No Frills Reviews 

239
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, noting that fresh produce often rotted quickly, items were sometimes spoiled, and meat was frequently outdated. People also experienced frustrating issues with unexpected pricing errors at the register and encounters with rude staff members who lacked basic customer service skills. Some reviewers were happy with the friendly service provided by helpful and patient employees who assisted them around the store. Consumers appreciated when local store locations were well-stocked with flyer items and staff members went out of their way to ensure a pleasant shopping environment.

What people talk about most

Staff

Consumers find staff to be ambiguous, with highly mixed experiences reported across different visits. On one... See more

Product

Clients share ambiguous opinions on product experiences, highlighting widespread concerns regarding quality.... See more

Quality

People report negative experiences with quality, consistently expressing frustration over spoiled and rotting... See more

Price

Users describe ambiguous interactions with price, noting that while some items appear reduced, other goods... See more

Location

Reviewers mention ambiguous feedback about location, noting visits to various stores across different cities... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I shop no frills, but I’m troubled by the sale of American produce that is so contaminated by pesticides that there is a class action lawsuit pending in the states. Driscolls strawberries and blue... See more

Rated 3 out of 5 stars

My review is about one particular problem that the employees and customers would love to be fixed. As you know, in most stars, there’s background music that’s played for more than one reason. The fact... See more

Rated 3 out of 5 stars

The security at Calgary 17th Ave. SE need better training. I understand needing to keep the homeless from camping/loitering, but they also have customers remove themselves from the property on occasi... See more

Rated 1 out of 5 stars

Tom & Michelle’s No Frills located at 6085 Creditview Road have trained their cashiers to double charge on items and hope customers don’t catch it. When they are caught their “so called” customer ser... See more


Company details

  1. Supermarket
  2. Grocery Store

Information provided by various external sources

No Frills is a Canadian chain of deep discount supermarkets, owned by Loblaw Companies Limited, a subsidiary of George Weston Limited.


Contact info

2.0

Poor

TrustScore 2 out of 5

239 reviews

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No history of asking for reviews

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2.0

All reviews

(239)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

PC Points Saving Me $$$$$

We are seniors. We have been using PC Express for several weeks now and we are very impressed. Our order is ready on time and we don't need to traipse about the store trying to find items. Also, we take advantage of sales and stock up. We have also accumulated thousands of PC points and regularly use them to reduce the cost of our grocery order. We have saved hundreds of dollars this way. We would not consider shopping anywhere other than No Frills.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

I got a rain check from No Frills in…

I got a rain check from No Frills in Paris, ON for 2weeks
I visited the store 3 times and he item is not there
I asked to extend the date from Angela Garcsi she refused and asked her for substitute and the answer was no.
this is not a way to trait a customer

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Butchers scale is short of onzes 2 times in a row

2 time in a row I found the Butcher’s scale at Nofrills on warden and Hwy7 is short a few oz! Just bought some ribs there and the label says 1.84 lbs and but my home scale says 1.34 lbs! 5 oz short! My home digital scale is acute with any other packaged food on the shelves. Please investigate, Nofrill management!

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

Kenway plaza

Kenway plaza. 2 cashiers. Line ups the entire length of the aisles. Was told by cashiers that this is normal.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

“SET PRICING”

No Frills have “ proudly” announced “SET PRICES” on certain items in “ their effort” in keeping grocery prices “ more affordable”!! However the shelves with these products are EMPTY and have been EMPTY for MONTHS. I have written No Frills about this and guess what response I received…NOTHING.

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

Be careful to buy their food

Be careful to buy their food, check whether it's moldy before you paid for it, especially the items that the price reduced for final sale. I bought a berry turnover for 50% off on March 20 2024 in Listro's Nofrills on Donmills and Finch, its expired date is Mar 24 20024. But on Mar 22 2024, it's already moldy. My kid almost ate it!

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t work at No Frills on Rymal Road…

Don’t work at No Frills on Rymal Road at Upper Sherman in Hamilton. They book you against your availability, they won’t let you make switches with others to get your shift covered (the shift that they booked you against your availability), leaving you with no choice but to call in and then they get mad at you when you call in.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

NoFrills in Renfrew Ontario is just…

NoFrills in Renfrew Ontario is just horrible, almost all the food you get, is already ready to expire or is already past due, the fruits and vegetables are horrendous, quantities are so small prices have skyrocketed for things that are already half rotten.
Every time I go there, there are always empty boxes and empty carts left in the way everywhere, always employees screaming across the store at each other, one time I walked in and even saw an employee, scratching her back off of the corner of the bakery stand. It’s dirty, unorganized, overpriced, and bad quality.

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

False Advertising

False Advertising ! Feb 8 2024 & Feb 29 2024 Flyers BOTH show the Family Size Honey Bunches of Oats on sale for $ 4.49 . They have pulled it off the shelves so they just say " sorry, we're out of stock ! Last week Parnoosh 907 g Dates were advertised at $4.99 . They scanned at $5.99 . Supervisor told cashier to change the price via Price Match . If you didn't look They STOLE a dollar from you .

