I bought it when they replaced the backend panel for the first time on their website. After the purchase, the internal network IP displayed by the IP has no external network IP address. After I opened... See more
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See what reviewers are saying
If you actually want to keep your data, don't bother. NextArray use disks that are either really cheap or just crappily made, they fail after so long and always have really high power-on hour valu... See more
I've used their service for a year. At the start their service is not stable and shutdown frequently. They've upgraded their plateform multi times and now it become much more stable. It is now the pro... See more
This guys has provided me with excellent services at a very affordable price, allowing my application to run at the lowest cost possible. I am very grateful to them and I hope they continue to thrive.... See more
Company details
Written by the company
NextArray is a premium hosting & managed services company dedicated to providing IT services to all levels of clients.
Contact info
1030 US Hwy 377 #110-420, 76048, Granbury, United States
- 877-699-6339
- hello@nextarray.com
- www.nextarray.com
Abysmal
Abysmal. Paid over $100 for a server on 17th January. Despite being 48-72 hours delivery, there is no server and since requesting a refund. The company said they cannot find my payment, despite a paid invoice in the client area and email confirmations from the payment provider and their system.
It is a consistant battle to even be acknowledged and despite weeks of leniency regarding the refund, there is no sign of a refund and only unprofessional behaviour.
If i were you, avoid NextArray like the plague it is and find another provider. If TrustPilot requests evidence of my claims, I have full proof available and will provide it. This review is staying and is an accurate account of my experience with NextArray.
February 22, 2022
Unprompted review
Reply from NextArray
Hello Anonymous, We would love to research this and see where we went wrong and how we can correct this issue moving forward. We do sometimes have high ticket/new orders coming in and some orders can get over looked. While this is no excuse for what happened we would love to make it up to you. Please contact us directly and let's see if we can't make things right.
shocking customer service
shocking customer service, Online chat states they are online but its been 3hrs with no reply. Take forever to deploy servers.
February 20, 2022
Unprompted review
Reply from NextArray
We do apologize, As we try to respond to every chat as quickly as possible there are times we have a higher chat count than normal.
I am very disappointed with my first…
I am very disappointed with my first experience with Nextarray.
It looks like you have lost my server with a cost of over $2,500.
You reply to tickets very slowly, 3 days I waited for a reply to find the server and still not found, no photos of server and labels.
My service is showing /29 block instead of /27 and also bandwidth is showing 100MB instead of 1GB.
You have 4 hours to get the photos before I escalate this and I will have to have someone in New York arrive at DC to inspect the server and remove this.
I will be looking for a new company for my New York needs also unless you hurry up and resolve this issue. I am very frustrated I live in the UK and you have such slow support.
From one very very angry customer!
June 29, 2021
Unprompted review
Reply from NextArray
Hello Darren, This was on our 3rd party support team out of NY/NJ. We have since corrected these issues and are now working with a new team that helps support us properly.
I have had my dedicated server with…
I have had my dedicated server with Nextarry going on about a year now. For the price Great server and support. I recommend them to all my clients.
September 21, 2020
Unprompted review
Reply from NextArray
Thank you for your satisfaction with our dedicated servers!
10/10 Experience!
NextArray has been nothing but helpful throughout the entire process. Highly recommend working with them if you are looking to colocate!
April 8, 2020
Unprompted review
Reply from NextArray
Thank you for your support
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