and an email from them saying they will return the interest they cost me because of their incorrect legal advise AND a different email saying there will be a reduction in my fees, I appear to have paid even more than my original agreement of £1500, not less. And I am struggling to find the £700 compensation they claim they have paid me. Nobody wants to go up against a large law firm, but it feels they are being deliberately confusing.
Mistakes happen, I understand that. And I have had to think hard about putting a review on here. I would rather it had just been dealt with properly- apology, here’s the £940 back that we cost you, and a reduction on your fees because you did not actually get the correct standard of work from us. Problem solved. Instead, I know have to go the to the Ombudsman and Law Society for a resolution. Maybe they can explain where the £2,300 I gave to Nexa has been spent.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication from team…

Excellent communication from team members both with client and estate agent. Very clear instructions with gentle nudges to myself, the client, to complete documentation. Thorough and professional. I’d definitely recommend them.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Next Law

I would highly recommend using Nexa Law for any property transactions . In particular Jayne Atkinson and Rebecca Healey . They were both professional and approachable . I was kept fully informed at all times and emails/calls were always responded to quickly . The service was excellent .

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of property…

Victoria from Nexa Law was very efficient and kept us well informed on updates of the property sale. Would have no hesitation in using Nexa Law services again and would certainly recommend. Thank you Victoria!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful…

I had issues with land registry after purchasing a property. Wesley and Sara went above and beyond in chasing up the department until everything went through. Thank you hugely to both.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Zahrah was beyond amazing

Zahrah was beyond amazing
Zahrah was beyond amazing. She is obviously extremely knowledgeable and competent does not even begin to describe her. My purchase, because of issues caused by the vendors, was challenging to say the least and not helped by either the vendors or their solicitor, neither of whom seemed to have the faintest idea of what they were supposed to do or when!! I am now in my new (to me) home and very happy to be here.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

A bunch of useless bandits

It would be hard to describe the appalling service we received from this crowd of bandits without using swear words. Despite having a named person dealing with the sale and the name of her supervisor, we have now been waiting 16 days with nothing but silence from either of us for a sale to complete. They have everything they need, the buyer is able and ready to complete, we're able to complete, and yet when we ask for an update we're ignored and it's dragging on and on with no reasons whatsoever given for the delay. I'm going to have to report them to the SRA very soon. They need a rocket up their backsides. PLEASE, EVERYONE, SAVE YOURSELF THE STRESS AND DO NOT USE THIS BUNCH OF IDIOTS. Go and employ a professional company as well, one that has the right skills and is capable of communication with their clients.

April 29, 2025
Unprompted review
Nexa Law logo

Reply from Nexa Law

Thank you for the review, we don't know who you are I am afraid and we have no record of a complaint. Please may we suggest you pursue the complaints policy before making accusations.

Rated 5 out of 5 stars

Great Service, Cannot fault

We cannot fault the service we have had from Victoria and Paula. We are first time buyers so the whole process is new to us, and Victoria and Paula made the process so easy. We were constantly updated as to how everything was going and no question was a silly one. We would definitely recommend using Victoria and Paula at Nexa Law - thank you for all your help!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jayne Atkinson & Rebecca Healey

Jayne and Rebecca were absolutely amazing, constantly keeping us up to date with progress and helping keep stress to a minimum. 5 stars doesn't even begin to cover how amazing these two are. Both lovely ladies were really kind and understanding as well as accommodating around working hours for me and my partner. I couldn't recommend anyone as much as I would these two. Keep up the excellent work both and thank you both again so much!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Conveyancing Dream

I cannot thank or recommend Jayne Atkinson and Rebecca Healey enough. Within the process of buying my first home, the easiest and smoothest part of the process was the conveyancing. Communication was clear and understandable. Queries were dealt with promptly and the whole process was very efficient. Huge thanks to both Jayne and Rebecca who are a credit to Nexa Law and it was a pleasure instructing them and I strongly recommend them to anyone buying a house.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Honestly the worst experience I have…

Honestly the worst experience I have ever had with a law firm. Worked with them as they were linked to the auction house, and previous sales went well with their previous solicitors, Gordon Brown.

Completely unresponsive to emails or questions, like genuinely just completely ignored. No phone calls, no and for some reason put in a condition of sale that depends on the title deed being updated (ergo Land Reg doing their admin) before it can complete rather than satisfaction the lender is removing their charge (as evidenced by lender). Now myself and buyer are waiting for Land Reg (backlog currently huge) before it can complete. Absolutely insane. Could be months. Never ever had a transaction like it. My other solicitors are equally as baffled.

I will be logging a formal complaint with them and the ombudsman as this is having an huge impact is huge on my business and other developments.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Zahrah Aullybocus is brilliant at her job!

Zahrah Aullybocus did a brilliant job with the sale of our old house and purchase of our Grade 2 listed property. She was always very responsive and no question was a silly one (or at least she made us feel that way!) and gave us the time we needed to make informed decisions. She is incredibly dedicated to her work and we are immensely grateful to have had her guiding us through the house sale/purchase process.
Mr and Mrs C

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Rina carried out the conveyancing for…

Rina carried out the conveyancing for the sale of our flat. She was highly professional and proactive in her approach and communications. She provided excellent advice, responded to queries promptly and yet managed to provide a personal touch. I could always call her for advice and she would call to update me at key moments over the sale. Her commitment was genuine and she went the extra mile to get the sale completed on time. I would not hesitate to work with Rina again.

March 28, 2025
Unprompted review

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