NextCar Reviews 2

What a fantastic company, this is a family-owned business that goes the extra mile for you.
I bought an Audi A6 from them, it was so simple and smooth, what an easy transaction, the extra warranty was offered and I took it, just to be safe. A wheel bearing went on the car, not a warranty item and they took care of it for me, free gratis. If you’re looking to buy a car from a good old fashioned family business that will go the extra mile for you, look no further than Next Car. This is the place I will be getting my next car from, great company to deal with, they made everything so simple and transparent, a pleasure.

In the field of commerce and especially cars there is a saying: "The customer is always right". I bought a 2016 VW Passat from these gentlemen. I paid the money in advance including a two-year warranty. At six months I detected a strange noise coming from the center of the front axle (it appeared when the wheels turned). I waited a month because it was his turn to do the service for them to diagnose the problem. At first the mechanics commented that it could be coming from the gearbox. Since most of the mechanics did NOT work with the warranty company that these gentlemen sold me, I took it to the dealer who at least had the courtesy to take the car to their mechanic. According to them there was NO defect in the car and everything was correct. The tone of the commercial (Ronnie) annoying, as if I was making the problem up. After that I took the car to Les Maclaren, whose mechanics immediately saw the problem and have solved it. £400 of a car buy it with 44,000 miles. I'm sorry but I don't recommend this dealer even to my worst enemy. Not because of the existence of the problem, but because of the absurdity of paying a two-year warranty and, above all, because of his behavior with the client after the sale of the vehicle. It is difficult for them to answer your communications when they know there is a problem, something that did not happen when they were selling me the car because the deal was exquisite.

By the way, I just received a reply by email from so-and-so Ronnie to the bill for the car repair. In an ironic tone, he boasts that none of the replaced parts was from the gearbox. What he does not admit is that the problem existed and that he should have listened to a customer who has honestly paid him the price for a defective product. If this gentleman had a bit of dignity, he could at least have apologized, but it seems that education is only used at the time of the sale. My disappointment and of course insist on not recommending this company for the purchase of a car.