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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, accommodating, and having excellent attention to detail, often going above and beyond. Many people highlight the efficiency and thoroughness of the service, noting that reports are accurate and delivered promptly. Consumers also appreciate the straightforward booking process and clear communication, making their overall experience smooth and stress-free. However, some customers were not happy with the response times and customer service, mentioning significant delays in receiving reports and a lack of communication. A few other people also felt that the inventory reports were inaccurate or incomplete, with some instances of crucial details being missed or incorrect information being included.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, frequently highlighting its reliability, thoroughness, and high... See more

Inventory

Reviewers mention positive feedback about inventory services. Many customers highly recommend the services,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the prompt and thorough... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... See more

Company replied

Rated 5 out of 5 stars

James from No Letting Go (Bolton & Bury) did a great job from start to finish. He was punctual, friendly, and very thorough, and he explained everything clearly. The whole process was smooth and stres... See more

Company replied

Rated 5 out of 5 stars

Rachel at the Warwick office has been more than accommodating. We needed an inventory check in report carried out last minute, although busy she did everything she could and carried out the work.

Company replied

Rated 5 out of 5 stars

We use No Letting Go for our property inspections, and they’ve been excellent. Booking is straightforward, communication is clear, and their inspectors are punctual, polite, and thorough. The report... See more

Company replied

Rated 5 out of 5 stars

No Letting Go Brighton provide an excellence service for our lettings company. At the moment, I have got them busy doing mid tenancy inspections but they also do inventories for us. I have been impres... See more

Company replied

Rated 5 out of 5 stars

I have used No Letting Go (Clapham) 3 times in the last few months and they have been excellent on each occasion. Communication has been great, the clerks have been courteous and the reports have been... See more

Company replied

Rated 5 out of 5 stars

Absolutely AMAZING service from Rachel and Becky at No Letting Go Warwick. Both are super professional, approachable, reliable and they go above and beyond to make all checkouts, updates and inventor... See more

Company replied

Rated 5 out of 5 stars

Had NLG Warwick do a job, as I normally use Greenwich for the southern properties. Couldn’t see a difference between to two at all. Exceptional service, before, during and after. Well done and will be... See more

Company replied

Rated 5 out of 5 stars

Not actually had an inspection yet. Had a minor hiccup with booking, the owner Jen called me her self to help solve our issue. Thanks to Jen, such a kind caring woman. I highly recommend No Letting Go... See more

Company replied

Rated 5 out of 5 stars

James is brilliant. He really has such an eye for detail and picks up everything. He delivers reports promptly and he’s very accommodating on dates and times and is incredibly reasonably priced.

Company replied

Rated 5 out of 5 stars

I contacted primarily the Crawley agency, and they put me in touch with Shewana. From the very first contact, Shewana was extremely professional and attentive. I made a booking for an inventory a... See more

Company replied

Rated 5 out of 5 stars

I recently used No Letting Go Walthamstow and was incredibly impressed, especially with the service provided by Harriet. From start to finish, her customer care was exceptional. She was friendly,... See more

Company replied

Rated 5 out of 5 stars

We’ve been working with Mark and his team for inventories, check-outs, and Legionella reports, and the service has been outstanding. They are reliable, thorough, and always deliver to a very high stan... See more

Company replied

Rated 5 out of 5 stars

Honestly highly recommend Rachel Becky and the team at NoLettingGo Warwick , always happy to switch yo or arrange last minute reports for us !! Thanks so much ladies !!!

Company replied

Rated 5 out of 5 stars

Ryan from the Crawley office recently helped us with an inventory and we were really pleased with it. His attention to detail was great and he produced the report quickly. Would definitely recommend... See more

Company replied

Rated 1 out of 5 stars

Booked a check out inventory report with them for a 2 bed flat and typically you would expect it to be completed within 48 hr. It's been 5 business days now and still nothing. I would not be using t... See more

Company replied

Rated 5 out of 5 stars

We are a traditional lettings & property management company that always conducted visits, inventories and checkouts internally. We have grown the portfolio to a size we had to outsource. Catherines te... See more

Company replied

Rated 1 out of 5 stars

Liam, the franchise owner of no letting go for Coventry / Nuneaton didn't bother responding to my requests despite contacting him multiple times. Said he would send booking info but never did, even... See more

Company replied

Rated 5 out of 5 stars

I have recently used No Letting Go, Southampton, for a full property inventory for our rental property and the service was exceptional from start to finish. I dealt with Natalie and Darren who were... See more

Company replied

Rated 5 out of 5 stars

The exit-inventory carried out by Nolettinggo is the best I've every recieved and I have been letting properties for over 30 years. The report is clearly laid out with plenty of photograps. The assess... See more

Company replied

Rated 5 out of 5 stars

Freddie and his team are brilliant will always work with us to fit in last minute move ins their attention to detail is also first class

Rated 5 out of 5 stars

We have used No Letting Go Walthamstow for our inventories and check outs for many years and we are always very happy with the service provided by Harriet and the team.

