Nöa and Nani Reviews 

TERRIBLE PRODUCT AND WORSE CUSTOMER SERVICE

I bought the Karlstad Chest of Drawers 8 drawer in white from Noa and Nani. The product arrived promptly however when we assembled the product we discovered that the quality was really poor for the price. The drawers don’t line up and don’t open or close properly. This was bought as a drawer set for our newborn daughter’s bedroom with the intention that she would have the drawers into adulthood. However the quality suggests that’s not likely to happen and indeed is likely to cause her an injury long before then.!

When I first got in touch with Noa and Nani to report the issues, I received a response pretty quickly and I was hopeful of a replacement of better quality, however communication quickly dried up and I was left chasing and chasing for a resolution.

After numerous chasing emails, my hope of a better quality replacement was fading fast and so I contacted Noa and Nani again to request a refund, again having to chase and chase to get agreement. However they are now saying they expect me to cover the return costs, for an item that’s not fit for purpose and could’ve been returned months ago had they responded to my emails in a timely fashion.

I know there are a lot of positive reviews for the company but honestly I wouldn’t order from them again and would advise friends and family not to either. The mark of a good company is how they deal with issues and Noa and Nani are absolutely awful. At one of the most stressful times in my life, and under the serious financial pressure of maternity leave, I’m expected to pay roughly a quarter of the price of the set of drawers to return them leaving me out of pocket to try and find a replacement.

Only order from Noa and Nani if you can afford to take the hit to return a faulty or poor quality item.

Awful Customer services. Paid £35 a week in advance for guaranteed Saturday delivery (day we move into new house) delivered it without the headboard. Contacted customer services who replied a few days later (can’t actually speak to a human on the phone) and was assured I would have it send next day. Three days later someone else’s bed arrives and not the missing headboard. That was a week ago. Keep offering me delivery dates and then not actually booking it. Pushing it further and further back. Still no date for sending the correct item. Still no bed for my son and now I have another random part of a bed in my house that I don’t need. Such terrible customer services. Avoid this at all costs. Don’t waste your money.

In previous years I always had a positive experience with noa and nani. This year I bought two kids single beds frames and the quality has been appalling, the noise the beds make is horrendous. I contacted Noa and Nani and all I keep getting back is they will take it to management. They expected my kids to sleep on mattresses on the floor while I sent the bed frames back, very poor quality and service. I am taking it further but thought it best to make others away so that they can avoid there's obviously been a change in quality and management since I ordered previously.

Please avoid this company even through selling sites such as B&Q nothing but trouble from start to finish. Their website recommends incorrect mattresses for beds when correct ones aren’t in stock. When part of the order arrived slats were missing and parts of the bed were damaged. Will try and squeeze every penny out of you to pay for delivery of items when no error of yours. Customer service take days to reply, nearly two weeks since order was placed and still not reached a resolution. Will not be ordering again.

I should have read the reviews. Awful customer service. The bed came without slats!! We were in the middle of assembling and realised that most parts were missing. I've reached out and they can't find it and if I want to return I'll have to wait until they receive the partiality before refunding me. They don't care about the customer at all
Don't waste your time.

Absolutely terrible customer service from this company. Maggots delivered in my order. Radio silence from company, Jodie just says manager will call but never does. Dreadful

We ordered 3 sets of bedroom chest of drawers units and only2 were delivered. We contacted Noa and Nani by email ( you can't talk on phone to a human) who assured it would be delivered by Wednesday, that day came and went so Noa Nani again assured it would definitely be delivered on Thursday, same result as Wednesday and Friday no better. Friday late afternoon we were informed it would definitely be delivered in next 24-48 hours. Just over 60 hours later sitting here typing this, still no delivery. How this useless company stays in business is beyond me. I would advise you to avoid them at all costs. We wasted 5 days of our life staying at home for a delivery this incompetent business knew would not be delivered. Needless to say we have cancelled the order and ask for a full refund once they collect the 2 parcels they actually delivered. I am concerned their cancellation abilities are as as bad as their delivery abilities. Fortunately I paid with Paypal so not worried about getting my money back.

I had an issue with two mis-matched items. Louisa (especially) and Maddison were very helpful with resolving this with patience and perseverance. Thank you

I bought an Otto 2 + 3 drawer chest which was missing a part, contacted them and resolved in a matter of days, excellent customer service as they even monitored delivery of missing part and kept me informed. Also very good quality furniture and looks very good. Price made it even better!

My drawer runners failed three times. Noa and Nani insisted I dismantle and package the drawers up for them to collect and for a refund. It has been 3 months and several emails later, I'm still waiting. Avoid at all costs. Poor quality furniture and absolutely disgraceful customer service.

