Nightline Group Reviews 

If I could give 0 or less it could be more real.... they declared at I wasn't at home even I saw the deliver guy in the camera with his headphone.. the worst service

Lost my package. Said it was delivered when it wasn’t. Called to try find out what happened, guy said he’d call me back. Didn’t call me back for the whole day, had to ring again this morning, new guy on phone is a lot better and is keeping in touch but been 3 hours now and nothing. Said the guy who delivered it isn’t a courier just a guy who does runs for them. Package was for a friends birthday on Sunday, was meant to be delivered on Friday. It’s now Tuesday.

Boots Ireland unfortunately use them. My package never delivered. Could not log on properly to track my parcel as they kept saying the customer number I submitted was wrong. Had to go through Boots to receive a refund. Won't use again.

Unfortunately for me Virgin Media use Nightline to deliver for them. It has to be the worst delivery service ever. Their tracking information was updated to say they had delivered which meant Virgin deactivated my old equipment. When contacted Nightline confirmed they hadn't delivered but that was it. No apology and they also wouldn't contact Virgin Media to let them know that they had made a mistake. Absolutely shocking customer service

Nightline is the worst service ever I had to deal with. I have ordered a parcel collection 7 days ago. No one come to collect. Called 4 times, each time confirmed that it will be collected "today". Not happened. Stay away from this company/service as they are clearly don't do what they supposed to do.

Consistently bad, we order nespresso capsules and every time the package is left at the door ( even in the rain) they are supposed to collect the used capsules for recycling but drive off without knocking on door. Have often left the package at wrong address.... shocking attitude

Virgin Media sent a sim to my eircode/address nearly two weeks ago. Was on a Nightline van at one stage being “out for delivery “. It was never delivered, tracking saying address info missing even though the eircode is correct. A shower of lazy wasters that couldn’t be bothered delivering a small envelope with a SIM card in it. Avoid

I ordered my package Wednesday night, went through all fine no bother ordering. Got an email Thursday morning, that my package was dispatched. I thought this was great as my package was due the next day. Later that day, around midday, got a text, from this company called NightLine. Said that my parcel would be delivered Friday, as promised. It is now Friday and I've heard nothing from the company or Boots it's self. I read through the reviews and I'm beginning to loose hope I will see my parcel at all! Terrible service, do NOT recommend. I order some skincare, which I need because of acne now I'm hopeless of finding products at all. To say the least, I'm very disappointed.

Parcel was delivered at the time stated. No complaints

Placed an order with boots on 11th October for over €200 items urgently needed majority of which wouldn’t be stocked in my local store. This was dispatched on 13th and was tracked 3 times by nightline up until 14th October then nothing....
On 20th October I emailed them - no reply. On 22nd October I rang them I was told that this would be highlighted over to the warehouse for them to look, it was probably missing and someone would ring back. No one rang back.
On 23rd October I rang again this time the call kept cutting out so I rang boots and they contacted them I was told that it can take them up to 48 hours to look for a ‘missing’ package ring boots again tomorrow and they would ring them again, which I did the package was now down as missing and boots would resend but some of the items I had ordered were now out of stock!
I rang nightline to complain I asked to speak to a manager and was refused the girl I spoke to said she would log the complaint, I asked what happened next she said nothing, no one follows up on the complaints!!!!
I refuse to believe my package is missing, and if that is the case then clearly they are not a reliable company which is all capped off with really shoddy customer service!

DO NOT USE THIS SERVICE FOR YOUR BUSINESS. I paid express for four parcels to be collected and was told it would be collected between 9am and 5.30. It's 5.30pm. I have no call, no one to call because they're closed (if you're going to operate 24/7 you should have operators). I have stayed in my house all day to be here. There are things I need to do. I have boxes waiting for my customers and was up until 3am packing them to be ready. Pity the people I paid to collect them don't care about that.

You have no one to speak to if they don't come and no idea if they will or not. It's an awful experience. I used them on a bank holiday so now I'm stuck with stock that can melt and have to keep it here for the rest of the bank holiday weekend. Could have run to An Post yesterday if I knew it was going to be like this.

DO NOT rely on them for your business. There is no communication and there are no updates.

AWFUL

I should have read their reviews in advance but parcel2go recommends them and they really should not.

I ordered items worth over €100 from Boots on October 1st, three weeks later I’ve been in touch with Nightline multiple times about the parcel, and the level of customer service was appalling. Today they finally informed me that the parcel is missing. How does a parcel go ‘missing’?! Very disappointed with Boots for using Nightline as their courier service. I’ve had nothing but bad experiences with them!

Absolutely disgraceful company,
They are the courier for Boots.ie by the way so don't expect much if you've placed an order with them.
They even lied that they tried to deliver 3 times,
There's is someone here all the time,
and No delivery was attempted.
I also rescheduled on line and got an email confirmation to say it would be delivered the next day ,
It wasn't - It was sent back to the store.
I missed a few calls for sure but no voicemail or text or email to say they were trying to deliver,
I called the helpline number and no one would answer, I called the driver back and no answer,
I got an automated text saying it would arrive yesterday,
I cancelled the order.
I wish there was a way to find out who the courier will be when we make an online order as i wouldn't touch them again ,
They are soon joining UPS so thats not good,
Beware

Terrible. Constantly sending texts saying parcel will arrive today. As I track throughout the day, they will update status to say delivery attempted but unsuccessful (never happened - at home all day like everyone else) and then it will disappear into the system for a few days. This has happened multiple times.

VERY bad service never gave any info on tracking and late arrival very bad customer service. Package threw over wall nearly broke everything inside. Disappointing

Worst company to deal with lost a package from dublin to Cavan. Rang them 12 times. To be ask the same questions. Only be told someone will ring you. After call 13 I lost the will to live. They finally told me package is lost in transit. If I could sore them 0 I would. Try not use these avoid at all cost.

If I could give zero stars I would absolutely disgusted package was delivered no notification or email to say it was delivered or that the driver threw into my dogs and now my package is ruined my sister is crying because she found her new sliders that we ordered torn to pieces because the driver was just to much of a mean person to leave at the front door instead had to fling them over my back gate

Please my client just sent me items and I'm done my payment they are still asking of money again, which I don't understand

The package was not delivered to me at my address. Someone from the companies, not the driver, did not tell me by phone or SMS about the delivery of the parcel to my address, and my parcel was sent back to the sender's address. I contacted the helpdesk of the delivery company via email.I asked that they gave me an explanation why the package was not delivered to me? My emails had been ignored and did not give me any answer.

Brilliant lovely lady we no idea o delivery s