Company replied

Rated 5 out of 5 stars

Great service as always - promptly actioned, always on time and go above and beyond where possible. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I have had a very positive experience working with this inventory company for nearly 2 years. Their reports are consistently thorough, detailed, and clearly presented, giving me full confidence in... See more

Company replied

Rated 5 out of 5 stars

We've had an excellent experience with No Letting Go’s Warwick branch. The team is incredibly organised and efficient, making the entire process smooth from start to finish. Their attention to detai... See more

Company replied

Rated 5 out of 5 stars

The Ealing team is an absolute joy to work with especially Mark. He always ready to assist and available for you when you need him

Company replied

Rated 1 out of 5 stars

UPDATE: Justine — your reply unfortunately confirms the very issue at the heart of our experience. No Letting Go publicly states that its reports are “independent and im... See more

Company replied

Rated 5 out of 5 stars

I am very impressed with No Letting Go Brentwood, they conducted an inspection for my property and the report I received was very efficient and received promptly. I will definitely be using them again... See more

Company replied

Rated 5 out of 5 stars

We have been working with Zoofa at Richmond, and the experience has been nothing but positive. She is extremely professional and consistently goes above and beyond to support our needs. Zoofa is v... See more

Company replied

Rated 5 out of 5 stars

As a landlord, I rely on NoLettingGo to handle my property inspections, inventories, and check-out reports—and I would wholeheartedly recommend their services to any fellow landlord. Their repor... See more

Company replied

Rated 5 out of 5 stars

As professional landlords we've used No Letting Go, Ealing for all our inventories, check ins and check outs for a number of years. We are continuously impressed with their professionalism and thoroug... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. Easy to get in touch with, helpful and delivered the report in record time. I would definitely recommend them.

Company replied

Rated 5 out of 5 stars

I needed an inventory in a hurry and Harriet was super helpful and efficient Will definitely use her again and highly recommend

Company replied

Rated 5 out of 5 stars

no let go kensington very efficient , honest inventory , with good turn around of paper work

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Zoofa from No Letting Go on multiple inventories and check-outs, and she has been consistently excellent. Her attention to detail is outstanding, and her report... See more

Company replied

Rated 5 out of 5 stars

No letting Go provide an excellent great value service that I would thoroughly recommend to nay letting agent or landlord

Company replied

Rated 5 out of 5 stars

We use No Letting Go Bolton & Bury (James) for our inventories, check ins and check outs; James is knowledgeable, professional and would highly recommend.

Company replied

Rated 5 out of 5 stars

I have been a landlord for over 20 years and appreciated the expertise of Rachel and her team turning around a quick condition report before my new tenants moved in.

Company replied

Rated 5 out of 5 stars

Worked alongside Harriet, Shahid and Yamina for the past three years+ and couldn't recommend their services enough. Smooth communication, flexibility with any of my requests and intense knowledg... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Joe at No Letting Go enough. He’s always reliable, efficient and professional. 10/10 service every time.

Company replied

Rated 5 out of 5 stars

I had a great experience working with the Greenwich office. Their team was organised, efficient, and reliable. Shewana managed things with great attention to detail and maintained clear communication... See more

Company replied

Rated 1 out of 5 stars

I previously used No Letting Go Gravesend last year and had a very positive experience, which led me to use their services again. Unfortunately, on this occasion, the service fell far below expect... See more

Company replied

Rated 1 out of 5 stars

Dealing with bureaucratic managers who have no ability to talk to human beings marrred what was a reasonably good agency experience. West Berkshire No Letting Go would benefit from employing people w... See more

Company replied

Rated 1 out of 5 stars

The only good thing about this company is that their employee, Alison, turned up! The series of absolutely incompetent, dishonest and downright stupid behaviour that followed is far too lengthy... See more

Company replied

Rated 1 out of 5 stars

Dissatisfied really disappointed with this company contact them 2 weeks ago arrange a date for inventory / tenants checking out service sent all the details what they ask then no reply received when c... See more

Company replied

Rated 1 out of 5 stars

Met Liam at a property we had been viewing for rent, final step was to speak with inventory clerk to make sure the property was in solid condition. He didn’t know what half of the keys he was handing... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great experience with Joe from Hull!