We purchased a bunk bed which arrived in 5 separate flat packs. However the name on the flat packs was for a different bunk bed to the one we had ordered. Before assembling I emailed Noa and Nani to explain that we may have been sent the wrong bed. However they responded to say that although the packing was wrong the bed was still the same as what we originally ordered. Sure enough after assembling the bed I noticed that the measurements did not match what we had ordered, but instead matched that of the bed which was labelled on the packing. After numerous emails and slow responses, they finally acknowledged that the bed we ordered had incorrect measurements listed online. So we now have a bunk bed that is taller than we expected making it uncomfortable for our child to use given our ceiling height. The only way on contacting this company is via email, and there response times are painfully slow. I wouldn't recommend them and won't be using there service again. People expect to get what they pay for, and measurements is one oversight that should not be happening where beds and furniture is concerned!

Absolutely inept company cannot believe b and q allow them to sell through there company waited nearly 2 weeks for bed slats for them in the end to blame the courier and then now I have to wait a further 2 weeks for refund complete joke stay well away from this company

We complained to Noa and Nani that their bed had broken, slightly injuring someone. We shared photos. The law is clear that in these circumstances we should receive a full refund.

We weren't asking for compensation, just our money back.

They asked us to fill in an accident form - I'm not sure why as we've never heard anything further back from them about it.

Two months later we're still trying locked into an endless cycle with their support team in which they claim to refer the matter to management and we never hear anything back.

I regret purchasing the Thor Mid Sleeper from Noa & Nani. Although delivery initially seemed promising, the experience quickly deteriorated. Upon opening the package, I discovered the entire assembly hardware pack was missing. After contacting customer support, the replacement pack took another week to arrive.

Once I began assembly, I found that several essential bed components were also missing. I informed the company again and was instructed to dispose of the incomplete bed, with a full replacement promised. A week later, the replacement arrived, only for me to discover that even more parts were missing this time.

At this point, I requested a full refund, as I no longer had confidence in receiving a complete product. I returned the replacement bed as agreed, and the company confirmed that disposing of the original set (including slats) was acceptable. However, after collection, they reversed their position and attempted to refuse the refund, despite written communication confirming their earlier instructions.

Customer service then stopped responding entirely. I ultimately had to dispute the transaction through PayPal, who reviewed the evidence and refunded me.

I cannot recommend this company. The delays, contradictory information, and lack of accountability made this a frustrating and time-consuming experience. I truly wish I had read other reviews before ordering, as this has been one of the poorest customer service interactions I have encountered.

Ordered a sideboard on 09.10.2025 after a week or so I had delivery confirmation from XDP on the day of delivery giving just 2 hours notice!. The parcel was left on my driveway near the bins and I had notifications it had been delivered, I was home and they hadn't rang the bell.

I my one box out of 2 was delivered box B, I have half a sideboard to date.

This company has no working customer services number, and support is literally just email with no resolution.I have sent over 20 emails now and after requesting for the box to be collected I decided to agree to getting box sent to me.

As others have stated I had to ask where the missing box was, apparently lost in transit as others have said.

Last Friday I had a text from XPD advising that they had the box, it is now Wednesday the following week and the tracker hasn't changed!. Resulting in more emails to this company.

I have half a sideboard that I paid in full for to date!. Customer service are no help and I am dreading having to request a refund as the missing box A which probably won't arrive "lost in transit".

Avoid this dreadful company 😔

Ordered a tv cabinet and sideboard on 8th October. Received the tv cabinet on 22nd October but only after sending numerous emails. I then queried where the sideboard was and only received a response after I threatened to out a review on here! Apparently it’s “lost in transit” - how on earth do you lose a sideboard? Now there’s no urgency whatsoever to get a replacement out to me. It’s a shame because the cabinet is lovely / the customer service and care is appalling

Everything went wrong with my order, bits missing off the bed, the chest of drawer that does not fit and close properly, stiff as anything. The customer service is non existent but they took my money with no problems. I would avoid this rip off merchant company, the website looks good but the items are of very poor quality and they are very dishonest. I am reporting them to trading standards as they should not be trading !!!

The furniture itself is attractive however if you have a problem like I did (wrong part supplied), it takes days to have the problem rectified (not yet).
I keep being told "it's being dealt with" however after over 5 days it has not been dealt with and I have part assembled furniture taking up space.
The responses from Customer Service are polite but they keep referring to another department for a resolution!

Really great quality products at a good price, cheaper than a lot of other places but higher quality. I ordered two side tables of the same type and chose the cheaper delivery but they arrived much faster than noted and expected. Good company to order from and will order again.

Communication is fast and reliable. Good products