NFU Mutual Reviews 

NFU responded immediately when we contacted them to claim. They appointed a specialist to ensure that our property dried out properly. They appointed a loss adjuster to deal with the details and they were very efficient. Once quotations had been submitted, the loss adjuster quickly agreed a fair settlement with us.
NFU then paid out the agreed amounts promptly.
I would recommend them to any property owner.

every thing was done in a professional manner

Been with the nfu for years.
Had car insurance with them Then they cancelled it within one month with no explanation.
Then being on the phone for hours, trying to get a response ?
Told have to redo policy Policy may go up.
Just haven't got the time for this

Best price around friendly customer service the price was very good would highly recommend even AI recommend due to good service 👍

They are not the cheapest but you get fantastic service and in our view well worth the extra cost. We recently had a claim and they were great, good service and nice to talk with areal person who were really kind and helpful. A special mention to Jackie at Woodhall Spa who went over and beyond. We will be moving the rest of our insurance policies to them when they are due.

They always respond quickly and are very helpful and sympathetic

A very friendly helpful professional service. Complete guidance was given on all aspects of my claim. I received prompt and excellent support and service.

We had a major claim due to a tenant completely wrecking our property and leaving it uninhabitable, which just happened to be our main residence.

The damage was entirely caused by their pet dogs, we were initially told that we probably wouldn't be covered, but because we didnt have a pet exclusion on our policy they paid out. The Loss Adjusters were brilliant and organised an urgent payment within a week. They even contacted us a month later to monitor progress and paid out a further claim for additional damage we had found in the meantime.

Never claimed on house insurance before - never needed to - but when I did, the service from NFU Mutual was outstanding: helpful, courteous people on the phone, going the extra mile to help, in a difficult situation.

Great service great staff simple to claim fast payout marvellous

I recently had to make a claim on my NFU household insurance. It was for the loss of a watch, which I had not specified, but that was not a problem. The people I spoke to were helpful and friendly right from the start and thought they went the extra mile in helping us replace the lost item. Have been with NFU for many years, and while it may not be the cheapest, the quality of service, when it comes to actually making a claim, is very well worth it. Great company and great people.

We have used the NFU for many of our insurance needs . Today confirmed that using the NFU for vehicle insurance is a sensible option. Not only do they provide great cover but you interact with a human being who is working for you on getting the best for you . Admittedly they can look to be more expensive than some other online companies but this has proved time and time again to be a false thought. When dealing with insurance coverage you just want to get it and only pay attention to the cost. This is a valid reading but what the NFU do over and above what these other faceless companies do is immeasurable. The attention to detail and the quality of service must and does have a cost but ultimately as the olde saying goes you get what you pay for. I would not hesitate to recommend them for your insurance needs.

I have been with them less than a year. After 6 months i had a small shunt in France. They sorted everything on one 5 minute call. Last month i had my camper van stolen from my friends driveway. They were absolutely fantastic. Two telephone calls in total less than one hour. They paid out exactly what i paid for the van. They were true professionals and absolutely fantastic and stress free to deal with. Chapeau very professional and many thanks. Ana Salvado and her team were excellent

Following a recent review that I gave NFU a week ago they have replied via this media and just said ‘contact the ombudsman’.

That is exactly what you do not want from your insurance company, but this is absolutely typical of the non service I have received throughout this claim.

The left hand appears to have no idea what the right hand is doing and most definitely Sophie at NFU who put her name to the reply did not read my review properly and certainly has not read the correspondence in my case. Unfortunately there is no mention where to contact anyone just the arrogance of the comment go away and ‘contact the ombudsman’. As you choose to reply to me via this public media other potential or existing customers will have the benefit of my experience what they can expect in the future.

I have accepted that you are not prepared to cover me for the water damage caused by the burst water tank in my property. That was not what my last review was about.

I am not prepared to accept the damage caused by your contractors when you initially accepted the claim as your responsibility and large areas of perfectly good carpet were ripped out unnecessarily and now you are not prepared to reimburse me, discuss the matter or even reply to my emails.

NFU have been coming back to me for 5 months on this and I have sent 4 chasing emails through their appointed loss adjuster who again on 8th May replied ‘Thank you for your email, I have chased the Insurers for their response’.

To me it is quite extraordinary that initially NFU accepted that this was their claim and then a week later changed their minds. I received a telephone call from their appointed loss adjuster telling me that they will no longer honour the claim.

Ok, well what about your appointed company entering my property and doing things their way that I thought at the time was excessive. I thought, well I’m insured so they will put it all right.

Then they just walk away and leave me with the mess and all of the costs when they should not have been in my property in the first place !

Then to top it all NOBODY at NFU can make a decision or even have the courtesy to communicate with me about this for 5 months.

Surely any reader even within NFU must think that this is extraordinary.

The best insurer around for my house and its contents, as well as my car. Unfortunately, I recently had a water leak in my bathroom. I need not to have worried - the NFU were absolutely ACE in every way, from me making my claim, the care taken of my claim, to the workforce the NFU provided. 10/10 for this wonderful insurance company.

Ok
What a fantastic Company ! Quick positive quotes, they were very easy to understand spoke precisely. My Policy arrived the following day, I was also told if needed a no charge instalment plan ( No interest)

Now the Best Bit
My quotes from other insurers €1400 + NFU Mutual €500
Long may you prosper NFU Mutual

I have had full support from my agent and from people sent to check up on my abilities following my accident. I rate NFU insurance 10 out of 10

Today I requested a quote for comprehensive car insurance and a lady phoned back and asked 2 questions one of which was had I made a claim to which I replied yes ( a minor bump) to which she said as you've had a claim and are over 70 we can't quote that's ridiculous in fact AGEISM.
She never asked details of the claim. Not good business practice, be AWARE.

We've insured with NFU Mutual since about 1972 and they have always been efficient and fair in their dealings with us.

Poor company was insured with them 25 years farm insurance house cars they had £1000s over them years maybe £250000 I had 1 non fault accident they wanted to pay but couldn't get the other party to agree and tried to charge me I refused and they tripled my car insurance. I had to get ombudsman involved to get compensation witch was granted disgusting service after all them years with no claims. Don't bother there advert is total lies never again.