North Dublin City Dental
April 25th, 2023 - A shocking experience following a telephone call back by me to inquire about a GMS approval for a Denture fitting, now two months past, since the application. Two former staff members, a front desk receptionist, and a nurse technician were previously very welcoming and helpful, now gone, as was a partner member, Dr. Pier Michèle who treated me professionally and excellently on previous occasions.
However, my recent experience has left me in utter shock and bewilderment. During a phone conversation and inquiry with the new front desk receptionist (Amanda), the senior partner, Dr. Ciara Carroll interrupted the call and butted into the conversation telling me that I was rude, not to call the clinic anymore, and that I had been removed from their patient list, she then hung up abruptly.
Later, Ms Carroll emailed me stating that I had made disgusting and abusive remarks directed towards staff which would not be tolerated. All mysteriously TOTALLY UNTRUE and FABRICATED I hasten to add. She also went on to say that she has made a formal complaint against me to the HSE.
My assumption is her purpose was to intimidate me to make up for her poor public relations skills, inadequate communication procedures, and lack of professionalism. These people have wasted 2/3 months of my time when I could have availed of alternative dental treatment elsewhere. When I complained about Ms. Carroll's manner by email she replied with threats of legal action. I fear this matter is not over, and I intend to pursue the matter through the appropriate channels.
April 25, 2023
Unprompted review