Browsing & ordering online was fairly simple, & I opted for collection at my nearest store, which is always very straightforward & efficient. Items purchased were in good order & the recipients (Chris... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered three goods, ordered two in store and got sms txt to let me know they were in store and ordered one on line myself and got an email to let me know it was in store. It would have been easier... See more
Very disappointed. Ordered for next day delivery and it didnt arrive. Called to cancel as we werent going to be available to receive the package as it wasnt delivered as stated. They refunded me... See more
Company replied
The simplicity of browsing on line , the clearance is such good value for money from homeware to clothing for all . The ease of returns where the machine is quick or staff are on hand to assist. I... See more
Company details
- Clothing Store
- Children's Clothing Store
- Cosmetics Store
- Fashion Accessories Store
- Furniture Store
- Sportswear Store
Written by the company
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
Contact info
Next Head Office, Desford Road, LE19 4AT, Leicester, United Kingdom
- 0333 777 8000
- customer_team@next.co.uk
- www.next.co.uk
4.3
Excellent
282K reviews
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People also looked at
Such lovely staff wot more can I say.
April 26, 2026
Great service
All the items arrived quickly for pick up and they are of great quality. Had to return one item and it was also a very straightforward process.
April 26, 2026
the staff were very thoughtful dealing…
the staff were very thoughtful dealing with our issue
April 26, 2026
Great service
Very easy to find what you want, fast delivery and very easy to return if needed.
Very happy with the service!
April 26, 2026
Shopping with Next
Shopping with Next is so easy.Just always quick efficient service,pleasant staff. Never any problems.
April 26, 2026
Excellent quality on all 3 garments
April 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Last 2 occasions I have ordered 2…
Last 2 occasions I have ordered 2 different duvets in which 1 lost in transit and second not delivered according to shipment in order prior purchasing.
April 26, 2026
Reply from Next
Hi , I’m really sorry to hear this. We would really like
to put things right for you. We’ve emailed you for some more details so we can
contact you to discuss this matter further. We look forward to speaking to you
soon.
I ordered on Saturday and parcel…
I ordered on Saturday and parcel arrived on the next day. Very impressed with online service.
April 26, 2026
It is always a pleasure to shop in…
It is always a pleasure to shop in Next. The colours and range of clothes are very good and their 'Petite' range is a godsend especially trousers. My only moan is, when is everyone going to stop selling 'Wide Leg' trousers and jeans, not everyone likes them and I couldn't find one pair of straight Leg trousers so that was really disappointing. Please Next, dont buy them next year!!
April 26, 2026
My experience has ever only been great…
My experience has ever only been great from ordering to collecting/delivery, I really don’t have any problems.
April 26, 2026
Bought a bunch of baby clothes
Bought a bunch of baby clothes, honestly they have such good quality clothes!
April 12, 2026
My order was delivered quickly
My order was delivered quickly. Although not all items fit, requiring a return to store, that was easy to do and the staff are always helpful. I'm very pleased with the items I kept, including some cargo trousers for my partner, who can be hard to fit.
April 26, 2026
Prompt delivery with regular updates
Prompt delivery with regular updates, good and easy returns, quality products
April 26, 2026
I love everything
April 26, 2026
I love next it's my Bible
I love next there is always something I can buy it's fast fantastic service and very good quality and perfect prices
April 26, 2026
Bought summer dresses
bought three summer dresses online to pick up a day later. They were very inexpensive and pretty. Quality ok for what I paid
April 26, 2026
Not as good
I used to love shopping at next however lately the petite section is poor and some trousers I ordered recently where of dreadful condition
December 2, 2025
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