While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Clothing Store

Written by the company

Organic cotton nightwear, made in England for women, men and children. GOTS and OEKO-TEX certified. Timeless sleepwear designed with pure comfort in mind. Made with the finest organic cotton for the best nights sleep. Nighties, pyjamas, loungewear and carefully selected homeware all sustainably and ethically made using the finest natural materials. Sleep softly.


Contact info

3.6

Average

TrustScore 3.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service has been nonexistent…

Customer service has been nonexistent on the occasion I contacted them. I have purchased many items from Noctu in the past. I recently wanted to buy two pairs of harem pants. Noctu’s website homepage offered a 15% discount, but at the checkout the copied and pasted discount code was denied. I contacted Noctu through their ‘Say Hello’ contact form, to explain, but they didn’t respond.
Very disappointing.

November 30, 2025
Unprompted review
noctu logo

Reply from noctu

Hello Caroline, I’m so sorry to hear this. We have had some problems with our online contact form, it is being looked into. Basically they’re not coming though to us.
If you could message me at milly@noctu.co.uk I can organise a code for you to use so you can still get the 15% discount.

So sorry for any frustration.

Kind regards,

Milly

Rated 3 out of 5 stars

Lovely products

Contacted by company and resolved.

Bought 2 lovely items, but one the wrong size. Returned asking for an exchange. Nothing happened, no refund, no exchange. Chased twice by email, no reply.

September 10, 2025
Unprompted review
noctu logo

Reply from noctu

Hello, I’m so sorry about this. We’ve recently moved studio so some of our mail is being redirected which is taking an age to get to us. Can you give me your order number and I’ll sort this today. Apologies for the inconvenience. Best wishes, Milly

Rated 5 out of 5 stars

Good quality nightwear

I’ve bought two sets of PJ’s, socks, and a blanket over the years from Noctu. And most recently ordered a new pair of PJ’s. The quality is very good, the colours are vibrant, and designs are simple but look great. I wish they did a range of dressing gowns.

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely PJs

I have purchased from Noctu several times before and their PJs are lovely. I placed an order in December which didn’t arrive. It took a little while to get that sorted out but I’ve now got my order - otherwise it would be five stars

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous clothing.

Took a punt and ordered a load of their nightwear in the sale. I'm so pleased, as they're beautiful! Soft, comfortable, stylish. I absolutely love them. The clothes arrived within a few days, beautifully packaged. I find myself not wanting to get out of them!

November 1, 2024
Unprompted review
Rated 4 out of 5 stars

Really lovely PJs

Really lovely PJs - you can tell the difference on your skin. The colour hues are calming, the material is very comfortable and washes and wears well (I've had mine for about 3 years). I wish they had a lower price point / more frequent sales so that I could have more than one pair, more inclusive sizing, and an affordable range for babies and infants. In other words, I wish the clothes weren't so pricey and exclusive so they were more affordable for more people.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

I loved receiving my beautifully…

I loved receiving my beautifully packaged parcel today, sent with love obviously!
My family & I love the gorgeous soft organic nightwear. We love the seasonal changing colour & styles. We’ve mixed & matched different designs over the years. It’s made of such soft lovely fabric. I love treating everyone to new pair of alpaca socks in their yearly stocking, they are so warm & cozy, thanks Noctu 🫶

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you noctu for my gorgeous new…

Thank you noctu for my gorgeous new pyjamas! I have wanted a pair for ages and treated myself, I haven’t been disappointed at all. They arrived swiftly and the quality is fantastic. I’ll definitely be buying more & looking forward to seeing the new collection. Thank you!

October 5, 2023
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Lovely clothing, shrinks quite a lot. But disappointing service. Purchase a hot water bottle cover that started coming apart after gentle infrequent use. Emailed them 3 times for support, they never replied.

April 1, 2023
Unprompted review
Rated 2 out of 5 stars

Lovely clothing but really disappointed…

Lovely clothing but really disappointed with that lack of inclusive sizing . For the 2nd year running my husband has brought me their pj sets for my birthday. They have started doing XL and XXL but only in 2 of their designs. All the other lovely stuff - skirts , jumpsuits, nighties only go up to a M/L ….. why ??????
I spoke to an advisor from the company a couple of years ago and they said we’re going to be offering XL across their range very soon - still hasn’t happened. Sending back as I’m committed to brands that offer XL throughout their range .

March 23, 2023
Unprompted review
Rated 4 out of 5 stars

Noctu, great quality but risky

Noctu make beautiful, high quality garments. I love what they do. However, their returns policy means that buying from them is a bit risky, at least for me. I paid just under £5 to return some items that were not quite right. It's difficult, I'm imagining they are a small business. At the same time, it becomes too risky to buy online, if I have to pay the returns bill.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love Noctu

I absolutely love Noctu! I just bought three more of my favourite item because it’s so comfy. I don’t buy new clothes very often but I make an exception for Noctu. It’s 10/10 from me!

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Sleeping will never be the same

Sleeping will never be the same. Us humans spend a lot of time in our lives sleeping, that is why I chose to get myself proper pyjamas! yes, you m right think it's bit expensive- but it's not something I would get cheap with. The sleepwear is beyond believed soft and I don't feel like overheating.

October 10, 2020
Unprompted review
Rated 5 out of 5 stars

So comfortable and amazing quality

SO comfortable and really simple but flattering...the material is really soft but of great quality and a bit stretchy. Perfect for comfortable summer dressing or sleeping in! I got the size small which still reaches my ankles (I'm about 5'7), so definitely on the long side but exactly what I wanted.

May 9, 2019
Unprompted review
Rated 5 out of 5 stars

Noctu sells 100% organic cotton …

Noctu sells 100% organic cotton nighties and pj's for men women and children. I have shopped with them for some time. Their nightwear is good quality and very environmentally friendly.

September 25, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look