February 29, 2024
Unprompted review
Rated 4 out of 5 stars

My wife works here..

My wife works here... Price drop on near death products have always been nice for my meal day of purchase. Miss the use of boxes though the reusable hauler bags are strong and last for multiple uses. Also self checkout is destroying job opportunities and costing many companies losses as it is much easier to steal 😔 if you simply input the wrong code, product, reduce the weight or say you haven't got any bags when you have several... Fair pay for the employees who deal with public brutality. If you work here you receive a small percentage off your weekly shop on Saturdays if you are an immediate family member. This is positive for us as we struggle with the price of food these days due to deep pocket issues. Usually understaffed as this company has a lack of personal connection with its employees and more to do with automated money making.

February 25, 2024
Unprompted review
Rated 1 out of 5 stars

Are you kidding me

Are you kidding me? You no longer sell your no name brand french fries? You want people to spend more money on name brand items.....you suck, will not be shopping with you any longer!! Price gouging at it's best!!
Gary's No frills Base Line Rd. London

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

The customer service at 3401 Lawrence…

The customer service at 3401 Lawrence ave east Scarborough no frills was terrifying disrespectful dishonest fries were on sale two for three, and they put the wrong price tag there to trick customers. I asked employee he told me he yes that’s correct price I went to the cash register with my other groceries to pay the cashier. She asked for a price check on the fries it took 24 minutes so I was waiting patiently and so this employee came he didn’t have any idea so then they asked for the manager, but then there was this other guy I don’t think he’s a manager he came and he was very rude disrespectful he gave me bad looks and he told me to step aside and let the other customers pay because you’re keeping up the line and there was only two people in line with me and that was very rude and he went in the corner and I saw him and he just swore at me and called me a B word and I asked him what did you say? He said he ignored me and this other guy his shift was over and he was leaving. They asked him and he was rude to me too. He told me it’s 214 loud like five times so everybody in the store can hear that that was very embarrassing and very rude disrespectful. I never had experience like this at nofrills before I always go shop here
For groceries that was very rude. I didn’t feel comfortable and I will never go shop at no-frills again. Specially this location or any other no-frills I did complain they didn’t do anything about it.

February 8, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed in Adil's No Frills Brampton

First, I would like to note the customers complain way too much on simple reasons about the cashiers. Customers are not always right and they are rude and ignorant to the cashiers. They are doing their jobs which is a simple task. Why give them a hard time? I've had so many ignorant cashier but have never complained whatsoever.

Also, the customer relations and owner hassles their employees like crap! They treat them like garbage. These people work hard and do their jobs deligently. Why not give them the benefit of the doubt?

Also, the working conditions are terrible. They hire more people and give the current employees less hours. Who can survive on minimal hours these days? They scrutinize the employees and yell at them. They don't respect them whatsoever especially in front of customers.

Adil's No Frills in Brampton is unfair and won't let his employees defend themselves. Customers are so ignorant these days and will try to complain about anything so they can get a free pass!!!

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

If I could rate 0 stars I would

If I could rate 0 stars I would. HORRIBLE Customer service in London at Jenn & ? No Frills Hamilton Rd . Totally screwed up my prices to the point I asked for a refund . I paid with $100 bill With the refund they were still short Had an employee that said she had never done a refund before. Had to wait for employee named Melissa who was on break .What a treat she was!!! Couldn’t add , subtract or have any ability to deal with a situation. Told me she couldn’t deal with it and slammed the calculator on belt and told me to figure it out , she was leaving and left Manager came and we figured it out until I realized I was going by the first receipt that I added up with a couple of things that I had refunded so no it wasn’t resolved and I was still out roughly $5. 3 employees and none of them with a clue on how to deal with problems. This store has really gone downhill. Sad reflection of the times

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Owner Jim Traplin doesn't treat…

Owner Jim Traplin doesn't treat employees well. No proper breaks. He only gives you a 15 min break instead of 30 minutes. He refuses to give us cashiers the proper override code for price matching. This makes our job incredibly difficult & stressful. Causes long lines sbd wait times.
Customers get upset at us about prices, and difficulty in price matching. Meanwhile it's the owner Jim's fault. He only gives us a 10% discount

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Self Check

hey palmieri, train your workers not to look over customers shoulder at the selfcheck. we know what we're doing and don't need to be told rudely by your workers how to work it. if we need help WE'LL ASK FOR IT.

November 19, 2023
Unprompted review
Rated 5 out of 5 stars

Frills (85th Street SW

Frills (85th Street SW, Calgary)

I recently had the pleasure of shopping at the No Frills located on 85th Street SW in Calgary, and I felt compelled to share my positive experience, particularly with one staff member—Mary.

Mary's professionalism and kind demeanor made my shopping experience truly exceptional. She went above and beyond to assist me, demonstrating a genuine commitment to customer satisfaction. Her friendly approach and willingness to help created a welcoming atmosphere that is often rare in today's retail environment.

November 17, 2023
Unprompted review

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