Placed my order and confirmed the delivery date and time.The delivery guys where absolutely fantastic let me know they where slightly ahead of time,and even though when arrived they couldn’t park near... See more
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Review summary
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Reviews shaping this summary
I have been really impressed with Nicky Cornell. From the original purchase their contact has been fantastic and personally led which is so unusual these days. The console table looks fabulous in our... See more
Excellent company experience from start to finish. Communication from initial enquiry and subsequent order. I always felt as though I informed about expected delivery dates. They have their own delive... See more
Company replied
I purchased a Leaf Scroll Circular Mirror from Nicky Cornell online. All I can say is what a beautiful mirror I received. The customer service and delivery was excellent and I could not recommend them... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Interior Designer
- Kitchen Furniture Store
- Sofa Store
Written by the company
Welcome to Nicky Cornell, redefining luxury in furniture since 2005. Located in Hertford, Hertfordshire, our showroom beautifully showcases a wide range of high-end furniture, reflecting both contemporary and classic styles. Renowned for our exceptional customer service, and our dedicated delivery team, we take pride in ensuring a seamless experience from our showroom to your home. Elevate your home with our timeless designs and unmatched quality, and discover why our clients consistently choose us for their luxury furniture needs.
Contact info
424 Ware Road, SG13 7EW, Hertford, United Kingdom
- 03456040244
- mail@nickycornell.com
- www.nickycornell.com
4.8
Excellent
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Quality Furniture and Great Service
The customer service was great. I wanted to order a sideboard but was not able to visit the showroom, so the staff took a video of it and sent it to me. They kept me updated on the delivery date and it was delivered yesterday by a two man team who unpacked it, put it in place and removed all the packaging.
I couldn't be happier with the quality of the furniture and the customer service.
December 5, 2024
Unprompted review
Reply from Nicky Cornell
Hi Helen
We are pleased you enjoyed your experience with us, we will pass on the lovely comments to our teams
Kind Regards
The Team @ Nicky Cornell
lovely shop and bought some beautiful…
lovely shop and bought some beautiful smelling diffusers❤️
December 6, 2024
Unprompted review
Reply from Nicky Cornell
Hi Emilia
Thank you so much for the lovely review about our showroom - particularly our diffusers! See you again soon!
Kind Regards
The Team @ Nicky Cornell
Absolutely stunning stuff for the house…
Absolutely stunning stuff for the house , great service if you want your house to look amazing come here . Really helpful staff
November 29, 2024
Unprompted review
Reply from Nicky Cornell
Hi Kay
Thank you for the lovely review, we will pass these comments on.
Kind Regards
The Team @ Nicky Cornell
I bought the olive boucle sofa
I bought the olive boucle sofa, love the olive fabric although after just a few weeks it’s already starting to show signs of wear, that’s not the issue though, this sofa is beyond firm! It’s so uncomfortable to sit on, I get back ache every evening from it. Even the back cushions which are softer are filled with such cheap foam you cannot plump them back up. I did email the company who at first seemed helpful. They had another in the warehouse they were going to sit on. I didn’t hear back from them after that, except to say they found the sofa was firm but comfy. I’m guessing they sat on it for about 10 seconds. Either that or they were incredibly heavy so it may have seemed less firm to them. They asked if I had the packaging for my sofa, I paid for the premium delivery service so the delivery men took the packaging with them. So now I’m stuck with this awful piece of furniture. If you like a comfy sofa, go to a store and buy one that you have tested yourself first… lesson learned!
November 3, 2024
Unprompted review
We are very happy with the quality of…
We are very happy with the quality of the large mirror we have purchased, the delivery service was also very efficient.
Best regards
Lee Lucas
October 31, 2024
Reply from Nicky Cornell
Good Afternoon Lee
We are pleased you are happy with your new mirror and our delivery teams!
Kind Regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon William
Thank you for your positive review! We look forward to you shopping with us again soon.
Kind regards
The Team @ Nicky Cornell
Excellent Service
The whole process from order to delivery was excellent - great communication, and the delivery people were lovely.
We bought irons industrial drawers and we love them - they look great and they’re deceptively spacious.
October 31, 2024
Reply from Nicky Cornell
Good Afternoon Helen
We are pleased you are happy with our customer service and delivery teams. Enjoy your new furniture!
Kind Regards
The Team @ Nicky Cornell
Mirror hallway table
Great communication and very competitive priced Quality product. I like the fact that you could speak to a human being and was kept informed of delivery.
