Next Level Racing Reviews 589

I had purchased the HF8 pad which is an awesome product. One of the haptic motors stopped working, so I contacted NLR Customer Service via email to report the issue. Within less than 24 hours, Calieb from customer service had responded to my email explaining that he was sorry for the problem and what info he needed to make this right. I returned the info and with a few more emails back and forth, I received an email from Calieb with the tracking number for the replacement HF8 unit all with in under a week. I can't say enough good things about the NLR Customer Service that Calieb provided to me and will continue to shop at NLR.

Thanks for the excellent experience!

There product si solid and is incredible. Every product i buy from them is of the Highway quality premium. In addition there customer service is amazing and they always respond rapidly. I highly recomen there rica and all there products. When I need anything they are my first go to choice. AMAZING

I bought a HF8 and an haptic failed sometimes after, i contacted support and Calieb answered me within the hour and got a replacement in two days at the door. I'm very satisfied about the customer service he gave me.

Can't race without HF8 now.

I am based in the US and ordered a GTRacer 2.0 from Dell.com. I received it but one of the plastic covers was broken upon arrival. I reached out to Next Level Racing customer service and received amazing service from Calieb. He took care of the issue right away and are sending a new piece. They earned a customer for life! If I ever upgrade my rig in the future I am going NLR for sure.

I had an issue with the Victory racing cockpit and Calieb was quick in providing assistance and resolve it. Great service like this makes all the difference. Thank you !

OUTSTANDING PRODUCT!! ⭐️⭐️⭐️⭐️⭐️

I recently purchased the DD wheel stand 2.0 via maplin for use with my fanatec csl dd wheel base. Could not be more pleased I ordered this stand as the fanatec products do not contain mounting bolts (quite strange to be honest)

This wheel stand came with ALL the bolts I needed to mount EVERYTHING!!! ✅

Super clear instructions, I did not need to use the video links but they were available if you would find that easier.

All in all, absolutely brilliant product and would recommend to anyone that wants to start sim racing but doesn’t have space for a full cockpit.

If I could rate higher than 5 stars, I would 👌🏽

Calieb was a fantastic example of customer appreciation and guidance through my Next level Racing HF8 issues. Step by step rectification and warranty assistance resulted in a quick turn around of a complete HF8 Pad replacement. Thank you for the help and quick turnaround.

Excellent support from next level racing. My HF8 failed with some haptics and in less than 24h I received feedback. My equipment have been replaced and Calieb provided me all the information of the shipping

Oh my chair was lost by ups and instead of helping nextlevelracing sat idly by as my claim was unapproved for lack of merchandise description after I was told they'd be paying attention closely. Good job

I have years of experience with NLR. I’ve needed support three times, and each time the issue was resolved swiftly and in the user’s best interest.
My most recent interaction with Mr. Calieb was also a very positive experience.
Mr. Calieb helped me solve the issue in a very short time.
Thank you, Mr. Calieb & NLR — I remain loyal NLR customer.
Vojko

I recently bought the GT track S009 racing seat, and after being used a few times the recliner leaver has broken.
There is no way to replace the piece as it is covered by the seat leather, forcing me to buy a whole new gram and seat as you cannot buy the seat separate. After spending £700+ I expected a free replacement as an item of this price should not be this weak and prone to breaking. I do not recommend buying this specific seat or any seat with a reclining mechanism as there are also multiple reports claiming to have this same problem. Up your game Next Level Racing.

I inquired with NLR for a recommendation for a new cockpit seat, and told them what I was looking for and what I had to mount it to (F-GT cockpit). I was recommended the ERS4 seat. I sat on it for a while and finally pulled the trigger months later. Man am I upset that I waited. The seat is far more comfortable than the stock on that. Ones with the F-GT set and it is a perfect fit! Calieb came through! Also I placed the order on Sunday and it was at my house on Tuesday, same week. Very impressive. I will be sticking to this brand moving forward.

I disassembled the GT Lite Pro sim cockpit to make adjustments beyond its design, but struggled to reassemble it back to factory. After several days of trial and error, I contacted customer service for help and a schematic. I was pleasantly surprised to receive a genuine response from a real person (Calieb) who was very helpful. Customers appreciate being heard and supported. Thank you, Next Level Racing, for prioritizing your customers. When businesses cut services to maintain profit margins, it's a sign of decline. You have a good thing going--please don't reduce customer service; it's a race to the bottom.

I ordered a F-GT Pro cockpit in black, a day later I received an email saying that through a mistake in inventory, they were out of stock, so a minor frustration for sure. However their customer service was excellent! They were helpful, responsive, and informative. I can’t say enough good things about them. They’ve earned a customer for life.

I recently ordered a part from Next Level Racing and couldn’t be happier with the experience. From start to finish, the support was outstanding. A special shoutout to Calieb, who went above and beyond to make sure everything went smoothly. He kept me updated throughout the process, was quick to respond to any questions, and made the whole experience stress-free.

The part was dispatched promptly with tracking, and I really appreciated the clear communication and attention to detail. It’s rare to come across such dedicated and helpful support — Calieb truly made a difference.

Highly recommend Next Level Racing not just for their quality products, but also for their exceptional customer service!

What can I say? Excellent warranty support service. I dealt with Calieb, who was professional and quick in providing assistance. Keep up the good work!😊

I had a problem with some HF8 motors, but from the first contact with the service. assistance and in particular with Calieb, I immediately found courtesy and availability. In fact, after some exchange of emails and information, I was sent a new HF8. I am really satisfied.

The rapid support from people like Calieb and their overall product quality is amazing. I would recommend this company to anyone building a sim.

Great delivery and packing protected the seat well. Not the seat is soft but also supportive. Found it hard to see reviews for people my size and height 5 ft 8 and 72kgs. This seat is perfect for me

Recently I had a joint come loose on my NLR F-GT Lite cockpit. Something small, but definitely needed a replacement. After emailing, Cameron had sent over an estimate which was a bit more than I had expected for such a small piece. I did understand since they’re based half-way around the world from me, so I had asked for the parts’s specifications/sizes as a shot in the dark since I didn’t think any company would send that over. Did not expect to read over that I was actually sent the parts’s specs. For something so small, it was a huge help from Cameron. I will be shopping through here once I want to upgrade my setup.