Joe has been completing inventory and checkout reports for us in Hull for several months now and it has been seamless. The reports have been returned promptly, completed to a high standard and bookings confirmed quickly, which helps me stay organised! Joe has been professional, approachable and great to work with. Looking forward to continuing working with Joe in the near future – thanks for all your help!

February 26, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Gemma,
Thank you for taking the time to leave such a positive review for our Hull Office. Joe is dedicated to providing a great service, so it's very rewarding to receive this feedback. Thank you for your business.
Kind Regards, Justine

Rated 5 out of 5 stars

Great service as always

Great service as always - promptly actioned, always on time and go above and beyond where possible. Would highly recommend.

February 28, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Chris, thank you for your 5 star review and recommendation - we really appreciate it!
Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

Rachel at the Warwick office has been…

Rachel at the Warwick office has been more than accommodating. We needed an inventory check in report carried out last minute, although busy she did everything she could and carried out the work.

February 26, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Jade, thank you for your 5 star review we really appreciate it!
Kind Regards Justine Tomlinson

Rated 5 out of 5 stars

no let go kensington

no let go kensington
very efficient , honest inventory , with good turn around of paper work

September 30, 2025
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi John,
Thank you for your 5 star review we really appreciate it! I will ensure this is passed to the Kensington office who will be delighted.
Kind Regards, Justine

Rated 5 out of 5 stars

I cannot recommend Joe at No Letting Go…

I cannot recommend Joe at No Letting Go enough. He’s always reliable, efficient and professional. 10/10 service every time.

February 20, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi India,
Thank you for your review and recommendation - greatly appreciated!

Kind Regards, Justine

Rated 5 out of 5 stars

Great service

Great service, great team been an absolute pleasure working with them.

February 5, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Jesse, thanks for taking the time to leave us such a lovely review.

Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

No letting Go provide an excellent…

No letting Go provide an excellent great value service that I would thoroughly recommend to nay letting agent or landlord

February 18, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi John, thank you for your 5 star review - we really appreciate it!
Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

Detailed Reports and Excellent Service

I have had a very positive experience working with this inventory company for nearly 2 years. Their reports are consistently thorough, detailed, and clearly presented, giving me full confidence in the accuracy of the reports provided.

The team (Abhay and Kavita) are highly organised and always punctual, which makes the whole process smooth and stress-free. They are also very easy to deal with—professional, responsive, and accommodating at every stage.

I would highly recommend their services to anyone looking for reliable and high-quality inventory company.

February 18, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Ramaine, thank you for such a comprehensive 5 star review. Its great to recieve such positive feedback about the service - Abhay and Kavita will be delighted, and thank you for your business.
Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

I have used No Letting Go (Clapham) 3…

I have used No Letting Go (Clapham) 3 times in the last few months and they have been excellent on each occasion. Communication has been great, the clerks have been courteous and the reports have been very prompt and thorough. I am very happy to have found them and will be using them from now on for other properties in my portfolio

January 29, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Steve, thank you for you 5 star review! Its great to hear you are happy with the service provided by the Clapham Office. Thanks for your business and support.
Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

Kavita and her team are brilliant

Kavita and her team are brilliant. The best in London. Great service

February 5, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Terri,
Thank you for your fantastic 5 star review! We agree Kavita and her team are brilliant, we are delighted to hear you are so pleased with the service.

Many thanks, Justine Tomlinson

Rated 5 out of 5 stars

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Zoofa from No Letting Go on multiple inventories and check-outs, and she has been consistently excellent. Her attention to detail is outstanding, and her reports are always thorough, clear, and professionally presented. She takes the time to document everything accurately, which makes the whole process smooth and stress-free for both management and residents.

Zoofa is reliable, efficient, and always conducts herself in a professional manner. As someone working in property management, having a clerk you can trust to produce detailed and impartial reports is invaluable — and Zoofa delivers every time. I would highly recommend her services to anyone looking for high-quality inventory and check-out reports.

February 13, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Manal, thank you for taking the time to leave such a positive and detailed review for our Richmond office. They work incredibly hard, so its very rewarding to receive such lovely feedback.
Kind Regards, Justine.

Rated 5 out of 5 stars

James from No Letting Go (Bolton & Bury) did a great job. Professional, thorough, and easy to deal with. Highly recommend.

