Ninja Van Reviews 

Ninjavan courier personnel didn't turn up to deliver but remarks it as unsuccessful delivery. Subsequent arrangement to deliver my item is so stressful as the courier personnel could not be reach via WhatsApp and didnt pick up my calls at all..
Pls close shop if Ninjavan company could not manage the business well but causing trouble for the customers..

The logistics company failed to pick up my return package as scheduled on 13th January. Despite waiting for days and contacting customer service, who assured me they would expedite the process, no one showed up. To make matters worse, the driver messaged me on WhatsApp, claiming they couldn't deliver after 7 pm yesterday because it was an office address. What?! How can they not differentiate between a home and an office address? This experience has been beyond frustrating. If I could give zero stars, I would! This is by far the worst logistics company I’ve ever dealt with. When will you come to collect my returned parcel ?!

I supposed to receive my order yesterday 12/1/2025, but it was said the delivery was unsuccessful, I was at home the whole day yesterday, there is no call from the courier. And then today 13/1/2025 it was shown delivered at 3.24 pm but the parcel was not received, no call or picture was sent to me showing it was
delivered, I managed to speak to the courier and he insisted that he put it in front of my door, and asked me to check the picture he send, I said there is no picture, then he said his Whatsapp got blocked, there is a bag hanging at the door, why not put it in the bag if he really did send it. I want a respond from your side ninja van.

They never come to pick up the package for return!!!!

Had a really bad experience with Ninja Van, they made a mistake of shipping the item to east malaysia when my parcel only took from subang to shah alam. This is ridiculous where they called me and said that it will take around 2 weeks to ship back to East Malaysia. Imagine a logistic company will get the address wrong. Can't even differentiate east and west Malaysia. If there is a chance for me to give 0 star, I will.

If i could give ninjavan 0, i would but since its not possible then i would give it 1. THE WORST OF THE WORST COURIER EVER. Customer service is nonexistent, keep giving standard reply template. My parcel thats being shipped within malaysia is taking almost 1 week and it still hasnt reach me. RIDICULOUS.

Ninjavan Ph riders saying they called you but they didn’t, they would also put the blame on you or on the signal saying it’s either you didn’t answer the call, you can’t be contacted or they/you doesn’t have signal. Who doesn’t have signal in an urban area? These delivery men seem so used in lying to their customers.

Never use ninja van, not a professional customer service. Item came sooo late. Got a post code still send it to the wrong place

The worst carrier in the Philippines. Ninjavan has no customer service hotline, their tracker is not working and the staff are full of morons who could not understand simple english. In one case a book from Amazon was delivered to a province 200 kiliometers from my home. Another incident, they delivered wet box destroyed during transpostation. The last incident, my two Cross Ballpen and Pencil worth 120 Dollars and 500 Colored Envelopes were stolen from the box.
At first they refused to entertain my complaints which forced me to call the police. Only then they started the investigation. Their work team are full of disoriented persons and keeps on repeating the same questions or maybe they AI Generated.
I have complained already to Amazon U,S, but they still use this damned unreliable corrier.
Always check your boxes and if possible in front of the delivery man. I hope they would be bankcrupt and out of service. No company is stupid and full of lazy customer agents who communicated only with EMails.
NINJA VAN IS THE EPITOME OF POOR SERVICE.

Received notification from ninjavan on 10th Dec 2024 that my parcel was delivered. I immediately went out to retrieve my parcel since I was at home. Could not locate my parcel and even checked all the riser rooms around my unit in case the courier dropped the parcel in one of the rooms.

After confirming that the parcel was not delivered, I escalated the issue to ninjavan support for their investigation and received a "standard template" reply that they'll look into it. I requested for an update on 11th Dec and 12th Dec but no reply from them on the status of their investigation.

I contacted their customer service on telegram (Haris Johari) to ask for an update but the still unable to obtain any further information on this incident. The customer service was also unable to commit to any timeline for their investigation result and updates to me. After much persistence, I manage to have their customer service to commit to provide me an update by 6pm.

After a while, the parcel somehow mysteriously appeared at my front door without any prior alert or information. Although I managed to receive my parcel, this experience is giving me an impression that there are critical system issues in the company that moving forward, I would have issue trusting them with my parcels.

To summarise:
- Ninjavan sent an email confirmation that my parcel was delivered but failed to do so.
- Ninjavan was unable to provide further update to me from 10th - 12th Dec, leaving me in the dark on what was going on.

