Niwaki Reviews 26

I ordered a small pair of secateurs which I felt were a little small so I contacted the head office who made the swap to the larger size a wonderfully easy experience. Great customer service and a great product.
Can’t thank them enough.

Great quality products that will probably last a lifetime, and at good prices. Really fast dispatch. Great people to do business with. Highly recommended.

I am a professional gardener and I can tell you that you will not find better tools in the UK. The digging tools are supreme in every way. All the hoes, shovels & spades are so precise and effortless to use! The cutting & pruning tools are excellent quality and everything is top notch! Niwaki UK are brilliant and provide excellent service and after sales issues are dealt with on the spot. Fantastic products and company, highly recommended!

As a 60+ female gardener I not only struggle with lifting tall, heavy ladders, I also have a nightmare setting them up safely in place ready for me to start pruning, hedge trimming etc.
This has all changed. I purchased the 3m Original tripod ladder from Niwaki and with it weighing in at 10.5kg I can safely carry it with 1 hand whilst carrying my pruner etc in the other. The lightness of the ladder makes it easy to set up and with the carefully designed positioning of the feet I now feel safe and secure even when working at the highest recommended level.

Niwaki Ltd were a pleasure to deal with and the communications were excellent with booking in the delivery. The delivery went without a hitch and my ladder was delivered in good order and well within the quoted timescale.

Delivering oversized parcels is no mean feat since none of the regular couriers will carry such large parcels without imposing significant surcharges and in addition there is a great risk of damage occurring in transit. As a result, Niwaki either deliver the ladders themselves or use a specialist courier. They make this all clear in their delivery terms and therefore the 1 star review is, in my opinion, unfair. I understand the sour grapes but delivering anything to the Highlands is costly for any business due to the significant distances involved and the comparatively few orders in the area to make delivery economical.

If you are looking to work at height safely, without having to rely on someone to hold the ladder for security, then I would recommend a Niwaki tripod ladder.

Great products, but sadly the company is happy to scam Highlanders with an entirely unnecessary surcharge for delivery - it "isn't something to worry about" according to them.

I love this company! Pricey admittedly but such beautifully crafted, handmade tools and accessories. I am happy spending a bit more to have something that is going to feel as special as my new Higurashi secateurs - these are things that will last a lifetime! Customer service is very good and responsive - they replaced an item I wasn't totally happy with even though Royal Mail lost it when I returned it. Recommended.