NorthAmericaHVAC Reviews 

Updated to 4 star after customer service finally followed up a request for a warranty claim. Fan motor failed after 3 months of normal use. The company offered a refund after a bit of process, but in the end, I was satisfied with the full refund.

Don't waste your time with these clowns. They have parts listed on their websites that they do not have. I ordered a Genteq 5KCP39FGV442AS (as shown in the photo below on their website). They sent me a Service First MOT******* (as shown in the picture I took below) which is different electrically, physically and has different performance characteristics. If they had asked if a substitute would be acceptable we wouldn't be in this mess, but they did not. They sent what they had, which does not fit my application, and then demanded a 20% restocking fee plus shipping to return the wrong part they sent me. Fortunately, my credit card company canceled their charge. If they had spent half as much time communicating with me as they spent trying to meet their sales numbers in bogus restocking fees they would have a successful business. Read their BBB reviews for more examples.

Tip for consumers:
You probably will not receive the part you think you will receive. And good luck getting a full refund.

North America HVAC sent a defective item, it started leaking as soon as it was installed. Unfortunately, I was out of the return window and North America HVAC would not help me out at all. They continued to throw fine print at me and did absolutely everything they possibly could in an effort to not replace the damaged item they sent me, including misleading me on whom to turn to. Told me to reach out to Carrier for a warranty? But this was not a Carrier part.

The part they were supposed to send me was made by ClimaTek. ClimaTek is actually them - North America HVAC, and the parts they send out to you are remanufactured, by them. Strangely, they sent me an item made by NBK, not ClimaTek. NBK is very upset that they were misrepresented by this company as they are selling NGK equipment as ClimaTek. What a misrepresentation! NKG explained that North America HVAC was supposed to file a warranty claim on my behalf which they refused to do. Just google them and check out other reviews.
They only communicate via text or email as that is the best way they can really hide from complaining customers. Their customer service is awful and I would have absolutely nothing to do with them because they will leave you hanging. They got me for $250, left me with a broken HVAC, and absolutely refused to take responsibility. I have a small child who was very uncomfortable for days with broken AC and they refused to help. Eventually, they said that my repeated requests for help are harassing to them and to stop contacting them.

STAY AWAY!!!

I spent 220.00 on a new furnace blower motor and capacitor from north america hvac Fedex delivered it to the wrong address. I contacted fedex and opened a claim and all they can tell me is that it was deliver and have the shipper initiate a lost package procedure. I spent a week of going back and forth with their customer support. All they can say is the package was delivered and it is out of our hands, Thanks a lot sharon what a piece of work she is. She needs to work on her customer service skills. They post on face book on how well they take care of their customers what a lie, they get your hard-earned money and all they can do is say sorry but that does not help the fact that they didn't come through. Take your business elsewhere If you know what is good for you. I learned the hard way the internet is not all what it is cracked up to be and ended up buying locally like I should have from the start. This is how they take such good care of their customers. This is an example of how great their customer service is. Carma is a batch Sharon and for the owners. what comes around goes around

I just spent 220.00 of hard-earned money with you. If you had any sense of what customer service, you would contact your manager for me and would take care this problem. With all the emails back and forth with you all week you have all the information you need is to present to your manager.
Hello,

I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at infonorthamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.


Please respond to this email rather than starting a new one. It will enable us to help you more quickly




NorthAmericaHVAC
Customer Support Team
Sharon

I ordered a heat pump defrost control board and was sent a factory defect part that was unusable as verified by a HVAC technician. NorthAmericaHVAC did not respond to two emails sent regarding this issue. They don't have a normal phone no. for customer contact, and use text messaging instead! I didn't even request a refund, but simply a replacement part that works as ordered. No response . The part cost $121.95 plus $5.95 shipping. I would advise against buying anything from this outfit, as they don't behave in an acceptable and ethical manner, not to mention cheating customers with no recourse.

North America HVAC sent me a Rheem blower door switch, now they've admitted it's their mistake but they can't send me the circuit breaker part unit they this $5,00 blower door switch back (that I never ordered).

Amazon allows this 3rd party seller to advertise direct replacement parts using the OEM manufacturer part numbers. They are not. I contacted seller and explained my issue. The listing was is using ork oem part number S1-02639501000 to sell their product when in fact it is LAU part number 60557301. It is not without buying additional parts. I had to drive 120 miles round trip to purchase additional parts to make this A/C fan to work