Next Generation Air & Heat Reviews 2

I have only high praise for Next generation Air and Heat. I have used several different HVAC contactors over my many years, but none measure up against Next generation Air and heat. The office staff was polite and responsive, and scheduled a technician to my home the very next day. The technician arrived as scheduled and on time. Tyler, the technician, was very professional, very thorough, and proved to be an expert in his trade. I highly recommend Next Generation Air and Heat and will continue using them when I have HVAC problems in the future.

Thieves, crooks, scumbags...what other adjectives can I refer to this low life company! We called them the Monday after Hurricane Matthew as our 2.5 year old Rheem AC stopped working. They came out and told us it was the compressor, checked our serial # and told us they would have to order one. For 3 days they claimed they could not get a part as the Melbourne supplier had no power. I found this extremely weird and idiotic. What ...one AC supplier in the whole state you get your parts from?? Then on Thursday we were all hot and getting very annoyed and called again. They claimed Supplier was now open but did not have a compressor and told us it would be Monday at the earliest they could maybe be a part. I said WHAT???? This is crazy in this day and age. Then they dropped the proverbial ATOMIC BOMB! They NOW tell us, "...oh bye the way you do know that while the compressor is warrantied, the labor is not. It will be $1400 labor to replace the compressor!" I became livid and lit them up on the phone and then hung up on them. We then called Hearth and Home in Melbourne and the repairman came out same day and did confirm it was the compressor and then checked our serial #. YES we had 5 years parts and labor on our Rheem AC unit. Thank god someone is honest out there! They had a compressor the next morning and we had air for the weekend! We also find out that Next Gen is not even authorized Rheem dealer. Wow what a surprise. If you even think of dealing with these dishonest rotten people you need to have your head examined. Bottom of the barrel. You have been warned!