Ninacloak 

I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email saying they were looking for a manufacturer. When I finally recieved the order some items described as cotton were 100% polyester and most didn't fit (I measured and followed their fitting guide carefully) I arranged and paid over $25 to return much of the order. They agreed to refund, but only $74 of the $106 I'd paid. So I was out $50- shipping and partial refund. of the 2 clothing items I kept one shrank the first wash and no longer fits. The other is a tank top. so in effect, I paid $50 for a cotton tank top. Paypal dispute did nothing except help communications, but 2 months after I returned the garmets, when I opened the case with paypal I actually got the refund..

This is a terrible company to deal with. The order took months to arrive, fabrics were not as advertised on website, eg, linen/cotton mix was in fact a cheap synthetic fabric. Sizes were completely wrong. The returns process was costly and again took months. They offered a refund, less than a third of the total cost, which did not arrive. They now tell me because the refund is overdue it cannot be sent and will only offer a voucher which I will not accept as I would never order from this company again and would advise people to avoid them at all costs.

In addition I notice after I posted this review Nina Cloak posted a reply saying they had emailed me - be warned this was not an attempt at resolving the issue at all - this was just a repeat of their offer of a £30 voucher to use on future purchases - they completely refuse to reimburse any costs - what an utter scam.

This company ( if it is a company) seems to exist solely to defraud people in parting with their money. The product looks good online but what arrives does not resemble what you see on the photos. Reading the reviews I am very surprised that they have got away with it so far. There is absolutely no chance of getting your money back, they either do not reply to phone calls or emails or they offer you a fraction of the money spent in the form of a voucher to purchase more from them. I had not realised at the time I ordered that they were based in China, that would not normally have put me off but I future I will think twice.

This is a scam website. Sending you trash quality/material items not what they show on their website. I have sent them mail to process the return of their stuff and refund my money in full, but never responded back. Please stay away from this scam company if you do not want to lose your money.

This company is a scam. Never got the reply from them since I wanted to return the items. My advice to everyone is DO NOT order from this company. Products are below standard especially the fabrics.
Please heed my advice since I’m out $101 because they did not send me info on the return label.

Also I had a really bad experience.
Quality is really bad (fabric and the sewing), just a cheep version of the pictures in the Internet. Size were note delivered as ordered.
Returning is impossible - and too expensive as they do not provide any ticket. I did not get a refund even that I wanted to return with original bags and tags. Customer service is not helpful at all, even that pictures with the issues were sent.
Do not order there- it’s fraud.

Clothes didn’t fit I contacted them for returns,did what they asked still have not received an address for the return!

This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order confirmation and receipt and then nothing. Order said it would take 7 days to process and send, but that never happened. I emailed, and despite their auto reply saying I would be contacted within 72 hours I never heard from them again. Raised the issue with PayPal, and then miraculously ninacloak does make contact to say because of the “epidemic” there was issues processing my order and said they will send me a £10 voucher to spend on their website, but no refund or delivery. The scam is based in china or hongkong, as that was where the receipt for payment was sent from, but there is no ninacloak. PayPal got involved and they messed up too, as I only received back half of the money I sent as payment, but I cannot keep fighting for the rest, so these Chinese scammers can keep the other half, and I hope karma kicks down their door. Word of warning, I ordered from this company as a result of an advert I saw on Pinterest, so please be careful, not all advertisers are trustworthy, and would you believe I still receive scam emails from them with offers and sales to get me to part with yet more of my cash to line their scam my pockets

I ordered goods from Ninacloac in November 2021. Goods arrived to UK within 2 weeks as planned. I ordered 4 tops, a dress and a cardigan. When I opened the package I was disappointed strait away as all clothes apart from cardigan were just terrible looking fakes. All coloures and materials were not as on the puctures on website and looking really bad. Only cardigan looked as pictured on seller's website. I decided to send all back and rquested the return address which appeared to be in China. I sent all back and paid for return, but have not took insurance. That parcel never reached seller as they never confirmed return. Do I lost all money spend. I emailed customer service 4 times, вut respond was as if automatic message. So decided to get to terms with my lost money. Hope it helps somebody else.