The Mirror table was carefully unwrapped and packaging taken away.
Ready assembled.
Will most definitely order again.
October 15, 2024
Unprompted review
Reply from Nicky Cornell
Good Afternoon Ranthir
We are happy to hear you are enjoying your new furniture. We will pass on the lovely comments to our customer service teams.
Kind Regards
The Team @ Nicky Cornell
Quality and Value for Money
Good value quality furniture and excellent customer service. We opted for the white glove delivery this time and the dining table was placed in the room and assembled, with all packaging taken away, good value for money.
October 18, 2024
Reply from Nicky Cornell
Good Afternoon David
Thank you for your lovely comments, we are so pleased you are happy with your experience with us. We look forward to welcoming you back soon.
Kind Regards
The Team @ Nicky Cornell
Very good response from Customer…
Very good response from Customer Services and delivered in good time. The item is as expected and I am very pleased with it. Thank you.
October 21, 2024
Reply from Nicky Cornell
Good Afternoon Alison
Thank you for your positive comments about our customer service team, we will pass these on! We look forward to welcoming you again soon.
Kind regards
The Team @ Nicky Cornell
Still waiting….
Placed order for 2 side tables at end of August for items that were supposedly “in stock”
Email received few weeks later to say items “delayed due to supplier problem” Now 1st November and still not received, been told these are late due to “problems in the Red Sea”….
Not great customer service, I have had to email frequently for updates, was told would be sep, then oct, now “sometime in November”
Not great so far… really want the items or I would request a refund which it’s looking like I might have to do…
Don’t order from them unless you are willing to wait months without updates
August 2, 2024
Unprompted review
Reply from Nicky Cornell
Good Afternoon Tina
Thank you so much for your positive review. We hope you are enjoying your new furniture!
Kind regards
The Team @ Nicky Cornell
Top quality goods and service
Really Impressed with the goods received from Nicky Cornell. Delivery was reliable and the delivery guys were extremely helpful and respectful of my property. Would not hesitate to recommend and will probably be back again in the future. Top Class !
October 22, 2024
Reply from Nicky Cornell
Good Afternoon Karl
We are pleased to hear you had a good experience with us. We will pass the lovely comments to our delivery teams.
Kind regards
The Team @ Nicky Cornell
Love my new sideboard
Love my new sideboard. Good updates, helpful delivery team, great priced product. Can’t fault.
October 28, 2024
Reply from Nicky Cornell
Good Afternoon
Thank you for the wonderful review, we shall pass on this lovely feedback to all our teams. We are delighted you were happy with all our services.
Kind Regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon
Thank you for the lovely review, we shall pass on this positive feedback to all our teams. We are delighted you were happy with all our services.
Kind Regards
The Team @ Nicky Cornell
Great product and good delivery service…
Great product and good delivery service well communicated when it would be delivered
October 17, 2024
Reply from Nicky Cornell
Good Afternoon Laura
Thank you for the lovely review, we shall pass on this feedback to all our teams. We are delighted you were happy with all our services.
Kind Regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon Jennifer
Thank you for your review! We are happy to hear you are pleased with your order! We look forward to welcoming you back to shop with us soon!
Kind Regards
The Team at Nicky Cornell
Exceptionally please with my purchase
Exceptionally please with my purchase.Delivery time was advised between 7am and 8am arrived at 7.30am.The delivery guys were well mannered and helpful excellent service.
October 4, 2024
Reply from Nicky Cornell
Good Afternoon Lynn
Thank you for your review! We are happy to hear you are pleased with your delivery! We look forward to welcoming you back to shop with us soon!
Kind Regards
The Team at Nicky Cornell
Excellent communication
Excellent communication, delivery with a 2h slot pre agreed
Goods exactly as advertised
Pricy but very happy with my purchase
Would recommend
October 10, 2024
Reply from Nicky Cornell
Good Afternoon
Thank you for your review! We are happy to hear you are pleased with your delivery and also your order! We look forward to welcoming you back to shop with us soon!
Kind Regards
The Team at Nicky Cornell
Console Table
So pleased with my console table which looks beautiful. The delivery was on-time and very efficient.
October 8, 2024
Reply from Nicky Cornell
Good Afternoon
Thank you for your review! We are happy to hear you are pleased with your hall table and our delivery teams! We look forward to welcoming you back to shop with us soon!
Kind Regards
The Team at Nicky Cornell
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