I was contemplating on lodging a police report after 12th Dec since I thought it might be a criminal offense for someone in their company to retain my parcel without my consent, after having their confirmation that they have delivered it to me.

I bought a really expensive parcel, and they have made me waste a whole day waiting for it and I can't call anyone after 8? Logistics company with no standard whatsoever

Ninja Van sendiri hantar salah tempat then marah orang buang minyak dia!

Ninja Van Bais Hub Philippines. If it's raining they not deliver, if too much sunshine they not deliver, if too much wind they not deliver. You can wait long time your package! Shameful Bais HUB, team of lazy!

Absolutely vile logistics company. The Singaporean authorities should look into the practices of this company. Not only do they constantly fail to deliver by the required date, they would lose packages, not deliver but state item as delivered, most of the times items are delivered in damaged state. And the worst part, their customer service is non existent. No response or only automated nonsense. This company deserves to be sued to bankruptcy.

Ninja staffs are nonsense and full of rubbish. I opted for non contact less delivery as they dump parcels and go off unattended at what time they like as late as 930pm when we are in bed and their parcels come dirty and danaged so we want to see conditions of parcel before we accept.once we opted for contact less and ninja knows they can't dump n go they refuse to deliver to us and also pick up returns by lazada. When we contacted online staffs several of their staffs such as Jesse, mira, suveetha and athila told us to drop off at their drop off point which is a distance away. Still we repacked the parcels as they ask us to and label them with tracking number exactly as these time wasters ask us to and pass to the drop off point store.ninja driver as usual has bad attitude and took out all our parcels out of their plastic and dump Infront of store and then refuse to pick up. The store owner told us this n showed photo of all 4 parcels out of the plastic bag we packed them into. When we contact messenger and ask the staffs why driver refuse to pick up when we followed exactly the online staffs said another nonsenerical staff Harris came online and refuse to give any reason and ask us to take back parcels from drop of point when they ask us to drop off in the first place. We wasted monies and to e repacking and sending 4 parcels via grab to this shop as this shop is open at office hours when we need to be at work.they offered no explanation and never bother to come up with resolution on problem caused by their staffs. Totally unethical, irresponsible and nonsenerical conduct of ninja staffs from online messenger to ninja ciuruer man

Unreliable. Extremely poor service and lack of accountability.

I had and still am having a frustrating experience with Ninja Van. My delivery was falsely marked as "unsuccessful," even though no attempt was made. Later, a representative falsely claimed the parcel was delivered, but it wasn’t. On top of that, my parcel was misrouted to a different location, causing unnecessary delays.

Despite multiple follow-up via email and calls, there has been no concrete resolution or meaningful response from their team. This lack of accountability and poor service is unacceptable for a logistics company.

Ninja Van's service is unreliable, and based on similar complaints I’ve come across, and the representative from Nike this seems to be a recurring issue. I strongly advise avoiding this courier if you value timely and accurate deliveries.

Anyone who is reading this and is undergoing the same unfortunate experience with Ninjavan I suggest you also write a formal complaint to the Department of Trade and Industry regarding their deceptive practices and failure to deliver promised services

** UPDATE**
In my case after two ‘failed’ delivery attempts, I had to retrieve the package myself from the dirty hub because they have this policy of returning to sender after three failed attempts. To make matters worse I found that my parcel waybills were torn/ripped for reasons I cannot make sense of.

First set up contact us phone lines not apps like Messenger and Viber
Second look at the address or preferred timings
Have had a call at 10:30 pm from driver to ask if my workplace is open!
They say delivered and there is no proof of delivery like a pic or name of person.
You are forced to ask for a refund if you are lucky you will get it else you have no way seeking any redressed.
Lousiest last mile carrier.

My item is still in their warehouse at Carmona Cavite it's already more than a week delayed, it was already paid but still they're not delivering it. Maybe they've steal the item?

the cod parcel is not deliver direct to my home. We pay right for the delivery? But why we need to go to other place "kedai makan" to get our parcel?

Very disappointed with this courier services. I received a call from the driver inform me that cannot sent the on time due to bad weather. And he promised to sent it by next day.

30/11 i notice that he din sent the parcel, i text him, he did not reply, 2/12 i contact HQ, CS inform me parcel alrdy send back to seller!!!

this is not mine first time bad experiences with Ninja Van!