nimbl Reviews 

A follow up to previous review. Nimbl did reply to 1* Trustpilot review asking me to email specific people for assistance with our bad experience when attempting to close a child's account. I had already done this over a week ago (after reading similar terrible reviews of those looking to close their children's account, where Nimbl had given specific people to contact). I have received NO reply in over seven working days. Again, avoid.

Edited to add that customer service team were all trying their best, despite lack of response from those I was specifically directed to. Refund of balance was paid within a business day of bank details being sent. However, a financial provider should never require refunds to be processed manually, requiring customers to send sensitive information via email.

Use the card for my 2 children and they love it and I don't need to get cash from the ATM anymore

I'm giving one star because all was good till a retailer took money off my daughters card a day after purchase which was fine. She left it there to be took, which is was. Till a random 3.00 was took off her card (was the amount left on there or probably have been more!) Then I put her 80 pounds on her card as she was going away for a night and 20.00 disappeared and no sign of where to, no transactions as with the 3.00. It's scary money can just disappear. Will I get it back? Money even gets took from savings which I don't agree with. As a result we got the money off her card asap and I had to reinburst my daughter with the lost money and to top it off theres 9.14 left on her card because I can't withdraw less than 10.00 and no way to transfer it to the parents bank, it's in my parent account at the moment and her card is locked. I feel let down by nimbl because my daughter has to carry cash on her and can't use a card on her couple of days away so now my 16 yr old is carrying far too much cash as others gave her spending money in cash and I can't track her spending or send her money. How have you let this happen nimbl? I don't trust you anymore and I will be cancelling and getting her a normal bank account which has security because this clearly hasn't.

We've had a teenager and a grandparent (in a care home) using Nimbl for over a year now and have found it excellent. On the rare occasions when we've needed help (e.g. a larger top-up allowance) the support team have been quick and extremely helpful.

My son absolutely loves his Nimbl card and it's been a great way of teaching him how to save for the things he really wants. Very happy boy!

I've rang and sent multiple emails and a FB messenger message to cancel my children's cards they replied asking for further info which I supplied but yet still haven't refunded money cancelled cards or stopped trying to take subscription money.
I have emailed the help email address on the website multiple times and Caitlin replied to the first email asking for further information which I sent her but the cards have still not been cancelled I have sent further chase up emails with no response they are just completely ignoring me now. I rang and was told the emails would be dealt with but they haven't been and I've sent a message on FB messenger to which I've had no response. Would AVOID using them as cancelling when no longer needed is made impossible I am going to be taking the issue further and seeking advise on it.

We haven’t used this card for months yet the new monthly subscription they have introduced was automatically deducted from my old bank card attached to the account without my permission or any warning, not even an email, I only noticed by chance. I didn’t sign up with the monthly subscription in place, and never agreed to it. They also make it hard to cancel by making you email when Ts&Cs state you can do it in the portal.

I have made a complaint before about the lack of ability to remove YOUR money back to your bank account. There is no online function for this so you have to call them which they then say they do this manually and so it will take up to seven days to process. They do not have adequate IT systems in place for busy parents and fast banking. No thanks for loyalty fees paid inclusive of VAT. Joke.

My son has been unable to use his card for a few days now. He has been embarrassed by the card declining his transactions,even though there is money on the card . One day of this being an issue would be OK but it is not acceptable to be taking so long to fix the issue when I am paying for it. Will be as well cancelling and getting him a free bank card.

Brilliantly friendly and competent assistance. Sorted all my issues and more, in under 5 minutes. Can't really ask for much more than this!

If you are a parent, withdrawing YOUR MONEY is DELIBERATELY made difficult. You have to send an email and call them then send blah blah blah

Zero business ethics
They think they are smart by using this approach, which shows zero respect to the customers .

AVOID THEM

it make me confused all the time. first I try to log in to parents account but it take me to different account . it show my activities the comunication with nimbl but nothing of the account. i can`t see anythiong else. I tried and tried and sometimes it take me to different logo I am not even sure if it`s nimbl. and it`a say that theirs ingeniers are working that everything will work okay. so it`s stresfull and if one or 2 times I can understand but many times same problem. you have to fix it. because we can`t rely on you.

The team responded extremely quick and effective when I needed help when travelling abroad.
Thank you and much appreciated

Had a delay with a transfer.
Kevin Prado took over my case.
Epitomised the Mary Gober method in practice.
Could not have asked for more.

Apart from the fact they make things simple for the parents & kids to use their products, they offer a great client service for any issues or assistance required.

I recommend using nimbl!

Really helpful and friendly and provided information that solved my query

Great experience, was my son's first card, mainly used for pocket money and spending on xbox:) only cancelling now as he's old enough for a bank account and debit card. Straightforward to use, highly recommend

Always helpful they have helped with my kids and my foster children's cards.

She was really helpful and made sure I got my money back, she also replied really quickly. Great customer service!

Obehi provided exceptional Customer Service and replied to my email instantly, followed by actioning my request within less than two hours. In my experience of dealing with many companies, it is rare to receive such efficiency and in a polite manner too. Thank you. Keep up the fantastic work!