DO NOT BUY FROM THIS COMPANY
I bought two dresses and was sent two orders of the same two dresses. Charged $70.00 and $118.00
Poor quality so asked to return. $38.00 to return
My first time buying from this company.From beginning to end absolute nightmare. I have been offered 55.00 refund Of course if questioned this multiple times and got generic answers. I am a pensioner and cannot afford to just throw money away.

Do not buy from this company! The sizing is completely wrong, order size 18 if you are a size 10, but please don’t bother. The quality is very bad and I was not sent what I ordered. I wished that I had read these reviews first as this purchase was a complete waste of money. Avoid Ninacloak.

This company shows women's and men's clothing at bargain prices. They are supposedly based in Hong Kong. It is a total scam. I placed an order and after realizing is was a scam and they are under investigation for stealing photographs from other websites spoke to a 'representative' who told me he had no record of my order number or email address. That's impossible. I told him I have the order number which was sent to my email address. He claimed he had no record in his computer of my order number or email address and that I would have to wait up until a week before it showed up in his 'computer system'. These scammers do not even have a computer system. My son lived and worked in Hong Kong and just recently fled Hong Kong after the Chinese government takeover. I asked him about certain landmarks on the main Island and a smaller island where my son also lived, Peng Chau. Hong Kong is made up of a series of islands. He knew nothing about any of them. Or that there were ferries to Peng Chau. He started to become very aggressive and hostile when I told him to stop playing games; a definite red flag for a scammer. I looked up other reviewers' comments that they never received any merchandise from this imaginary company. Caveat Emptor!

Or less than one star…..they sent me a completely different dress than ordered and then expect me to pay to return it……it’s not just that I didn’t like what I ordered it is NOT what I ordered!

Don’t buy. The clothing is shoddily made, poor quality material, just awful. It’s not worth £1 per item let alone £10. Awful, awful, awful.

Update:
NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to send me emails to place the ‘blame’ on me, I have responded to each one. NinaCloak has responded via TrustPilot to indicate they have contacted me - true, but they are still denying to issue my credit. The phone number they provide for contact answers “subscribers mail box is full”.
I returned the full order, in original condition. Proof of return is verified. Their written policy is clear, I complied within terms. READERS: do not be fooled by them. They are trying to wear me down to go away.
I stand by my initiate accurate review.

DO NOT buy from NInaCloak!!!!! DO not - Do NOT - DO NOT!!!!
I ordered $255 women’s clothes. Sized from their measurement chart, all items should have fit properly. NOT So, NOT AT ALL.
1) every garment was sized (by tape measurement, and I took pics) incorrectly - too small; 2) fabric content is totally a lie; 3) order was so long delayed they contacted me to offer $10 future order credit to not cancel;
4) within 24 hours of receiving I contacted the email for return instructions - the website details do not specify how to return, or where. I was offered to keep the order with a $80 account credit towards future purchase, I declined. They countered with a $70 refund, I refused. I insisted on return for for full refund. I finally received return instructions. I carefully packaged return, photographed everything for documentation, securely shipped with tracking ($23 out of pocket). Confirmed return received. After 2 weeks, 25+ emails, multiple calls to my credit card company NinaCloak has still refused to issue credit. They claim my account is ‘frozen’ - a LIE. Credit card company confirmed they have never attempted a credit. Emailed them AGAIN to convey instruction from credit card to have them contact credit card directly, to Merchant Services.

I advised them in advance what I would post as my review. They still did not credit. I have read extensive negative reviews - each is believable based on my experience.
Also, phone number provided as the contact is bogus.

DO NOT USE this company.

Where is the 2 dresses I ordered ,you gave no tracking number ,and you took money from my bank as I pay in full .I want my money returned to the Bank .$71.56

You can order all you want. You will never receive the items. Scam

What's happened to my order? It's been weeks and not a word. I ordered a dress (for a wedding) and shirt. I failed to write down my confirmation but am sure you can find it easily. Its been weeks now. If I do not hear something I am cancelling payment.