NH Hoteles Reviews 29

I have been staying at NH hotels for more than ten years and I have to say that they always make me feel like at home

We had 4 nights at NH Collection Barcelona Podium.
The staff was super friendly and breakfast pretty good but the room are very old, small, Hung wallpaper, the wooden floor is Old and noisy, bathroom is with plastic bathtub. Days 2 in our stay we experience Water damage in our bathroom. There was Water leaking from upstairs all over toilet, floor and bathroom. It seems they knew about the problem but nevertheless it was not repaired the damage before rent out. The hotel needs to undergo a propper renovation. I Will not recommend this place. when you plaid more than 250 euro for a night they should give you a room with a certain level of comfort. We had our 5 years Old boy with us and changing room is not so easy.
Another problem is there is a pet friendly hotel and you Can hear dog barking constantly🤮 .

Overall the Hesperia Lanzarote is a reasonable hotel, though not quite the five star it claims to be. Anyone staying here should be wary of the all inclusive offer, as the staff have a policy of misselling this, by means of leading the customer to belive that things are included which in fact are not. We were told that LaCaleta restaurant was included only to be presented with a bill upon checkout.

I would also say that the staff assigned to deal with complaints are useless and do not respond to emails. There was an obnoxious attnedant manning the desk as we checked out and the hospitality manager is an accomplished liar.

The rooms could also do with receiving a more vigorous cleaning than they usually receive.

In other respects the hotel is not so bad with a good location and so forth.

NH Madrid Balboa. Shockingly outdated. Basic essentials missing such as kettle and curtains, incorrect literature (e.g. TV guide). Paper-thin walls so sleep is interrupted if any sleep at all. Rude and inattentive staff. Only redeeming feature is that it is clean.

Excellent hotel close to Rambla Poblenou and all the small cozy restaurants around. Sagrada Familia is just 15 min walking distance. it's close to the sea too. Amazing, I recommend!