Browsing & ordering online was fairly simple, & I opted for collection at my nearest store, which is always very straightforward & efficient. Items purchased were in good order & the recipients (Chris... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered three goods, ordered two in store and got sms txt to let me know they were in store and ordered one on line myself and got an email to let me know it was in store. It would have been easier... See more
Very disappointed. Ordered for next day delivery and it didnt arrive. Called to cancel as we werent going to be available to receive the package as it wasnt delivered as stated. They refunded me... See more
Company replied
The simplicity of browsing on line , the clearance is such good value for money from homeware to clothing for all . The ease of returns where the machine is quick or staff are on hand to assist. I... See more
Company details
- Clothing Store
- Children's Clothing Store
- Cosmetics Store
- Fashion Accessories Store
- Furniture Store
- Sportswear Store
Written by the company
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
Contact info
Next Head Office, Desford Road, LE19 4AT, Leicester, United Kingdom
- 0333 777 8000
- customer_team@next.co.uk
- www.next.co.uk
4.3
Excellent
282K reviews
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People also looked at
Thank you to Nicky at Next Townsmoor in…
Thank you to Nicky at Next Townsmoor in Blackburn, you have restored my faith in customer services. It took 3 phone calls yesterday to try and get through to the store. Twice I got put through to customer services, the first lady clearly didn't do what she said she would, the second one didn't listen to my issue properly!!
Thankfully 3rd time lucky I managed to get through to the store and Nicky listened to my issue and it was all solved within minutes, for which I am very grateful.
When will these companies understand we need to deal directly with the stores and not some customer service centre abroad where no one is really interested in 'customer service'! Its almost as bad as continuing to use Evri as your parcel delivery service with all the bad reviews they have and this is from experience. For for the second time a big VIP order has gone missing at Evri full of designer labels!!
April 24, 2026
Unprompted review
5* service
Ordered online it was simple and quick had my order delivered to the store and received an email the next day to go and collect great service while in store no problems what so ever from ordering to collecting 5* from me
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misleading photos/lost delivery cost
For the price I got my TV stand, quality wasn’t there, but most of all, colour of it in pictures were different then it came. In photos looked nice warm wood, came this grey looking furniture. Send back straight away. But the fact I paid £20 for delivery and it’s not what I ordered, lost that money for their misleading photos, and said I should pay for sending it back £30, but as I’m not happy won’t need to pay, why should I lose any money anyways?! Not happy at all
April 25, 2026
Reply from Next
Hi , I’m really sorry to hear this. We would really like
to put things right for you. We’ve emailed you for some more details so we can
contact you to discuss this matter further. We look forward to speaking to you
soon.
I love next
I love next. It took me while to be convinced to sign up to their shipping package but I did. I don’t regret it. I can now indulge at leisure.
April 25, 2026
Easy pick up and next day which is just…
Easy pick up and next day which is just what I needed thank you
April 25, 2026
My whole experience from finding what I…
My whole experience from finding what I wanted to choosing sizes & adding them to my basket was so easy plus ordering & delivering to pick up was smooth sailing alerted me every step of the way & pick up was so easy & quick.
April 25, 2026
Great experience
Ordering was so straightforward with next day delivery. Service always excellent.
April 25, 2026
Easy to order easy to collect and great…
Easy to order easy to collect and great communication xx
April 25, 2026
Terrible design
Terrible design. Does not do what is intended. Will be returning tomorrow. The hanger is off to the left, meaning the whole basket is permanently tilted diaganol. Id expect that from Temu - but not from Next. What happened?
April 25, 2026
Reply from Next
Hi , I’m really sorry to hear this. We would really like
to put things right for you. We’ve emailed you for some more details so we can
contact you to discuss this matter further. We look forward to speaking to you
soon.
Easy to get what I wanted and returns…
Easy to get what I wanted and returns were simple.
April 25, 2026
Speed of delivery and service provided…
Speed of delivery and service provided by standard at your Marshall Lake store.
April 25, 2026
Parker sofa
Bought the parker sofa less than 6 months ago and it has already creased so much even though it has hardly been sat on which us so disappointing for the money you spend on a "good quality" sofa.
The chase section cushion also sits differently/lower making it look all off and cheap. I have complained but apparently nothing is wrong. Would recommend to save your money and not purchase this sofa.
April 25, 2026
Unprompted review
Reply from Next
Hi There, Thank you for your feedback, This is really disappointing. We would really like the opportunity to discuss this further with you.
Please drop us an email on we_are_listening@next.co.uk with a copy of this review and we will be in touch shortly.
Great selection of products
Great selection of products, swift delivery.
It would be useful to have more short length trousers actually available, as they seem to go out of stock very quickly.
April 24, 2026
Easy online shopping
Easy to order online,arrived to the store the next day with a very simple pickup.Good communication from Next by text . Great products.Very pleased with the whole service.
April 24, 2026
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