NineLife - Indonesia Reviews 13

Ninelife.id ???
Unethical in the way that they represent themselves as an Indonesian company, complete with an Indonesian +6280332160189
Pricing products in Indonesian Rupiah
6 weeks after I make payment, I receive a letter from the Tax department asking for my personal detials including tax number. Half a day spent going to the Post office, which has to the central one not the ones close by, I find out that this order was from Germany and in order to receive my goods, it will cost me more than the goods are worth. This is Indonesian import law. How can you represent yourself as an Indonesian company without knowing the rules of importing into Indonesia. Now I have to go back to the post office to cancel the package, and then I will get a refund. Which could take who knows how long. And still no Christmas present for my wife. Talk about unethical, talk about tricking your customers and talk about a waste of time. Imagine shipping goods halfway around the world and not knowing the conditions of the country that your website is setup for?

Edit: Having got Ninelife to agree to pay for the import duties, I paid for these taxes and sent reciept of payment, it took 5 emails to get them to agree to send the payment, they stated 3 working days to receive the refund, I then checked 2 weeks later and nothing had come in, I had to email them again and finally the refund me the amount. The time and effort spent on this order was ridiculous, it was such a bad experience

The parcel arrived fast. Support was great.

Frankly at the start wasnt sure if have done the right transaction as there are ample news on fraudulent transactions at Ninelife.
But i was proved wrong
Got my stuff timely

Okee, but I need CoA and MSDS

I had read so many bad comment about this company before and it stressed out because i really need this tools for my final task of my college. But it was well delivered, i had no complain about my order. A grrat experience and i think i'll repeat order next time. Thank you 😉

My first experience purchasing from Ninelife .
The product we ordered Schokolade Marzipan Trink is specific actually from Germany . Surprise delivered from US. Please note there is still taxes to be paid by receiving. Thank you Ninelife.

Very good experience. Everything were deliver on time and with the maximum detail. Thank you!

Good quality product, competitive price, fast response.

Well the delivery took quite a long time. But I guess that's normal during this hard time. First I have no clue as to how to track my order. But after emailing ninelife, the response was quick and very helpful. So thanks!