James from No Letting Go (Bolton & Bury) did a great job from start to finish. He was punctual, friendly, and very thorough, and he explained everything clearly. The whole process was smooth and stress-free — I’d happily recommend James to anyone needing an inventory/check-in/check-out.

January 29, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Cam, thank you for taking the time to leave such a great review for James, we really appreciate it. Change in tenancies can sometimes be a stressful time, so clear communication is key.
Thanks for your business!
Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

Exceptional Service - Couldn’t Recommend Mark and His Team More!

We’ve been working with Mark and his team for inventories, check-outs, and Legionella reports, and the service has been outstanding. They are reliable, thorough, and always deliver to a very high standard. Communication is excellent, and everything is completed promptly and professionally, making our job so much easier. We genuinely wouldn’t want to work with anyone else and couldn’t recommend them highly enough.

February 11, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Sophie, thank you for taking the time to leave such a fantastic 5 star review. We really appreciate it, and thank you for your continued business.
Kind Regards, Justine Tomlinson

Rated 1 out of 5 stars

I previously used No Letting Go…

I previously used No Letting Go Gravesend last year and had a very positive experience, which led me to use their services again. Unfortunately, on this occasion, the service fell far below expectations.
I booked an inventory with No Letting Go Gravesend, which was presented as a quick and efficient service. However, this resulted in repeated follow-ups to obtain the inventory report, a lack of response to communications, and significant delays. More than two weeks later, I had still not received either the inventory report or an invoice for the service.
Communication with the office was extremely poor, and the overall handling of the matter was unprofessional and unreliable. Ultimately, I was forced to engage another company to prepare a new inventory.
Based on this experience, I would not use their services again nor recommend them to others.

January 28, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Zuzana,
We are very sorry to hear this, but look forward to speaking with you on Tuesday when you are back from holiday.
Kind Regards, Nikki

Rated 5 out of 5 stars

No Letting Go

I have recently used No Letting Go, Southampton, for a full property inventory for our rental property and the service was exceptional from start to finish. I dealt with Natalie and Darren who were both very polite and professional. They produced a clear, detailed report with high-quality photographs.
Communication was smooth throughout, and the turnaround time was impressively quick.
Their professionalism gave me real peace of mind. I'd happily use them again and recommend them to anyone needing reliable inventory services.

February 3, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Thank you for such a great review. Natalie and Darren are very committed and passionate about service so its very rewarding to receive such positive feedback.
Thank you for your business!

Rated 5 out of 5 stars

Captured every single detail! 😲

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the final check-out report for whenever the tenant vacates. High recommended.

January 30, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Harinder,
Thank you for your 5 star review and recommendation. I will forward this onto Abby who will be delighted.

Thank you for using our service - Justine Tomlinson.

Rated 5 out of 5 stars

No Letting Go- Greenwich Office- Clerk Shewana Zaffar

I contacted primarily the Crawley agency, and they put me in touch with Shewana. From the very first contact, Shewana was extremely professional and attentive. I made a booking for an inventory and check-in, but unfortunately I had to cancel almost at the last minute because the tenant did not pass the references.

Shewana completely understood the situation and made me feel at ease. I didn’t hesitate to contact her again to arrange another inventory and check-in, and I’m glad I did.
Shewana was once again very attentive, efficient, and reliable.

I will certainly be using the No Letting Go Greenwich office services again, and happy to recommend Shewana and her team.

January 17, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Yvette, thank you for your 5 star review and recommendation for Shewana. We really appreciate it.
Many Thanks!

Rated 5 out of 5 stars

The best!

Worked alongside Harriet, Shahid and Yamina for the past three years+ and couldn't recommend their services enough.

Smooth communication, flexibility with any of my requests and intense knowledge in most importantly, completing thorough and accurate inventory services.

Would definitely recommend them!!!

January 26, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Harry, thank you for your 5 star review and recommendation. The team work hard to deliver the best service possible for clients, so its very rewarding to hear this. Harriet and the team will be delighted!
Many thanks, Justine Tomlinson

Rated 4 out of 5 stars

Good service

Good service - clear and completed on time.

January 21, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Bailey - Many thanks for your review, we appreciate it!

Kind Regards, Justine Tomlinson

Rated 5 out of 5 stars

The Ealing team is an absolute joy to…

The Ealing team is an absolute joy to work with especially Mark.
He always ready to assist and available for you when you need him

January 15, 2026
Unprompted review
Nolettinggo logo

Reply from Nolettinggo

Hi Yato, thank you for leaving such great feedback, Mark from the Ealing Team will be delighted. Thank you for using our service.
Kind Regards, Justine Tomlinson

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